Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1124 results found
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cant create new file
cannot create a new file
1 vote -
Linked images/files got embedded after file [recovered]
When Illustrator got crashed I reopen the file and the file got recovered with a message saying (could not find a plug-in to read the linked file "links". .....)
and when I press (ignore) button I saw all my linked got missing and embedded also
2 votes -
Saving a file should not highlight the extension
When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.
11 votesHi ,
Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
Thanks & Regards,Ankit Goyal
Illustrator team
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SVG Stroke Widths are not scaled according to viewBox
MacOS Mojave 10.14.6
Illustrator CC 2019- rename the attached .txt file to .svg and import the SVG file into Illustrator.
expected: it should display two horizontal lines
actual: it appears as a rectangle because the lines are touchinghere are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.
12 votesI am glad to update that this issue was fixed in 24.0 release.
Thank you for all the feedback.
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SVGz No longer displaying on live web pages
Hi, I have been using Svgz files for a while now but the last couple of updates for illustrator the svgz files do not work. I have never been able to view these files till they were on the server So I would make both SVG and svgz files use the SVG to visually code then add the z to the file name on the server this worked well.
The Files always generate this Error in a browser window but not once served via a correctly configured webserver
This page contains the following errors:
error on line 1 at column…1 vote -
Illustrator not saving 100% of the time
I'm finding Illustrator isn't saving every time I save documents, the last approx 3-4 weeks I've had to re-make approx 15 files that I had previously saved. Running Illustrator 24.2.1 + Windows 10 Pro (1903) but problem existed before this update. My co-worker is having the same issue. I've held off reporting it as I cant explain the mechanism for why it's only happening occasionally. would love a fix for this, was hoping the previous update would somehow fix it but hasn't unfortunately.
1 vote -
Cannot deactivate "Embed ICC profile" in Asset Export
When using the Asset Export panel, if you go into a JPG preset and uncheck "Embed ICC Profile" and then click "Save Settings", the setting will not save. It will always embed the profile. If you reopen that preset, the option is always checked. Any exported file does have the ICC profile embedded.
1 vote -
Save dialog Format pop-up not accessible
Since the addition of the 'Save Adobe Cloud Document', once in a while the Format pop-up menu is not responsive - can not choose a format.
Other buttons work, but Save Adobe Cloud Document and Format: are dead.1 vote -
Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
OS: macOS Catalina 10.15.4 Beta (19E234g)
Repro steps:
[1] Open Adobe Illustrator 24.0.3
[2] Create a new project
[3] Place a new text on the artboard
[3.5] Install Jack's Candlestick Regular font (see attached)
[4] Change the Font of the text to Jack's Candlestick Regular
[5] File / Save a copy...
[6] Format Adobe PDF (pdf)
[7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
[8] Save PDF
[9] Open PDF in Acrobat Reader Build: 20.6.20034.366983Expected: the document opens with no issues
Actual: an error…2 votes -
Password Protection in PDF file disappears after changes and saving a PDF file
When we password protect PDF in Illustrator the Password protection disappears if we make some changes and just save the file without put in the password again. Same if we open an pdf file with password protection, make changes and just save the file the password disappears. We didn't need to put in password eveytime when we saved the file after put in a password on earlier version. Is this something wrong with the new version or shall it be like this? Please put back old function or make a pop up box that ask for password if the file…
1 vote -
Brush strokes disappearing when exported
Hello!
I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!
I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?
Thanks,
Amy
1 vote -
Files save status (*) asterisk in title bar/filename does not seem to work anymore.
Files save status (*) asterisk in title bar/filename does not seem to work anymore. The little asterisk by the filename used to tell you if changes had been made to the open file. After a Save or Save As the asterisk would disappear. Now, it seems to always be there. If I do a Cmd-S to save and then a Cmd-W to close, the software still prompts for a save, even though no changes have been made. This is different than the behavior in previous versions.
1 vote -
Font is bugging when saving as PDF file
Some elements of font text are saving with an undefined glyph box (Box with an X) however no glyph is present. only letters "fi"
1 vote -
"Save As..." behaving like "Save a Copy..."
Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.
2 votes -
Metadata title isn't saving (24.0)
When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.
6 votes -
SVG bug with "use" element
Steps to reproduce
1. Open IllustratorBug.svg in Adobe Illustrator
2. Open the same file in Chrome or Firefox browser
Result: Illustrator displays the image incorrectly. See the attached files.Illustrator version 24.1.2
1 vote -
Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"
Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.
1 voteHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
Text overset icon appears on final exported image
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Summary
Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")
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Steps to Repeat
- Create textbox with overset text
- Export artboard: File > Export > Export for Screens (Alt + Ctrl + E) (See attached…
6 votes -
24.1.2 crashes when saving down AI or EPS to CS6
24.1.2 crashes when saving down AI or EPS to CS6.
Oddly enough there is some difference – the .AI doesn't seem to save at all, but saving from .AI to CS6 .EPS when opened after crash seems to have saved down successfully.
1 vote -
Optimize file open & Save Time on slow networks PDF issue
With this option turned on, editing a PDF in illustrator with form fields, attachments, or other pages causes them to be erased completely- leaving the main page only and form fields completely gone. It only happens on-network. Locally it will retain all other information.
5 votes
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