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iPhone iOS 11 screenshots problem on illustrator

Screenshots by iPhone X (iOS 11.2.6) PNG files
Some problem happen on Macboop Pro (13" / 2101mid / MacOS 10.13.3 ) in illustrator (22.0.1)
But correct in Photoshop (19.0)

How can I fix this problem ? Thank you !!

3 votes
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Fox Wang shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

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  • JD commented  ·   ·  Flag as inappropriate

    Same issue Iphone 8 plus. Any better idea then taking another screenshot of the screenshot once on computer?

  • iPOP Digital commented  ·   ·  Flag as inappropriate

    Click on it once in finder, press space bar.

    CMD + Shift + 4 then draw around it, open that in Illustrator.

    They are both .png and should be the same size.

  • victoria commented  ·   ·  Flag as inappropriate

    I have the same problem. iphone X screeshots won't open or open as jagged lines in Illustrator but open in Photoshop fine.

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