Files not saving correctly, reopens to older versions.
Twice this week I've saved files, closed them, and opened them later and my changes were not saved – illustrator opened way older versions of the files. What's weirder is one is a PDF, and the PDF shows the accurate file, but when I open it in illustrator it shows the old version.
I am glad to update that this issue was fixed in 24.0 release.
Thank you for all the feedback.
Andrew Nelson commented
Just happened to me in version 26.2.1 on Windows 11. I lost about 6 hours of work. I've disabled data recovery in preferences, as this is the only thing I can imagine might contribute to the problem. So strange to save my work by hand every 15 minutes and still lose an entire day of work.
Jon Morgan commented
Still happening with version 26.0.2 for Mac.
Stefan Andrei commented
This happen to me just now with version 26.0.2, lost 5 hours of work on a document. I only have the pdfs with the latest changes, the ai file shows an older version. Adobe supposed to be a premium product, what is this?
I don't know if this is even the reason this happens but maybe worth checking out for those of you who are still having this issue. I was having this issue on one of our PCs only. We recently upgraded to new PCs and when I was transferring files from the old PC I discoverd about 2 years worth of Illustrator temp files so they were not being cleaned up automatically. This is the only PC this was happening on and the only one where we had the issue. As I said I have no idea if its related but maybe people want to check if their system is holding on to all the temp files.
Zelien Katrien commented
Have happened to me 3 times already in 2022, very Frustrating. Lost hours of work due to this!
Seems this is still an issue in the latest version 26.0.1
I am currently having the same problem
Can I please have a solution from Adobe!
Kellie O'Brien commented
I've had this problem a few times over the last year and again today. I renamed the file before opening, made my changes and saved as .ai and pdf. I opened the pdf to check that it was fine and all was good. I emailed off to a client and they rang to say the file had none of the changes I made. I reopened the ai and pdf and none of the changes had been saved. This is incredibly disappointing, we pay for a premium product and bugs like this are unacceptable, I look incompetent to my client and I'm now worried about every file I create not being correct. Adobe are you going to pay for the problem if I send a project to print assuming it's the correct version and it's just randomly decided to default to an earlier file?
Emmeline Mi commented
Absolutely terribly frustrating some of my files do not save even if i click save number of times when I reopen it's back to the old version (this occures when I save a pdf version in the same file ALTHOUGH I HAVE SAVED THE .AI BEFORE EXPORT. small pdf version with no layers) Lost an hour of work feel very angry.
Paige Assadi commented
This has happened to me multiple times, and I am constantly checking ai files to prevent it from happening again, but just let one slip through and lost about an hours work. This happens with larger, more complex ai files, where I'm inclined to export a smaller sized PDF, which does not retain layer info. Meaning your work is gone forever. Very annoying. Please fix!
same problem here, strange that no one seemed to have noted the reason yet,
this happens as the warning, when trying to write a PDF file while saving, or closing the document while saving has disappeared. so this usually happens on larger files that take quite some time to save.
means: in newer illustrator versions, to avoid this bug that causes total loss of the last version,
you have to wait until "prepare saving" and the percentage of the saving has run through the whole process, 0 - 100%, and disappears on the top of the window.
to be sure, i would even switch to desktop and your folder where the file is stored in, to check if the date of the saving was updated.
in any case, if you try to write a PDF or close the window, and the file was not entirely and completely saved in the background, you will lose your changes, only the PDF will contain that!
this is not only driving me mad, i lost many files and hours due to that, and i hope it finally will be fixed soon by adobe!
Rupert Dolby commented
I'm using 25.4.1 and its still happening
Rupert Dolby commented
Had this problem again today 24 August 2021... its happening all the time. I save the illustrator file, then save as pdf to share the file. Opening the saved Illustrator file then shows that the file wasn't saved amnd is the old version. The pdf is correct, but now I have lost hours of work and have to try to import the pdf to get the work back. Pathetic!
This is happening to me- clearly the issue wasnt fixed. I thought I was crazy- like I swore I fixed these things! Hours of work lost, really really annoying. And all small detail work on a very large scale file, so extra annoying to find what actually saved and what didn't.
Just lost over an hour of work to Illustrator 25.1 – it crashed without warning, and with no file recovery option upon reopening.
Had been saving regularly, but autosave was mysteriously turned off in the preferences (has always been set to save every 2 minutes).
I am on 25.2.2, and I got this issue this morning! Apparently the issue was not fixed. I have sent the wrong files to client OMG! The bugs are getting worse in PhotoShop and AI
This issue is going to get me fired. How do you explain to the boss that this is a real problem? At this point, he thinks I'm nuts. Unacceptable!
I have had the same annoying problem after saving to a pdf the saved file reverts to a previously saved version. Clearly this issue was not fixed in the 24.0 release .. im running 24.2.3 and have had some embarrassing explaining to do. The thumbnails also does not update.
just got this issue again today Aug 24. I'm fully updated & on a Mac.
Gavin Boyd commented
Using 24.21 and still getting this issue. Just happened again today. Is this a Windows 10 clash/bug
I just encountered this issue for the first time these past couple of days :( I'll save the file, but it reverts to the older version when I open it up. It's weird because the THUMBNAIL is right when I go to open the file, but then when the document ACTUALLY opens, it has reverted to an older version. This has happened to me two days in a row now and I HAVE the most up to date version of Illustrator. I'm uninstalling and reinstalling as suggested here, but I've now lost a whole day of work on something that has an impending deadline and I'm not happy about it.