Font Suggestion/Preview Font NOT Working

When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!

Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.

CC2018

12 votes

Ken shared this idea · Feb 24, 2018 · Report… · Admin →

Cannot Reproduce ·

AdminRama (Mgr, Software Development, Adobe Illustrator) responded · Mar 18, 2021

We could not recreate this issue. This issue may not present in recent updates of Illustrator 25.2 and above. Please reach out to dl-sharewithai@adobe.com if you are able to reproduce this issue and want the Illustrator team to investigate this.

Show previous admin responses (4)

Need More Info ·

AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded · May 5, 2020

Hi,

Thanks for reporting this issue.
We are unable to reproduce this issue at our end, Kindly contact us at ShareWithAi@adobe.com with title of UV issue as subject.

We might contact you for online debug session to collect information in order to investigate further.

Regards
Ankit Goyal

Request to Contact Support ·

Anish Kumar responded · May 10, 2019

Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Need More Info ·

Anish Kumar responded · Apr 24, 2019

Hi,

Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
2) Is this issue Reproducible in a particular file only or you facing these issue in a New Document with default Text also.
2) If yes,Kindly provide Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.

Also Kindly re-confirm the Steps you are following:
1)Select Text
2)Open Character panel
3)Open Font Drop Down Menu Via Character panel
4)Use Arrow Key to Live preview Font on text without Applying on Text

Thanks and Regards

Added To Backlog ·

Anish Kumar responded · Apr 16, 2019

Thank you for reporting the issue. We have added the issue to our backlog

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Anonymous commented · August 21, 2020 3:42 AM · Report

In my case for some reason the preview feature going to disable, enable the option gets back again.

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- Ai Preview Font.png 25 KB
Deb Blecha commented · June 18, 2020 12:57 AM · Report

This morning the preview text is gone and I am seeing Roger, hungry : ate 236. Not sure what is happening, I know they intro'd big changes this week, but it was fine until late morning 6/17/2020 :(

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Josh H commented · December 11, 2019 6:53 AM · Report

Just installed AI 2020 today and am having this same issue. When selecting the font dialog text box - before, I could use the up/down arrows to scroll through the different fonts. I've noticed that sometimes it works and sometimes it doesn't. It will work and I will scroll through maybe 20 fonts and then it will suddenly stop working. Then I can choose a different font by clicking through the font list and try using the arrows again - sometimes it works and sometimes it doesn't. The second time it may scroll through 6 fonts and then the arrows suddenly stop working. There doesn't seem to be anything consistent about it.

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Joy commented · April 21, 2019 10:40 PM · Report

I'm having the same issue and it just started this morning? Why would something like this bug all of a sudden change?

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Toby Welles commented · January 10, 2019 10:33 PM · Report

Workaround: I find if this happens and my fonts aren't previewing properly I can get it to work again. when I have the font pulldown menu from the Type tool's Control Bar open and set to Selected Text mode, I then select a different preview mode, say "Typography", then click back on "Selected Text" mode, it refreshes and fixes the live previewing. ---Adobe, please fix this annoying bug!---

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Anonymous commented · May 22, 2018 9:37 AM · Report

I am also missing the font preview when trying to view through the main menu: Type > Font. This has now happened on my home computer as well as everyone's computer at work. I'm on a PC with Windows 10 (it also doesn't work on a PC with Windows 7). I had CS6 installed previously and it stopped working there, so I upgraded to CC to try to fix the problem and it persists. I use 2 monitors and Chrome as my browser (I've seen both of those as potential issues on various forums, but suggested fixes did not help on my PC).

My other option for font preview (character panel) does work, however, I prefer the Type > Font method for my workflow and this has been a huge inconvenience :(

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