1124 results found

1. Exported ai files cannot be saved again

   Problem Description:
   When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

   • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
   • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
   • The version of the original ai file is not relevant to the operation.
   • It happens in both ExtendScript and AppleScript.

   Environment:
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)-2021(25.2.3)

   Steps to Reproduce:
   1. Open an appropriate ai file and execute the script in the [Code to execute] section.
   2. Open the exported ai file in Illustrator, edit it in some way, and save it.

   Actual Result:
   Illustrator will not be able to save the document and nothing will happen. The file name displayed in the window is still marked with *. When I close the document, it asks me if I want to save it, but I cannot save it.

   Expected Result:
   The document will be saved.

   Any Workarounds:
   • Save the document manually, without going through any scripts or actions.

   Similar report:
   SAVING FILE NOT WORKING – Adobe Illustrator
   File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

   Code to execute:
   (function() {
   var doc = app.documents[0] ;
   var dstFile = new File(doc.fullName).saveDlg() ;
   if(!dstFile) {return ;}

   var aiOpt = new IllustratorSaveOptions() ;
   aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
   aiOpt.saveMultipleArtboards = true ;
   aiOpt.artboardRange = '1' ;

   doc.saveAs(dstFile, aiOpt) ;
   })() ;

   The following is in Japanese>

   書き出したaiファイルが2度と保存できない

   【説明】
   スクリプトまたはアクション経由でaiファイルを書き出すと，書き出したaiファイルは［保存］［別名で保存］［複製を保存］ができなくなる。

   • compatibilityにILLUSTRATOR11かそれ以下，saveMultipleArtboardsにtrueを指定する
   • ILLUSTRATOR12以上またはsaveMultipleArtboardsがfalseの場合この問題は発生しない
   • 元となるaiファイルのバージョンは動作に関係しない
   • ExtendScriptでもAppleScriptでも起こる

   【動作環境】
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)〜2021(25.2.3)

   【再現手順】
   1. 適当なaiファイルを開き，【実行するコード】項目のスクリプトを実行する
   2. 書き出されたaiファイルをIllustratorで開き，何か編集をして保存する

   【実際に起こる動作】
   Illustratorは書類を保存できず何も起こらない。ウインドウに表示されたファイル名には*がついたままでいる。書類を閉じると保存するかどうか尋ねられるが，保存はできない。

   【期待する動作】
   書類が保存される。

   【回避策】
   • スクリプトやアクションを経由せず，手作業で保存する

   【よく似た報告】
   SAVING FILE NOT WORKING – Adobe Illustrator
   File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

   【実行するコード】
   (function() {
   var doc = app.documents[0] ;
   var dstFile = new File(doc.fullName).saveDlg() ;
   if(!dstFile) {return ;}

   var aiOpt = new IllustratorSaveOptions() ;
   aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
   aiOpt.saveMultipleArtboards = true ;
   aiOpt.artboardRange = '1' ;

   doc.saveAs(dstFile, aiOpt) ;
   })() ;

   Problem Description:
   When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

   • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
   • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
   • The version of the original ai file is not relevant to the operation.
   • It happens in both ExtendScript and AppleScript.

   Environment:
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)-2021(25.2.3)

   Steps to Reproduce:
   1. Open an appropriate ai file and execute the script in the [Code to execute] section.
   2.… more

   • 

   • 

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2. Illustrator CC 2020 Saving Unknown Error

   Illustrator won't let me save my files. I've tried to open another new file to save my files and the same error has occurred unless I have the "Create PDF Compatible File" option turned off. I have never encountered this before and this is my first time encountering this problem.

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3. Saving issues

   I have an issue with illustrator, files are not saving properly. The file 15 year warranty vector I created is saving as "~ai-87c8b406-558b-424b-915b-974d5eb7acda_"

   Or it doesnt save at all.

   I am running the latest illustrator

   3 votes

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4. error message when exporting png

   OS: macOS Big Sur version 11.2.3 (20D91)
   Illustrator version 25.2.1

   When using "export as" from the file menu, after making all selections and confirming, I get the error message "the operation cannot complete because of an unknown error [!now]"
   I have to click OK to get rid of this message, however the image appears to export normally (PNG)

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5. Add title in svg export

   I would like a way to add a title to exported SVGs.

   You should be able to set this at the artboard level, not just at the document level.

   This would greatly improve the accessibility of exported SVGs and simplify workflows.

   3 votes

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6. Perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.

   Depuis la version 25.1 perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.
   Lors de l'import de fichiers DXF à partir d'un logiciel CAD (Solid Edge), chaque pièce de l'assemblage était reconnue par Illustrator (1 pièce = 1 calque).
   Ce n'est plus le cas depuis les dernières mise à jour (dernière mise à jour qui fonctionne : 25.0.1)

   3 votes

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7. All PNG's exported are blurry

   Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

   I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

   Illustrator version 25.1

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   3 votes

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8. New DXF importer makes closed filled shapes come as solid facets, groups are lost

   I import a DXF block filled by a solid Hatch.

   Previously (stillworking in Ai2019) the shape comes as a filled closed path

   now it opens as tons of single filled triangles

   3 votes

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9. Package in Illustrator 2021 not copying fonts - Windows 10

   The package functionnality in Illustrator 2021 does not copy the fonts to the package folder. The report doesn't display any error.
   The same job was packaged on Mac and worked fine.

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   3 votes

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10. Recovery Files Missing, Autorecovery enabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.

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11. Cannot Export Print Quality PNG from Illustrator 2021 Mac OS Catalina

    Every time I try to export my large print quality files from Illustrator as .png, I get an error message. The Operation Cannot Complete Because of an Unknown Error [!now] I am trying to maintain the 300dpi quality because this is how my printer accepts files. (As .png.) My Illustrator file is 10000 x 10000 pixels at 300 dpi. I have tried it as 150 dpi and all of the export settings and always get the error message. I see on your forums that this has been going on for many years and that I'm not the only designer to experience this issue. Can you please help?

    Every time I try to export my large print quality files from Illustrator as .png, I get an error message. The Operation Cannot Complete Because of an Unknown Error [!now] I am trying to maintain the 300dpi quality because this is how my printer accepts files. (As .png.) My Illustrator file is 10000 x 10000 pixels at 300 dpi. I have tried it as 150 dpi and all of the export settings and always get the error message. I see on your forums that this has been going on for many years and that I'm not the only designer to… more

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12. AI files opening as old versions

    Illustrator is intermittently not properly saving my files and is opening old versions of the AI file.

    This is my workflow:

    Create design and save AI file. Save PDF file and send to client. Receive amends, open AI file and amend + save. Save PDF file and send to client.

    Repeat until the design is approved.

    At this point I open the AI file and prepare the print files for production.

    However, the AI file is opening as an older version and does not have the latest amends saved. This is costing us £100s in incorrectly manufactured items.

    PLEASE HELP!!!

    3 votes

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13. Unknown error when exporting to jpeg or PNG

    I am trying to export my work to a Jpeg or PNG to work on photoshop but i keep on getting and unknown error. Please help I need this fix so i can complete my work. this is URGENT!!

    3 votes

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14. Save as .ai can be interrupted by another save

    If you are working on a new document, or opened an EPS or PDF, hit save as .ai and it does the background save, if you dont wait or dont realize it isnt finished, and try to save as PDF by way of example, the first save will not complete (ever) and this may result in a loss of data. Very reproducible

    3 votes

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15. Crash in exporting PDF

    Illustrator 24.3 64bits on Windows 10

    The software crash when exporting PDF as a Export for Screens (mutliple format export)

    All the formats except PDF are exported on the Outpout folder, but when generating PDF, it's crash randomly (1 success for 5 crashes)

    3 votes

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16. Illustrator not deleting .tmp files after upgrades to Catalina

    We've recently started upgrading our users to Catalina, and since then multiple people have reported Illustrator is creating .tmp files that can't be deleted. We've turned off Save in Background, Export in Background, optimize saving for slow networks, and Saving Cloud documents. The issue seems to be intermittent, we haven't been able to find a pattern.

    When it makes these files, they can't be deleted in Finder.

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    3 votes

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17. Embedded Grayscale image in RGB document becomes transparent in PDF

    Embed a grayscale image in an RGB document.
    Save as PDF with the Default options.
    The image becomes transparent.
    In a CMYK document embedded greyscale images become lighter.

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    3 votes

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18. Asset export password bug 24.2.3

    Illustrator info: 24.2.3 (64bit)

    System info:
    Windows 10

    Steps:
    If I export artboards to pdf using the asset export window - each file will be password protected without me specifying it.

    This only happens if the last pdf I saved manualy (using save as) was password protected. Asset export will use the same password that I entered for this file.

    This would be a nice feature if it was an option you could select or de select, but not when it happens without informing me.

    The only workaround I know of, is to save a dummy pdf with the correct settings before using the asset export, needles to say this is a damper on workflow efficency.

    The presets used does not have password protection enabled. I am reasonably sure you can't put passwords in the presets actually. I tried now, and the password protection option was not enabled when I applied the preset.

    Ton Frederiks LATEST
    Adobe Community Professional , a minute ago

    I can replicate that behaviour.

    You can report it here:

    https://illustrator.uservoice.com

    https://community.adobe.com/t5/illustrator/asset-export-password-bug/m-p/11370667?page=1#M189597

    Illustrator info: 24.2.3 (64bit)

    System info:
    Windows 10

    Steps:
    If I export artboards to pdf using the asset export window - each file will be password protected without me specifying it.

    This only happens if the last pdf I saved manualy (using save as) was password protected. Asset export will use the same password that I entered for this file.

    This would be a nice feature if it was an option you could select or de select, but not when it happens without informing me.

    The only workaround I know of, is to save a dummy pdf with the correct… more

    3 votes

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19. File closes WITHOUT SAVING when I open the same file with missing linked images

    win 10 AI 24.2.3

    Steps: (actual result)
    1. Open file, work on it
    2. File > Open Recent File > select the same file
    3. Warning prompt for missing linked image > Choose Cancel (see attachment)
    4. THE OPENED FILE WILL CLOSE WITHOUT SAVING

    expected result:
    It should ask if I want to open a file that is already opened, and when I click cancel on the missing file warning prompt, it should not close my working file, it should just cancel the open file in a new window option.

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    3 votes

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20. Objects imported from SVG have their gradients turned upside down

    Illustrator 24.2 on Windows 10 PC.

    Open the attached SVG file. Select the rectangle with the gradient. Now select the Rectangle tool and create another rectangle which will inherit the look of the first rectangle. Now we have two rectangles on the canvas which look the same.

    Yet their appearance in the Appearance panel is different — the imported object has the red color on the bottom while the newly created object has the red color on the top.

    It's not simply a cosmetic issue — if you drag and drop the appearance of the imported rectangle to another object, it will have its gradient turned upside down. I.e. it won't look the same as the object from which the appearance was copied.

    Illustrator 24.2 on Windows 10 PC.

    Open the attached SVG file. Select the rectangle with the gradient. Now select the Rectangle tool and create another rectangle which will inherit the look of the first rectangle. Now we have two rectangles on the canvas which look the same.

    Yet their appearance in the Appearance panel is different — the imported object has the red color on the bottom while the newly created object has the red color on the top.

    It's not simply a cosmetic issue — if you drag and drop the appearance of the imported rectangle to another object,… more

    3 votes

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