Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
352 results found
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KERNING ON EXTENDED SELECTIONS... My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.
I can't seem to get this to go away.
I uninstalled & reinstalled Illustrator and it is still happening.
I tried many fonts of different types, and it still won't work.-Chris
36 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Pattern swatches behave unexpectedly Several mentions on the Illustrator user forum about patterns changing (content or color) when copied/pasted:
https://community.adobe.com/t5/illustrator/copy-paste-pattern-fill-keeps-pasting-object-with-former-pattern-not-new-pattern/m-p/12140673#M281278https://community.adobe.com/t5/illustrator/pattern-glitch/m-p/12141847#M281340
and one on uservoice that looks similar:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43695972-artwork-containing-any-swatch-is-changing-color-wh35 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Action shortcuts are lost when rearranging action sets If I manually rearrange the order of my Action Sets by dragging a set up or down in the list, all the shortcuts assigned to the actions in this set are lost.
35 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator documents open to a red / black screen Resizing the document window rectifies the issue, annoying nevertheless
35 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Files not saving correctly, reopens to older versions. Twice this week I've saved files, closed them, and opened them later and my changes were not saved – illustrator opened way older versions of the files. What's weirder is one is a PDF, and the PDF shows the accurate file, but when I open it in illustrator it shows the old version.
34 votesI am glad to update that this issue was fixed in 24.0 release.
Thank you for all the feedback.
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Brush Pressure exceeds set size/variation When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
34 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Hi All,
As per the investigation done by the engineering team , the issue is not a bug , but an expected scenario.
Variation means that it should go both above and below the set size. So a 3pt stroke with 3pt variation will draw from 0 to 6 pt.
Kindly reach out to us incase you have any queries .
Regards,
Aishwarya G Gadodia
Illustrator Team -
Upgrade 25.4.6 Not export dxf Upgrade 25.4.6 Not export dxf
MacoS 10.14.632 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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Dialog box text selection missing blinking cursor When placing a cursor in a dialog box (ie font size, object transform) the blinking cursor disappears.
32 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Action using the transform panel will not keep settings after restart of Illustrator I created action that use the TRANSFORM panel, when closing and restarting iIllustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).
Currently using version 23.0.1
OSX High Sierra.32 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Font drop down menu disappears Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.
32 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1 Well, I updated illustrator today and have major viewing issues.
Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.
MacOS Catalina version 10.15.6
Adobe Illustrator v25.3.1
31 votesI am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Swatch Options Set to HSB but Shows RGB When I double-click a swatch colour that was made in HSB mode the Swatch Options window pops up with HSB selected as the mode but displays sliders for RGB. Switching the mode to something else and back to HSB fixes the issue.
31 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Locked background objects unlocking/moving when using lasso selection tool When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!
31 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Gaussian Blur does not scale. Frustrating Gaussian Blur does not scale when I scale an object with the effect applied.
'Scale Strokes & Effects' is turned On.
Really frustrated because it's such a simple thing to recalculate it. Fix asap!31 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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30 votes
I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Custom scripts added to the Scripts menu are not shown in alphabetical order Custom scripts added to the Scripts menu are not shown in alphabetical order.
-Illustrator CC 2017.1.0 (21.1.0) version
-See screen capture29 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Reverting Text to default State after Live Preview of character properties I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1
Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.
All CC apps seem laggy and unstable after 2018 updates.
29 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator is not exporting with the current file name - Create a document
- Draw a rectangle (just for it to have something inside)
- Save it anywhere as '1.ai'
- Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported
- Save this document as '2.ai'
- Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai' This is wrong. Ai should adapt the name from the file actual name and not the original one.
28 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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I can't comment on the "č" key after the update After today's update to version 26.0 I have the same problem with key "č". Others work without a problem.
26 votesI am happy to share that we have fixed this bug in our latest release – 26.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator 2020 (24.2.1) crashes when saving eps file Illustrator 2020 (24.2.1) crashes with the following steps.
- Apply a calligraphic brush to the path
- Save the document in [Illustrator CS EPS] or older format and close it
- Open the document from step 2 and save it again
Confirmation environment
OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
Illustrator: v24.2.1Stock illustration services often require Illustrator 10 EPS, so we expect corrections.
Illustrator 2020(24.2.1)が,次の手順でクラッシュします。
1. パスにカリグラフィブラシを適用する
2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
3. ステップ2の書類を開き,再び保存する確認環境
OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
Illustrator: v24.2.1ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。
26 votes
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