What can we fix in Illustrator? Vote for or report a bug.

iPhone iOS 11 screenshots problem on illustrator

Screenshots by iPhone X (iOS 11.2.6) PNG files
Some problem happen on Macboop Pro (13" / 2101mid / MacOS 10.13.3 ) in illustrator (22.0.1)
But correct in Photoshop (19.0)

How can I fix this problem ? Thank you !!

2 votes
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Fox Wang shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    2 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • iPOP Digital commented  ·   ·  Flag as inappropriate

        Click on it once in finder, press space bar.

        CMD + Shift + 4 then draw around it, open that in Illustrator.

        They are both .png and should be the same size.

      • victoria commented  ·   ·  Flag as inappropriate

        I have the same problem. iphone X screeshots won't open or open as jagged lines in Illustrator but open in Photoshop fine.

      Feedback and Knowledge Base