Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
154 results found
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15 votes
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Window resizes in increments
After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?
7 votesHi,
Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.
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Isolate Selected Groups Does Not Work in CC 2019
Spent 4 days following a tutorial thinking I was losing my mind.
Then, it dawned on me I downloaded CC 2019 four days ago.
Downloaded CC2017 and the operation works as advertised.
Used especially for cartooning…
Goes like this:
1. Select all inked artwork>Object>Expand Appearances>Merge.
Create and color a rectangle covering artwork.
Select All>Merge
Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
This will put editable color with all closed line work.The enclosed pic is where things go wrong in 2019
Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…4 votesPlease post a test file
-Rama
Illustrator Team -
Keyboard commands for zoom and hand tool don't work.
Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.
22 votesHi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator team -
Pasted/Embedded Images are disappearing
- 22.0.1 on MacOS 10.13.3
- Illustrator closes either through my action or an unexpected crash
- I expect all of the embedded files I've been working with to display on the canvas
- A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
42 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team -
Illustrator CC 2019 freezes when trying to save.
Illustrator freezes while trying to save, both locally or on a network drive.
6 votesHi,
I would like to know if your issue is resolved ? If not please help us by answering few questions-
Hardware you were working?
Is this very frequent?
Your operating system?
Are you connected to a VPN?Please revert us back with the above information,it may help us to reproduce the issue in house.
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Appearance of Black Feature Not Working in Illustrator CC 2019
The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.
Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich…
3 votesPlease check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.
Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting
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SVG export : XML code anomaly
Hi there,
(my specs don't matter for this issue)
I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan…
1 vote -
New update (23.0.1) shows Home screen instead of my actual file until I press F
Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).
3 votesHi,
Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not? -
Unable to save Illustrator file as svg using artboards
We use Illustrator to draw lots of icons.
If we place each iocn on an artboard and try to save each artboard to a file by selecting Save as -> svg -> use artboards -> all,
we expect multiple icons to be saved to multiple svg files.We actually get multiple svg files, but each svg contains all layer names from the original file and one svg icon.
It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.
2 votesNils, please try export svg through File > Export > Export As > SVG and let us know the result
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SVG Export Distortion
I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
Additionally, many of the Adobe…4 votesIncreasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.
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Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Illustrator CC is in Overprint mode super slow
Dear User Voice Team,
While working in overprint view , Illustrator slows down and starts freezing
Im working on:
HP Z440
Intel Xeon E5 1620 v4 @ 3.50 GHz
64 GB DDR4
NVIDIA Quadro P4000 - 8192 MB
Windows 10 Pro - 64 bitWe have 2 other computers with specifications below, which work perfectly fine :
1) Asus ROG G75 VW
Windows 10 Pro - 64 bit
Intel® Core™ i7 3610QM
16 GB - DDR3 1600 MHz SDRAM
NVIDIA® GeForce® GTX 670M with 3GB GDDR5
Illustrator CC 20182) iMac (27-inch, late 2013)
macOS High Sierra - Version 10.13.6…8 votesHi Sanan,
Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
1. Are you still getting this issue on latest version of Illustrator?
2. Would it be possible for you to share the video of the same?Thanks
Anish -
The operation cannot be completed because of an unknown error [PARM]
Not sure why this keeps happening...
13 votesHi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team -
Crash while setting up Action
Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
- Take outline vector (which is white path)
- Duplicate
- Switch to fill
- Change color to black
- Apply Shear at 20 degrees
- Edit opacity to 20%
- CrashJust curious as to why this happening. Possibly due to my file size? 162.5 MB
1 voteHi,
Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).
With Best Regards,
Raghuveer Singh -
Offset Path Won't Work
I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.
14 votesHi Everyone,
Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.
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New text box appearing on clicking in current text box
When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.
This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.
Thank…
11 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
It will help us to understand your issue more clearly and we can investigate this further.Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail. -
the letter "i" is sometimes not exported to SVG
the letter "i" is sometimes not exported to SVG..
For example: i tried to export the following paragraph to SVG:
"Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."the word "file" always gets exported as "fle"
1 vote -
Workspace window falls off the page
The newest update does not fix the issue I am having with the workspace window falling off the page when I try to drag the bottom right corner to better fit my art/desktop as needed. Does not respond to the position of my mouse, I have to over exaggerate where I want it while I click and drag my mouse.
1 voteKimberly, the image you attached to the report is not related to it, and shows a screenshot of the UV page instead.
So if you are still having this problem, please provide a proper screenshot or maybe a video even, if necessary. Either way, please comment back on this.
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Split to grid on multiple artboards
Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.
I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
This happended on different machines.Writing this on a phone, but I can…
2 votesCan’t reproduce in the latest version.
The description is no exactly clear, so it’d be nice to get a video of the behavior, along with the exact steps: what configuration of artboards do you have, what and how do you split exactly, what do you do next to make guides.
- Don't see your idea?