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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6

    thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cannot turn on GPU performance, NVIDIA card

    Cannot turn on GPU performance on Nvidia card
    My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
    Please fix it, thanks

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Placed .tiff file making vector image disappear

    In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.

    1 vote
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    Under Review  ·  4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Chrashed

    When i try to change the color of something with the Touch Bar (Grayscale), it didn't change the color and crash the app many times i tried it.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Surface pro 4, Illustrator and InDes

    I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Line distortion Issue

    I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.

    1 vote
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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Saves pdf as ai, and a lousy update.

    Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
    When will software mfg realize that people are tired of updates?

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tiny background pixels in top objecting flickering in and out

    In some of my files pixels that are the color of the immediate background of an object will flicker in and out of the object. Zooming in and out changes the regions of the object that are affected, and sometimes it appears as if the object is fine. However, if you then zoom in, the problem resumes.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. type/color changes having difficulty taking

    v.22.0.1 64-bit on win 10
    never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:


    1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.


    2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Creative Cloud has potential ports leak (Activity Monitor)

    When starting Creative Cloud, and Viewing Activity Monitor in macOS the ports show an normal average number around 600. Yet the Creative Cloud ports don't stop there every 15 seconds they increase by 1-3 on avg. I have had them reach 10,000 and that when it starts causing problems with my MacBook performance. if I let it would just keep climbing endlessly. this need to be addressed asap.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Thank you for reporting this issue. We have notified the concerned team about it. since this issue is not about Illustrator I am closing the bug.

  11. Tidak bisa masuk Ai

    saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
    saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
    mohon bantuannya

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. freeze

    My Version is Ai CC 2018
    I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze

    1 vote
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  13. When I change opacity in the header bar it opens up the move pallete bug

    Version CC 2017
    When I change opacity in the header bar it opens up the move pallete.
    Expect opacity change.
    Move tool pallete comes up.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Windows Illustrator CC 22.0.0

    GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
    There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. With multiple selection, you have to wait before clicking on key object

    Illustrator CC 2018
    Windows 10

    With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator CC 18 freezing on macOS High Sierra

    Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.

    1 vote
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    9 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Alt click drag

    I am curious if anyone has ran into the same problem or even knows how to fix this problem.
    I am using illustrator 2018 and I can not use the Alt click drag method to duplicate
    I can not find out how to fix this issue

    1 vote
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  18. ARTBOARAD SELECTION and arrow tool in CC 2018

    I can't select and move vector graphics without this happening to my illustrator artboard (see screen catures), I can't move graphic elements without it shaking. I try zooming in and out - closing the document and illustrator and starting all over again, but it keeps happening over and over, I can't basically use the APP AT ALL.

    Everytime I try to select and element or move an element the whole APP almost goes into a malfunction!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pixel Preview option bug


    1. Illustrator CC 2018 (22.0.1)

    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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