Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
45 results found
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apply shadow effect on this file, the app crashes
whenever i use and effect (shadow) in this file the computer automatically crashes.
been doing a file that it includes this chart, but whenever I save the file,
it automatically crashes. all of my work is lost.even the technician encounters the same thing
1 vote -
Linear and radial gradient do not stay true to selected color's value
Linear and radial gradient do not stay true to selected color's value
Not an issue in freeform gradient1 voteDo you have the test fil you can share with the team?
Please remove anything sensitive from it and leave only the shape with the gradient. Do not move it into another doc or make sure it uses the same color mode as the original document does.
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Changing color on gradient object freezes illustrator
I noticed a similar issue someone was having in 2019, but it doesn't seem precisely the same. I am running Illustrator 24.3 on Windows 10. I recently pulled up an Illustrator file from last year to pull items for a new, related project. One of the vectors is a gradient - I'm trying to change it to solid fill. The only way I can do this right now is to change it to whatever solid is my default in my Tools panel, then change it to the actual color I want in my color palette. The Color palette automatically selects…
1 vote -
Scaling freeform gradient objects with real-time drawing/editing on.
When I have real-time drawing turned on, I can't select multiple objects that contain freeform gradients and scale them without losing the appearance of the objects. A single object works, more than one at a time will not. If I turn off real-time in preferences, this resolves the issue.
Mac os 10.14, Illustrator c 24.2
Please see videos for demo:
https://www.loom.com/share/5040af7faaec469ea51dbacec54ad60a
https://www.loom.com/share/36b855a5d05b4119828a0c7680036ee6
Problem resolves when turning real-time off:
1 vote -
linear gradients switching to radial gradients unexpectedly
Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?
1 voteRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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