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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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153 results found

  1. Cannot scale item directly after placing...

    When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.

    1 vote

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  2. Creative Cloud Libraries can't add multiple swatches

    I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.

    1 vote

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  3. Libraries drop down doesn't allow me to select other libraries

    I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.

    1 vote

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  4. After lanching ilustrator the start menu is blank without the crative cload appearing

    This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.

    1 vote

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  5. Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app

    Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).

    Running:
    - Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
    - Windows 10 Ver. 1803 (Latest)
    - Creative Cloud Ver. 4.6.0.384 (Latest)
    I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  6. Windows 10: Libraries panel - item naming bug

    On Windows, Ctrl + Left/Right Arrow allows you to navigate text by jumping between words. If you use Ctrl + Shift + Left/Right Arrow, it will also select as you jump between words.

    The bug: In Illustrator, when typing a name for an item in the Libraries panel, if you try to use either of these shortcuts, it will also move the selected graphic on the artboard.

    Solution: stop sending any keyboard input to the main Illustrator window when typing a name in the Libraries panel.

    1 vote

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    Sorry we could not understand the issue. We do not support shifting between words using shortcuts but it should not be placing art on your file if you are in rename mode on the library panel
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Editing size of library element is broken: modifying canevas size in CC library object changes the object's scale in existing documents

    To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.

    Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If…

    1 vote

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    1 comment  ·  Cloud, Libraries  ·  Admin →
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  8. text libraries

    Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.

    1 vote

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  9. Switching between color libraries

    When I am trying to switch between my different color libraries, it will not allow me to switch.

    I click and drag down to the library I want to switch to and nothing happens.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  10. 1 vote

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  11. CC Libraries will not work

    I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.

    1 vote

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  12. Library panel button "Add Content" Disabled

    When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.

    Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.

    Illustrator version is 24.1 running on macOS Mojave 10.14.6

    0 votes

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  13. Creative Cloud Libraries

    1. System Windows 7 PC. (newest Updates)
    2. Adobe Illustrator CC 2017 (newest Update)
    3. Open CC Libraries. (Window Menu or Icon)
    4. Open CC Libraries without any issues.
    5. The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.
    6. I uploaded a screenshot what happen when i click on the CC Libraries Icon.
    0 votes

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