358 results found

1. text handling still a mess in 22.1

   Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)

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   Open Illustrator 22.1 (Windows) and create a new blank document.

   Draw a text box and fill it with placeholder text.

   Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

   PROBLEM 1: Select a word or words in the text and change the style (by pulling down the list in the Character panel) to (for example) ‘Black’ instead of ‘Book’. The selected text leaps to 12pt/14.4pt leading, though it does stay in the chosen font.

   PROBLEM 2: Undo. The selected text reverts to Avenir Book, but stays at 12pt/14.4pt.

   PROBLEM 3: Undo a second time. The selected text goes back to the original state (Avenir Book 10pt/16pt), but the entire block of text is now selected (?!?).
   Deselect.

   WEIRDNESS: Select a few words, and change the style (again, to Black), but this time do it by clicking in the Style box in the Character panel and scrolling through the values via the mouse wheel or the up/down arrows – not by pulling down the menu and making a direct selection. The text correctly changes style without changing its size.

   Delete the entire text box. Draw a new one. Make sure the ‘body text’ style is selected in the Paragraph Styles panel and fill with placeholder text.

   PROBLEM/WEIRDNESS: The text displays in the correct style (Avenir Book 10/16), but in the Paragraph Styles panel the ‘body text’ line has a ‘+’ after it, indicating that the text doesn’t match the saved style in some way. Also, in the Character panel, the leading shows no value (empty space) in the control. And the pulldown menu in the Paragraph Styles panel has ‘clear overrides’ dimmed out...

   Further WEIRDNESS: If one then selects some words and opens the Leading pulldown menu (in the Character panel), it shows 16pt as the first item in the list (above ‘Auto’ and the list of default sizes), with a checkmark... it just isn’t displaying inside the text box.

   Close the document and Illustrator.

   Start Illustrator and create a new document.

   Draw a text box and fill with placeholder text. Click outside the box to remove the keyboard focus (and cursor) from the contents, but leave the text box object itself selected.

   Create a new Paragraph Style in the Paragraph Styles panel, called ‘body text’, font settings ‘Avenir Book 10/16’.

   WEIRDNESS: The displayed text updates correctly, there’s no ‘+’ after the style name in the Paragraph Styles panel... but the Character panel still shows ‘Myriad Pro Regular 12/14.4’. De-selecting the text box and re-selecting it gets the Character panel to update (‘Avenir Book 10/16’).

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   Start Illustrator and create a new document.

   Draw a text box and fill with placeholder text. Click outside the box to remove the keyboard focus (and cursor) from the contents, but leave the text box object itself selected.

   Create a new Paragraph Style in the Paragraph Styles panel, called ‘body text’, font settings ‘Avenir Book 10/16’. Deselect and reselect the text box to get the Character panel correctly updated.

   Select a few words. Then, in the Character Styles panel create a new character style called ‘italic’. Set the font to Avenir, Book Oblique, but do not touch the size or leading boxes.

   Close the dialog box and click the character style name to apply it to the selected text.

   Select an entire paragraph (or several) that includes the italicized text. In the Paragraph panel, change the size/leading to, say, 8pt/20pt. Everything works as it should.

   Deselect everything and double-click the ‘italic’ style name in the Character Styles box to verify that the style displays no values in the size or leading controls, nor in the text summary, implying that size/leading are not specified and will not be affected/overridden by this character style.

   Select the previously italicized text. The character style name shows as ‘italic+’ indicating that the selected text doesn’t match its character style definition, even though it should.

   PROBLEM: Select some other text in the same paragraph. Click ‘italic’ in the Character Styles panel. The selected text changes size to 10/16, even though the size was explicitly not specified as part of the Character Style definition.

   ---

   I could go on.

   --John Bradley

   Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)

   ---

   Open Illustrator 22.1 (Windows) and create a new blank document.

   Draw a text box and fill it with placeholder text.

   Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

   PROBLEM 1: Select a word or words… more

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   11 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Tiny size indicators on high-resolution displays

   I have Windows 10 and a display with a resolution of 2560x1440 and a scaling of 150%. Illustrator displays tiny size indicators. Take a look at the screenshots.

   This is a long-standing problem with the scaling of the Illustrator interface. Please correct it, my eyes hurt.

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   78 votes

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   29 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. Free Transform Tool hidden under Puppet Warp in toolbar

   Illustrator CC 2018 22.1.0

   The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

   In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

   Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an object we almost always keep the following hidden: the Bounding Box and Corner Widget.

   Hiding these two items create efficiencies in our drawing routine and removes unneeded clutter when editing objects.

   Corner roundness can be edited in the control bar and bounding box can be revealed only when needed using the Free Transform Tool.

   By default these should be hidden for power users (my opinion). They can be turned on if needed by other users.

   Illustrator CC 2018 22.1.0

   The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

   In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

   Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an… more

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. SVG clipboard export adds an extra non-printable character in the end, breaking import.

   When artwork is copied to the clipboard as SVG code,
   a non-printable character is added in the end of the string.

   When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX

   Mac OSX version 10.13.3
   Illustrator version 22.1

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).

   Please let us know if you found any discrepancy around this issue.

   With Best Regards,
   Illustrator Team

5. SVG Export

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct. The other images also export correctly.

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Fonts - scrolling through list

   What did you do to the font list??????

   I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!

   Let me see if I can describe my complaint:

   1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.

   For example, I could type “HEL” and it would take me to the first font in my list that begins with HEL. I could either use that font or by selecting the drop-down menu next to the font name, I could see the fonts that were above or below that one in the list and scroll from there if needed.

   Or if I typed just an “H” It would take me to the beginning of the fonts with names beginning with H and I could scroll from there and see the little font preview as I went.

   No longer does that work. I have to scroll from the beginning of the font list every single time. It’s such a waste of time an extremely frustrating. Sometimes I cannot remember the name of a font but I know it begins with a P. Instead of using the little shortcut that I have used longer than I care to admit, I now have to scroll through every single font that is alphabetically above it to get there.

   ---

   2) Also, now when you select some text and then sect the drop-down font list - again it starts at the beginning of the font list instead of starting in the list where that particular font is found. It’s the same basic problem as above. It used to take you to the point in the font list where the selected font resides alphabetically. No more. Scroll city.

   Please. Please. Please. I am begging you to please fix this back to the way it was. Honestly, I don’t mind change. And most of the time I don’t have any complaints about upgrades because it makes the program better. This however is terrible and really slows down my process.

   Thank you for reading all the way through this! Fingers are crossed for a quick fix on this one!!!

   What did you do to the font list??????

   I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!

   Let me see if I can describe my complaint:

   1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.

   For example, I could type “HEL” and it… more

   25 votes

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   28 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. Bounding box suddenly disappears using Selection Tool

   Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, togglingthe quick key, has no effect though t changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.

   Sound familiar to anyone else?

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   52 votes

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   80 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Version info disappeared from “Get Info” of Finder

   macOS 10.12.6
   CC 22.1

   For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
   When checking with xattr command, com.apple.ResourceFork did not exist in those file.
   Did the specifications change?

   18 votes

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   16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.

   Following Apple document talks about deprecations that lead to removal of Resource From .ai files
   https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28

   https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc

9. Illustrator documents open to a red / black screen

   Resizing the document window rectifies the issue, annoying nevertheless

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   35 votes

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   57 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

10. Unwanted characters appearing when outlining text.

    When using Type > Create Outlines, there is a chance of unwanted characters appearing.

    Attached is a file where the error is reproducible. Notice how an additional "d" and "g" appear with you outline the text.

    This file was created using Ai CC v22.0.1 and according to forum posts ive found, this issue has existed since CS4 or possibly earlier.

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    10 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes

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    17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

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    10 votes

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Extended top and bottom of glyphs of variable fonts are not rendered

    Vertically long glyphs with variable font are not rendered at the top and bottom. Please see attached file.
    When the character size is small or when the zoom ratio is small, all rendering is done normally.

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    26 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Drag-n-drop across documents to locked layer warning

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's even worse — when artwork is quite complex, AI TRIES to drag it, PC spins its gears, it takes time, it changes cursor to busy, and then — nothing.

    Kinda related to this:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32075545-i-can-t-paste-into-a-new-layer

    And yes, I remember I said this earlier somewhere, but please, make some modal key to maintain coordinates while dragging from one document to other. Dragging is faster than 'Copy+Paste in front', but it's never is done in place. Please, fix this.

    Please, fix everything.

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's… more

    13 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

15. Saving a PDF compatible causes slow saving

    I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.

    20 votes

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    23 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This issue has been fixed.
    Please update to the latest AI version 24.0.0. and let us know if you are facing any issues around this workflow.

    Thanks & Regards,
    Illustrator Team

16. Custom scripts added to the Scripts menu are not shown in alphabetical order

    Custom scripts added to the Scripts menu are not shown in alphabetical order.

    -Illustrator CC 2017.1.0 (21.1.0) version
    -See screen capture

    •  

    •  

    29 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps - this made the problem worse (see second paragraph).

    This is crippling our workflow (particularly when combined with serious issues InDesign since update - to be posted on InDesign forum).

    Running Creative Cloud 4.4.0.294 with Illustrator 22.0.1
    on MacOS High Sierra version 10.13.1
    with 4GHz Intel Core i7 processor
    32 GB 1600MHz DDR3 Memory
    with an AMD Radeon R9 M295X 4GB graphic card.

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -… more

    10 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. preferences reset to default...EVERY time I open Illustrator

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
    This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched… more

    13 votes

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    22 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    If you are still facing the problem , Please share with us at ShareWithAI@adobe.com keeping the title of this thread as subject to the mail.

19. Deleting segment of path for 'Type on path' and than undoing it gives wrong result

    I have type on path.
    I delete one segment of the path, and text is now overflowing.
    I undo deletion, path got restored, but text does not — it is still trimmed, and I have to NOTICE this and drag end marker back.
    'Undo' must restore previous state fully.

    10 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Recolor artwork window stops working shortly after opening (Illustrator CC2018)

    Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
    I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

    Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

    I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

    Any idea how to fix this?

    Thanks for the help in advance.

    Best,
    Milan

    Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
    I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

    Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

    I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

    Any idea how to fix this?

    Thanks for the help… more

    19 votes

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    7 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,
    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Raghuveer Singh
    Illustrator Team