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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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1176 results found

  1. Dashes not reproduced properly on paste from Excel

    Copying any chart from Excel to Illustrator, where the chart contains a dashed line does not respect dash spacing set in Excel, and always imports with fixed (and rather nonsensical) 1000px dash spacing (so typically no dashes are seen except the first one in almost any artwork).

    This has been happening for a while, 1-2 years for sure, so it's not a new bug. It persists across Illustrator and Excel versions.

    1) make a chart in excel
    2) add dashes to the line
    3) copy and paste into illustrator

    Expected:
    Dashes as they look in excel

    Actual:
    Dashes are always…

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  2. dimensions change when changing rgb to cmyk

    When I set a new artboard with specific pixel dimensions and ppi, I go to save the artwork as a JPEG and it completely changes my dimensions. I've played around with this for hours with no success. I've noticed that if I change the format from rgb to cmyk, this affects the size. This is a bug that needs to be fixed. Thanks

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. the save file operation failed

    when I try saving to pdf

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. File > Save not saving in the newest version format

    Since vr 24.1.1, "File > Save" automatically saves legacy versions of illustrator as the same legacy version. This means any files made pre this version all come up with this and I have to use "File > Save As" every time.

    Previously any file I worked with, I could use "File > Save" and it would save as the newest version of AI (maybe with the exception of very older file types like CS ones). Not sure if there's an option I can change to switch it back? As this is slowing my work flow.

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Create New Document calculates height and width different

    When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
    "1000,01" px for width and "1000" for height.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. SAVING ISSUES IN 24.0.3

    Cmd + S does save but when you close it asks to save again. Is there a newer version available with this bug fixed? Are you already aware of this bug?
    Can't see any available newer upgrades on Creative Cloud app for Illustrator yet. Currently on 24.0.3 which is the latest available.
    Please advise.

    Thanks.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error…

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Illustrator to PS Smart object updating broken

    Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)

    BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.

    Steps:
    1. Make new layer in PS. Right Click layer->Convert to smart object
    2. Right click PS layer->replace contents->select a multi artboard illustrator
    file -> select any artboard other than the first ->place as "media box".

    3. Double click smart object layer to open in illustrator. -> make any
    adjustment to…

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  9. Wrong fonts when importing PDF

    When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Import error when trying to export Illustrator settings

    When attempting to export my Illustrator Settings (My Settings -> Export Settings...) to a file for backup I receive the error message "An error occurred. Settings were not imported."

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. saving to pdf press

    Problem saving illustrator files to pdf "press"

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Bug Report: Saving Design Files as PDFs from Illustrator

    When I try to save an Illustrator file as a PDF that I've saved before, Illustrator asks me if I'd like to replace my old file with the new one I'm saving (which is normal). I click okay, and everything looks normal about the save, but Illustrator doesn't actually save over the old file with my new changes, unless I change the name of the file. This seems like a bug. If I ask it to replace my old file upon saving, I really would like it if it did.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. duplicate files

    I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).

    I am running AI 24.0.3 on a Mac.

    2 votes

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  14. "Save As..." behaving like "Save a Copy..."

    Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  15. crash when saving on Illustrator 24.0.2 with PDF compatible option checked

    The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
    please learn from IE downfall, adobe...

    Specs:
    Intel i7-7700HQ
    32GB RAM
    Intel HD Graphics 630 Integrated Graphics
    NVIDIA GeForce GTX 1050 4GB Dedicated VRAM

    2 votes

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  16. can't over-write existing file

    Mac OS 10.14 - Illustrator 24.0.2

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. in Version 24.02 when trying to export a single PDF with all art boards AI will only export single pages, why?

    I updated to 24.02 this morning and now I am unable to save PDF files as multi-page documents. No matter what setting I select AI will only export whatever artboard I am currently working on at the time of export. This was not an issue for me yesterday. So frustrated.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. Can't save as SVG

    I can't save as SVG. Not with artboard and not without artboard. AI crashes. 4 times already. Need SVG for my laser cutter

    2 votes

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  19. Crashes while Saving larger files

    My illustrator crashes my 2019 iMac every. single. time. I try to save large files I haven't had issues with in the past (1 month ago!). I have the most updated version of IOS as well as Illustrator. I'm very frustrated!

    2 votes

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  20. "operation cannot be completed for unknown reason [!now]" when outputting large png

    Trying to export as png, art size is 80cm x 80cm, trying to save anything greater than 800ppi results in "operation cannot be completed..."

    Operation is successful at anything up to 800ppi - file size at 800ppi is 120.9 MB.

    2 votes

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