Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.
Please follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
I have spent at least 2-3 hours with Adobe on this issue. Finally, they suggested "turning off" GPU Performance (Illustrator/preferences/general/performance). This (fingers-crossed) has been working now for a week...
I thought I was the only one (you're never the only one lol)
I updated (there is no recent update) and we still experience a freeze, and then everything around the screen is black, I can't even access other things I have open so I just shutdown the MacBook
I'll try and get a screenshot of it next time but it's making me mad and I don't wanna break anything (else)
I have been having crashes in illustrator as well, although I have been doing very simple moves or using simple tools like: moving a shape, selecting text).
I am using MacOS version 10.13.6
The page completely freezes and I cant even access any option from the main mac toolbar, I would have to force shut down the whole computer. This happened three times for three days after a short usage of the software
Thank you for your support
selin kinay commented
Thank you for the link. So I don't always get this "crash report for Adobe Illustrator" screen after a forced shutdown. Would that be enough if I only send " sudo sysdiagnose " report for now?
Ever since "upgrading" to Illustrator version 24, I have been experiencing non-stop crashing, forcing me to constantly re-boot the mac to make s l o w progress in completing needed figure.
For this I pay ~$30/month for the privilege of using Illustrator v24. Note that there never a problem with Illustrator 2018 (at least for me).
When this happens to me I can see my mouse and it changes depending on what I'm hovering on, but the screen is solid black except for that