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This file has been modified outside illustrator

After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

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Laurence shared this idea  ·   ·  Report…  ·  Admin →
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Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded  · 

Hi All,

We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.

We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

Please do let us know if this issue is resolved for you or not.

With Best Regards,
Illustrator Team

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  • Kaz commented  ·   ·  Report

    This message still popping up even after updating.

  • Amidala commented  ·   ·  Report

    2020 February 12, issue not fixed. The problem is still here: Adobe Illustrator v. 24.0.3, OSX 10.15.3 (19D76) Catalina, saving to MS OneDrive. Please fix it... again...

  • LM commented  ·   ·  Report

    Have this problem.
    Illustrator 24.0.1
    MacOS 10.14.6
    I also save my files to Google Drive File Stream; 36.0.18.0

    I understand that you think you fixed this in 24.0.2, so I should update.
    But based on a comment below that mentions the issue persisting even after they updated, and them also using Google Drive File Stream, I'm wondering if that's the issue.

  • MIKE BRITZ commented  ·   ·  Report

    Once I save a file in Illustrator (FILE>SAVE) and try to close the file the message pops up "If you don't save, your changes will be lost." And the option to save again comes up. What's going on?
    See attached screenshot.
    Using version 24.0.3

  • James Welsh commented  ·   ·  Report

    I get this error. Illustrator 24.0.3
    MacOS 10.15.3 (19D76)
    Saving files to Google Drive File Stream v36.0

  • Jamie commented  ·   ·  Report

    Still getting this error in 24.0.3. Really would like it to stop.

  • Chris commented  ·   ·  Report

    Still an issue on 24.0.3. It's almost become a part of my workflow, that extra click. Please fix this!

  • EK commented  ·   ·  Report

    I'm still getting this in 24.0.3.
    Exasperating.
    C'mon Adobe get it together!!

  • DS commented  ·   ·  Report

    I'm having the exact same issue on a regular basis since updating to 24.0.02 on mac.

  • Anonymous commented  ·   ·  Report

    I just recently updated to 24.0.02 on a PC and I received this pop-up.

  • Anonymous commented  ·   ·  Report

    when i save my file (cc2020) to cs5 so that my friend can open it, 1 of my artboard suddenly become a image, not a vector, like it has been resterized. can you help me?

  • Anonymous commented  ·   ·  Report

    I have the same problem. When will this issue be fixed??? Every time I save, I get that popup. Using Illustrator 24.0.1 and there's no CC says I'm up to date.

  • Claire commented  ·   ·  Report

    It happens to me once my newly created document is backed up to the "cloud." Once it is backed up the warning message appears, each and every time.

  • Nike Taylor commented  ·   ·  Report

    When will this issue be fixed??? Every time I save, I get that popup. Using Illustrator 24.0.1 and there's no CC says I'm up to date.

  • Robert Friddle commented  ·   ·  Report

    I keep getting "this file was modified outside Illustrator" when it clearly was not.

    Also, Illustrator app quits after saving an Illustrator file. Almost every time.

    I have to keep re-opening Illustrator 24.0.2.

  • Mel Hogan commented  ·   ·  Report

    Hey admin, any word on when this might ACTUALLY be fixed

  • Rick commented  ·   ·  Report

    Still receiving the same message... very annoying!! Please resolve and notify all users as to the remedy.

  • Philip Byrne commented  ·   ·  Report

    This bug HAS NOT been fixed with the version 24.0.1 update. It is not as frequent but has reappeared and Illustrator has crashed on save immediately after the error appeared.

  • Anonymous commented  ·   ·  Report

    Still got this problem since I updated to MacOS Catalina.
    I'm working on a Server.

    This Bug is very frustrating!!

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