Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
797 results found
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Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator 2024 crash
Illustrator 2024 crashed without recovery files. I've lost work on which I've been working last 3 hours.
1 vote -
Windows 11 Professional, Adobe Illustrator 28.5 64bit
Bei der mehrfachen Verknüpfung eines Bildes in einem Dokument war es bisher möglich, wenn man das Bild aus dem Ordner in z.B. einen Ordner erledigt geschoben hat, auf alle anwenden einzustellen und man musste nur 1 x ein neues Bild aussuchen und verknüpfen und alle weiterenb gleichen Bilder im Dokument wurden automatisch getauscht. Das Fubktioniert leider nicht mehr.
1 vote -
Constantly freezes up
Freezes and interface is unusable & menus to be inaccessible. Mac doesn't recognize it as "unresponsive.”
1 vote -
Illustrator Window Disappears after an attempted Windows 11 shutdown
Sometimes I forgot to save my file before I shut down my PC. When I attempt to shut down, the Interrupted Shut Down dialog opens, saying that Illustrator interrupts my shut down because I haven't save the file. However, when I click cancel to shut down, the illustrator window either froze or disappear and cannot be opened again. (Please find the attached video for the issue). This bug only happens to Illustrator and no other app.
Operating System : Windows 11, i9-12900HK RTX 3080Ti
Version : 28.4.11 vote -
Illustrator Freezing
Adobe Illustrator had been freezing for a week.
Mac OS Ventura
AI v 28.4.1When I go to Force Quit, it doesn't show it's not responding. I can't save or close files with Command+S or Command+W. When I right click and close from the dock, it crashes.
I can't reopen AI by clicking the icon in the doc or the Creative Suite app. The only way to get it to run is by going to my Folder and selecting an AI file to open. When is does reopen, it says it is recovering from a crash.
1 vote -
レビュー用に共有のページがエラーばかりでほとんど見れない
タイトルのとおりですが、共有ページへのリンクを開いてもほとんどエラーでページが表示されません。自分だけではなく、会社の同僚もみんな同じ様な状態です。リロードしてもスーパーリロードしても全く関係なくエラーが出続けます。もう通算数百回くらいエラーが出ていますがまるで改善されないため報告に来ました。たまにエラーが出るくらいならまだよいのですが、たまにちゃんとみれる（5回中1回くらいはちゃんと表示されます）というような状態なので早急に改善をお願いできますか。
1 vote -
Command Z not working for some functions
Using the keyboard shortcut for Undo does not work for some functions. Reordering layers does not respond to the keyboard shortcut but works via the Edit menu selecting Undo. Same issue with "Show All". Command Z doesn't work but selecting Undo from the Edit menu works.
Mac Studio MacOS 14.4.1 / AI 28.4.1
1 vote -
no me deja escalar ningún objeto (vectores, textos ni imagenes)
Al querer escalar objetos con la herramienta seleccion no me da la posibilidad para nada, ni textos, ni imagenes, ni vectores
1 vote -
Ungrouping - Have to ungroup 5 times before it ungroups
Ungrouping for the last few days has not been working properly. I group 2 objects together, and then when i try to ungroup them i have to tell it to ungroup 5 times before it actually does it.
Illustrator 2024 28.2
1 vote -
Svg option
I don’t see the 3 dots to enter advanced options when exporting to svg
1 vote -
Pie chart problem with small values
When I create a pie chart that contains small values along large ones, Illustrator will just delete the small ones.
These numbers are the original (and the smallest value just disappears):
25
12
5
4
3
2
58
17
1832If I change the two smallest values to 5 and 4 it will render these slices.
25
12
5
4
5
4
58
17
1832I know it's very small but I do need them to be present.
When needed I can provide screenshots.
1 vote -
Crashes daily, usually over night. Can't keep loaded for more than 24 hours.
Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.
Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.
I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation…
1 vote -
Global Edit not working correctly
I use Global Edit to count objects. It often says "Global Edit is currently not supported for more than 1000 highlighted objects." I know that there are a lot less than 1000 objects that I am trying to highlight.
Desktop 2021, OS Monterey 12.2.1
1 vote -
Just updated Illustrator to 28.1 and reinstalled Maps plugin...AIX files are unknown and cannot be open
Hello, AIX files opened just fine until I updated Illustrator to 28.1 last week. I even reinstalled ArcGIS Maps plugin. Illustrator is saying it doesn't recognize AIX file types. Added the "Mapping components" add-on and it is still not recognizing the files.
1 vote -
Cannot paste the artboards because of insufficient space on the canvas
I get this error so often, and I'm not sure how to fix it. I belive it has something to do with guides, but guides are infinite, so they should always (and never) go off the canvas.
Happens when I select an artboard and try to copy/paste
1 vote -
Illustrator AI - high volume
I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.
I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"
- I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there…
1 vote -
線ウインドウパネル上矢印選択のスクロールを操作するとフリーズ
1. Intel Mac 2019 Adobe Illustrator28.1.0
2. 線ツールを選択し描写、矢印にするためウインドパネルで選択、
スクロールバーを動かすと、カラーカーソル出現しフリーズ。
3. スクロールによる矢印選択ポップアップ内が移動することを想定1 vote -
Text to vector unable to generate text graphics
Tried generating a graphic that included text with the new beta "text to vector" feature, however, it is unable to correctly spell the words.
1 vote -
Opening file doesn't show canvas until minimize/maximize app window
The welcome screen options to launch recent files look fine. But it can take a few double clicks to actually open the file. And when it does open, it looks like it freezes (but doesn't freeze) but it shows the UI but where the canvas should be still shows the welcome screen. No matter whether I wait a few seconds or a few minutes, to see the canvas, I need to click the maximize/restore button to shrink the window. The app has to adjust the UI and canvas for the smaller window and starts showing the canvas.
Screencast of the…
1 vote
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