Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
791 results found
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Unable to set Illustrator 2022 as default app
When setting the default app for Illustrator files, 2022 version doesn't appear as an option. Files always open in 2021. When using Windows Default Apps setting, Illustrator 2022 doesn't appear as an option. This problem doesn't occur with other 2022 Adobe apps such as InDesign and Photoshop.
3 votes -
Plugin issues detected
Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=aiWindows 10 Pro 21H2
3 votes -
BUG: Tools, workspace and panels move randomly after restart or wake
Illustrator and photoshop windows move to random positions after every restart or wake. Sometimes they move off screen in a way that makes them difficult to recover. Please fix!
3 votes -
オブジェクトの寸法数値の表示がおかしい
イラストレーター2021の長方形ツールで数値入力して四角形を作成し、四角形の寸法数値を確認したところ、ウィンドウ上部に表示された数値と、変形ウィンドウ内に表示された数値が異なる。
どちらの数値が正しい？3 votesIllustrator 製品フィードバックへご協力いただきありがとうございます。
環境設定の「プレビュー境界を使用」のオンオフの違いということで、こちらは完了とさせていただきます。
よろしくお願いいたします。
Illustrator チーム
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Vectorisation doesn't work as with CS6
Before I could vectorise a file (for example this one "SourceFile.gif") and the relsult was like the attached one "VectorisedFile.ai" with the fonction "Image trace" and it works with the 2 following option "line art" or "technical drawing".
Why doesn't it work anymore ?
Thanks for your following answer!3 votes -
(PARM) Error??
I keep getting an error pop up, 'Operation cannot complete due to an unknown Error (PARM) Error...This is happening when I'm trying to copy or paste things/ move things about // just in general It seems to happen all of the time. Is there a fix for this issue? it's driving me mad.
I am running Illustrator version 25.4.1
And running Mac OS big Sur 11.6
See attached screenshot.
3 votes -
Lightbulb speechbox is stuck.
I just updated my Ai. Upon entering to use it it, the blue Lightbulb help button speech box won't go away. It covers up the properties, layers and library tabs, inhibiting me from finishing my work. I've done everything I can and I need it to go away so I can finish what I am doing!
3 votes -
When undoing in artboard naming random artboards rename.
When undoing in artboard naming random artboards rename and cannot be redone.
3 votes -
Eyedropper creates buggy hidden/invisible/non-existent appearances on text objects
This bug only seems to work on Windows.
Illustrator version: 25.2.1As discussed here: https://community.adobe.com/t5/illustrator/buggy-hidden-invisible-non-existent-appearances/m-p/11964528/thread-id/271978#M272107
Creating a default text object, selecting it, then clicking on it with the eyedropper tool creates an invisible/pseudo-existing appearance on the text. This is evident in that going to the top menu shows that Object > Expand... is greyed out while Object > Expand Appearance is not. You can also see in the Layers panel that the text object has its selection circle filled with grey, indicating that it has an appearance. Yet checking the Appearance panel shows that there is no appearance at all…
3 votes -
Info panel useless for graphs
[Illustrator 25.0, Windows 10 Enterprise]
When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
This is an ongoing bug, every graph, every element of it, all the time.
Please fix the Info panel, or better yet, make the Transform…3 votes -
illustrator 2021 won't open large files created in 2020 version
Opening large files created in the 2020 version gives a message " Illustrator could partially read this file. We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file."
Any file with multiple layers or artboards only shows one artboard and layers are missing. The weird thing is the preview shows the full file and artboards, they just won't open.
Is anyone else having this problem? I've found that if you install illustrator 2020 and open it there it usually works (although not always)
3 votes -
COPING ISSUES
When I copy something and the I try to paste it there is nothing in the memory buffer.It happens all the time with my colleagues too.Please fix it
Best Regards
Stoycho Yordanov3 votes -
Adobe Illustrator 2021 desktop cannot open .aic file from cloud on Windows
I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)
Error Opening""
I may have had one or two unembedded linked files in the…
3 votes -
Large Canvas fails to create pixel perfect artwork
I've posted about this topic here:
https://community.adobe.com/t5/illustrator/large-canvas-fails-to-create-pixel-perfect-artwork-the-extra-pixel-problem-is-back/m-p/11630186?page=1
And here:
https://community.adobe.com/t5/illustrator/the-solution-to-the-extra-pixel-problem/m-p/11630194?page=2#M2539703 votes -
CC 2021 freezing on or right after start after working just fine for 3 weeks
Hello,
I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report…3 votes -
AIX file opens as blank white square
Working in Windows 10 Pro and Adobe Illustrator 24.3
Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
Thanks!!3 votes -
Pathfinder tool functions not working
I am using Illustrator 2021, which just auto-updated, running on Windows 10.
The Pathfinder tool's functions (Unite, Minus Front, Intersect, and Exclude) are not working just after Illustrator 2021 updated. The Intersect subfunction still produces a "The filter produced no results" error box, but none of the other functions do anything.
In the attached image, the two ellipses are supposed to get merged into a lumpy shape, but they don't.
3 votes -
Pixel Preview distorts text at 100 and 50% in CC 2020 (and 2020 beta)
When Preferences > Display Print Size at 100% Zoom is checked Pixel Preview gives a distorted (and wrong size) preview.
This does not happen in CC 2019
Create some text.
Zoom to 100%
Turn on Pixel Preview
Result > the view percentage changes to 126,87%
Zooming out to 100% or 50% shows very distorted text.
This does not happen in CC 2019 (see attached image).3 votes -
Can't Select behind objects
The following instructions do not work. I need this function...
Select behind objects
In Illustrator, you can select objects that lie underneath other objects using Ctrl+click (Windows) or Command+click (Mac OS). The pointer changes to Select Behind on the first Ctrl+click (Windows) or Command+click (Mac OS). On subsequent usage of Ctrl+click (Windows) or Command+click (Mac OS), the selection iterates through the objects directly underneath the pointer position.
3 votes -
Survey Request
The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.
3 votes
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