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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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New document (File > New) window / dialog is blank / black / gray / empty

I am not able to create a new document, the dialog is blank

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  • Tubsz commented  ·   ·  Report

    I have the same problem and it's really annoying! Did you already found a solution perhaps? A solution you can try is going to Edit > Preferences > General and checking "Use Legacy "New Document" Interface".

  • Lauren Dillon commented  ·   ·  Report

    File>New box is completely black. I cannot do anything. Tried uninstalling and reinstalling without effct.

  • Chris Hands commented  ·   ·  Report

    It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.

    So the dialog comes up, but doesn't display anything even though it's all there to interact with

  • TJ commented  ·   ·  Report

    How could it be that I can not make a new document?! I select and nothing happens. I have uninstalled and reinstalled the software. Using Windows 10, Abobe CC 2017. No phone or chat support available! Help! I pay and can't use. I pay so I can use...

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