I'm also having this issue.

Same issue here. Other panels work fine. The Libraries panel freezes, with no ability to select anything or use any of the interactions. I closed Illustrator and reopened and the resolution on the libraries panel is huge. This is happening on my Apple Thunderbolt Display 27-inch and my HP32 Display, the built in display is showing at the correct resolution, but I have found that it continues to be frozen.

Illustrator V 25.0.1
MacOS Mojave
MacBook Pro (15-inch,2019)
2.4GHz Intel Core i9
16GB2400MHx DDR4
Radeon Pro 560K 4 GB Intel UHD Graphics 630 1536MB

Hi @Eric,

Have you uploaded the logs to the server. If yes, can you please share the email ID with which these were uploaded so, that we can retrieve the logs.

Thanks,
-Ravi Gupta

Same issue here. Happens at least once a day when I use Illustrator, Photoshop and/or InDesign.

AdobeLogs_20210111_135857_507-mac.zip

Hi @Zanel Eramus,

Thanks for reaching out, we are looking for more logs to replicate the issue on our side.
Can we have a support session to understand what is causing the problem and get the logs at the same time?
Please drop me a mail in case you are willing for the session. My email id is ravgupta@adobe.com

Thanks,
-Ravi Gupta

Hi,
I've been struggling with this as well, the only way to get my Library to start working for a few mins again is by closing and reopening Illustrator all together.

Running MacOS Big Sur
Illustrator v 25.0.1

This happens almost every time I try to use the Library's panel! I never had this problem before. It started after I noticed XD redid their Libraries around the time they did a big release during Adobe Max. It's pointless to have this panel if it never works.

I am using macOS Big Sur, but it was happening with Catalina as well.

Same issue with newest Illustrator version and macOS Catalina 10.15.7

I am having same issue in Illustrator 25.0.1 but oddly it works perfectly in Illustrator beta

Getting library panel freezing and/or zoomed in. Not happening in InDesign

Hi,
I'm having this very same issue too.

Running MacOS Big Sur
InDesign v 16.0.1
Illustrator v 25.0.1
All CC Libraries

Thank You @Jamie, can you please share the logs ID with us? or if you still have those logs can you share the .zxp folder to us at ravgupta@adobe.com

Thanks,
-Ravi Gupta

Thank you Ravi, I have shared the logs.

Hi,

Thanks for reporting the issue.
We are unable to reproduce this locally.
We would need logs to debug the issue further. You can share the logs via logs collector tool.
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Waiting for your response.

Thanks,
-Ravi Gupta

Hi Ashlee,

Thanks for reaching out.
We would like to know few things to help you out better.
1. Since when you started observing this issue? any specific Illustrator version
2. Do you see this with any specific library of your's or with all the libraries?
3. What is the system configuration on which you are observing the issue?
4. Is there any specific steps that would help us reproduce the issue?

Waiting for your response.

Thanks,
-Ravi Gupta

I'm having this issue as well. The only fix for me is to close and reopen AI

The libraries panel freezes constantly, not allowing me to scroll down to use the design aspects. I have to save, do a hard close out and restart. Happens every day.

I agree with Adam's comment. I believe this may have to do with using a lower res secondary display with Retina MBP.

In addition to it freezing, it is being shown in a different resolution (zoomed way in or way out) than the rest of the windows. It maybe being affected by running this on a Retina MBP, while connected to a lower res secondary display.

Operating System/Version: MacOs Catalina 10.15.7
Illustrator Version: Illustrator 25.0
After latest update I've been having issues with Libraries window in Illustrator. After laptop is on after going to sleep with Illustrator open, Libraries window in Illustrator is not usable, can't navigate between libraries or click on items in library like it's frozen. Have to restart the app in order for it to work. Just today my laptop has not yet went to sleep but libraries in Illustrator is malfunctioning. It is adding items that are not the ones I'm selecting and the hover feature is not working either where you view the name of the item as you hover over it. I also can not navigate to other libraries.

I just started having this same issue after the most recent update, very large icons in library and can't select or scroll, or can't change library. I have to quit/restart Illustrator to get my libraries to work again. Restarted Illustrator 3 times today so far.

Mac laptop Catalina 10.15.7