Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
942 results found
-
Alt + Scroll wheel doesn't zoom
Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.
22 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
-
AI doesn't warn about matching hotkeys for commands and actions
Actions can only be bound to F-keys.
Keyboard shortcuts can be match to almost anything, including F-keys.
When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.4 votes -
Crash in windows 10 64-bit when using trackpad to scroll in layers panel
I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.
1 vote -
DropDown Menu is Too LARGE
Hello,
I have an issue with the dropdown menu. It is so large on my Illustrator 2018. Can you show me how to fix that please. The letters are so big.
1 vote -
Shape dimensions in toolbar and transform pallet do not match
As the title says. The shape dimension in my toolbar and transform pallet do not match.
- Win 10 / Illustrator CC
- Restarted the PC and software
- Measurements should match
- failed
1 vote -
Popup dialogs disappear
This issue has been happening to me for some time now, despite updating to the newest version. Any modal dialog window popup decides that it wants to disappear to some netherworld as they pop up for a fraction of a second before falling into oblivion. This issue has caused me to lose lots of time recreating work that would not save due to this bug. This happens almost daily and without any prompting. Please fix this bug!
2 votes -
Zoomed out of properties panel
I think I was holding command + scrolling on the magic mouse while hovering over the properties panel. Now it's super small and I can't zoom out.
Your expected result : To scroll down to reveal more in the properties panel
Your actual result: UI of Properties panel scaled down in size.
macOS Mojave 10.14.15
Ai 23.0.5Restarting the application reset the scale of the panel.
Is there a way to turn this off so I can't accidentally resize the panel?
2 votes -
viewing at different magnifications
Not clear what category this falls into.
Problems new to CC:
When zooming-in incrementally (command-spacebar, click), Illustrator frequently "jumps" straight to maximum magnification, forcing me to have to "zoom" back out to the desired magnification or even just to get my bearings and figure out where in the document I am.
This is very disorienting, and frustrating and bad for productivity.
Another issue, is that above a certain level of magnification, the object's center point vanishes, which is an issue if that's what you are trying to zoom-in on.
This seems mostly to happen in artwork mode.
1 vote -
Wrong description label in layer window
Hello,
the description of the label from the screenshot is wrong on Mac Version, STRG + (CTRL + in english versions) is false, that's the the label for the Windows version. Correct is: Befehl + (cmd + in english version)1 vote -
Illustrator window is bordered with red
In some cases, Illustrator shows a red line around the window.
I run Illustrator 23.0.4 on MacOs Mojave 10.14.5
I don't want disable GPU performance to hide it, I will lose performance doing so.
I think it's a glitch, because if I press "F" two times, the red line it's gone.
Thanks2 votes -
Illustrator 2019 23.0.4 Mouse select issues
Mac OS Mojave 10.14.5 (18F132)
MacBook Pro (Retina, 15-inch, Mid 2015)
AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB
Memory: 16 GB 1600 MHz DDR3Apple Magic Mouse
Illustrator 2019 23.0.4
As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a…
2 votes -
dots (.) on units
when typing units, in any case (like sizing a square, or the width of a line), we were able to use the dot (.) for decimals, now it only reads the commas (,). So if i create a square (or any other object) and type on size something as: 3.5mm, it reads it as 35mm, if i want a 3.5mm square, i need to type 3,5mm (with a comma).
it is more practical to accept the dot, since it is right there at the numpad on the keyboard.
can we go back to that?
0 votes -
A number of my panels will not open - e.g.: when I click to expand the character panel, all I get below is a black box.
Many of my panels still open as they should. However, I'm having this problem with the info, character, paragraph, properties, stroke and align panels. Any help on what could fix it would be greatly appreciated? I've searched on the adobe support community and google and no one else seems to be having this problem. Thanks!
1 vote -
Pop up window for gradient comes up and stops all work
turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit
turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background
in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated
suggest that you have some…
4 votes -
レイヤーパネルでオブジェクトの非表示と表示が切り替えられない
クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。1 vote -
4K Display Proportion or scaling distortion
I'm having the following problem which has been noted as a bug by Adobe support:
When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the…
1 vote -
Top Ruler Overlaps with top bar
The units on the top ruler overlaps with the top bar. The values are cut off.
1 vote -
Menu Bars dont hold. keep disappearing
Hi,
This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(Also, the keyboard shortcuts don't work. please help!
7 votes -
Document window opens as narrow strip, will not expand to full width
Every document. Every time.
Multiple documents stack inside this narrow window.
Documents set to open in tabs.
Same regardless if Illustrator is opened first or opens with document.
Documents on external drives and local machine.Illustrator 23.0.4
2016 MacBook Pro 15-inch 16 GB RAM
Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
MacOS Mojave (current)
Mac Illustrator CC 2019 (current)
Application Frame turned off. (with frame turned on things work differently... fine)
Both built in display and 32-inch 4k.Only started this when I upgraded to CC 2019.
Clicking here expands the window too it's original, correct size.
Reset preferences.…
2 votes -
Export for screens: in sRGB, embedding colorsync profile, compression for PNG
I see a difference in options between photoshop and illustrator. For Illustrator, it would make sense to export for screens and force a conversion to sRGB –even when your drawing is still in CMYK. I notice that Illustrator doesn't change colormode, while Photoshop does (when exporting, PS converts to the working RGB or sRGB if you make that choice).
Besides that, I think it is very important to add compression to PNG files. And why not embed colorsyncprofiles in PNG files? It's a benefit when profiles are embedded because webbrowsers will show the image as similar.8 votes
- Don't see your idea?