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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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143 results found

  1. Lines under 1pt render thick in PDF

    In Illustrator, lines thinner than 1pt end up rendering a mess (thick, out of alignment) when viewed in PDF. This is fixed in the viewer by un-checking "Enhance Thin Lines", but it is unreasonable to ask every client of a designer to update that setting. Furthermore it's impossible to un-check this setting, for example on the Vistaprint website where the PDF preview of an AI file is used as the product proof.

    Please fix this. There have been a million excuses on why this is not a bug but a feature, but we NEED the ability to disable it from…

    7 votes

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    0 comments  ·  Print  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File→Package) with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  2. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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  3. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

    Issue happens in all…

    6 votes

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    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

  4. Eyedropper tool not showing correct colors sampled outside of Illustrator

    When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
    For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
    The program is up-to-date.
    I tried it in two browsers, Chrome and Safari, and the results were the same in both. …

    6 votes

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    We have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.

    You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.

    Please try this and reply in comment if the above suggestion worked for you.

    -Rama
    Illustrator Team

  5. Window resizes in increments

    After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

  6. Illustrator CC 2019 freezes when trying to save.

    Illustrator freezes while trying to save, both locally or on a network drive.

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

  7. Right Click does not work

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

  8. Scale tool does not remember previous percentage used

    Illustrator 24.2.1 scale tool does not remember the previously used scale setting as it used to do in previous iterations of Illustrator. When you Option click with the scale tool, the dialogue box now shows a random scale amount, sometimes a negative number, sometimes even too large for the tool to be used.

    5 votes

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    3 comments  ·  Tools  ·  Admin →
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    Need More Info  ·  Anjali responded

    Hi,

    Apologies for the inconvenience caused due to this issue.

    Unfortunately we are not able to reproduce it at our end. Please help us and share the given details at ShareWithAI@adobe.com

    1.) Some video & Test file for our reference
    2.) Your machine details

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  9. A blank white popup window opens over a file when opening.

    Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.

    I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
    Screenshot attached.

    5 votes

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    7 comments  ·  Launch  ·  Admin →
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  10. Window tabs in illustrator glitch can't navigate

    I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!

    5 votes

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    1 comment  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

  11. Strokes are become sporadic and missing in some places

    Strokes are become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my mac and the strokes are now sporadic, jagged and missing in places. See screenshot.

    5 votes

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    4 comments  ·  Tools  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    We apologize for having such an irritating issue with your workflow.
    The issue is still not reproducible in-house. We need your help to reproduce the issue.
    Please provide your system details and the objects with which you are working.
    If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail.

  12. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    This happens when saving an illustrator doc now.

    5 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

  13. Properties panel contents scaling and freezing

    The contents of the Properties panel is scaling down to tiny sizes. It doesn't reset until you quit and reopen Illustrator (CC 2018).

    The scaling happens with ⌘+scroll while hovering on the panel. The contents will scale up or down as long as you are holding the ⌘, but if you let it go while the contents are scaled down the panel with freeze at that scale and won't respond to ⌘+scroll anymore. The panel's functions still seem to work fine after this.

    5 votes

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  14. Opacity bug

    AI CC 2018
    I turned the opacity down on a selection to see below layers. Then I went to work on below layers. Upon returning to original layer and re-selecting the object to return it to 100% opacity it showed I was already at 100%. I could not get it back to 100% until I copied and pasted the object to a new layer.

    5 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    It seems like opacity is applied on the Layer and not on the object inside that layer. It is possible that the user is selecting object inside the layer and not the layer itself. Hence the user is able to see the opacity of object which is 100% in this case and not the changed opacity of layer.

  15. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

    4 votes

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    6 comments  ·  Launch  ·  Admin →
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  16. New document size - selection problem

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace - incredibly irritating. Please fix.

    4 votes

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    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

  17. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe…

    4 votes

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  18. Isolate Selected Groups Does Not Work in CC 2019

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…

    4 votes

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    8 comments  ·  Tools  ·  Admin →
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  19. application frame

    1. These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.

    The problem:
    When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
    Mac Pro macOS 10.12.6, Illustrator 22.1

    4 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

    Thanks
    Anish

  20. 選択したオブジェクトのバウンディングボックスがずれる

    いつもお世話になっております。
    非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

    本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。


    シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
    ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

    【添付画像参照:Illustratorbugimg.jpg】


    【PC環境】
    Windows 10 Pro(バージョン:21H2)64bit

    数々の要望にご対応いただいております皆様に感謝しております。

    何卒、宜しくお願いいたします。

    3 votes

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