Pressure option for brush is greyed out in AI while using Wacom Tablet

Adobe Illustrator CC 22.0.0

Ever since the new update, every time I'm trying to change my paintbrush to pressure sensitive option from the drop down list box, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.

How can I set the pressure senstivity option on?

Please help.

64 votes

marco shared this idea · Oct 20, 2017 · Report… · Admin →

Declined ·

AdminRama (Mgr, Software Development, Adobe Illustrator) responded · Apr 27, 2020

Please refer to this KB doc for a solution to this issue – https://helpx.adobe.com/illustrator/kb/wacom-tablet-issue-with-mac.html

Please reach out sharewithai@adobe.com with system info and a screen recording if the above solution did not help

Show previous admin responses (6)

Request to Contact Support ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Jun 29, 2019

Please accept our sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Thanks & Regards,
Illustrator Team

Need More Info ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Jun 15, 2019

Gentle Reminder 2 :

Hi All,

Apologies for the inconvenience caused to you by this issue. We are unable to reproduce this issue at our side.

I am also editing the title to WACOM Tablet & Illustrator issue, if you are using any other Tablet then please start another User Voice thread so that we can prioritize it accordingly.

To isolate this issue further we need your help:

Is it possible to have an online session with the AI team so that we can see what is happening at your system ? If yes then please drop an email at:
rbhunwalATTHERATEadobeDOTcom

Thanks & Regards,
Raghuveer Singh

Need More Info ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Jun 8, 2019

Reminder:

Hi All,

Apologies for the inconvenience caused to you by this issue. We are unable to reproduce this issue at our side.

I am also editing the title to WACOM Tablet & Illustrator issue, if you are using any other Tablet then please start another User Voice thread so that we can prioritize it accordingly.

To isolate this issue further we need your help:

Is it possible to have an online session with the AI team so that we can see what is happening at your system ? If yes then please drop an email at:
rbhunwalATTHERATEadobeDOTcom

Thanks & Regards,
Raghuveer Singh

Resolved (Comments Open) ·

Anish Kumar responded · Apr 12, 2019

Hi All,

Marking the issue as Resolved since some of the users has confirmed that the workaround shared has worked fine. If you still face this issue and workaround doesn’t work for you, please drop and email to ShareWithAI@adobe.com and mention the link to this issue and my name in the mail.

Thanks
Anish

Need More Info ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Mar 25, 2019

Hi All,

Can you please try the following workaround which one of our users have suggested (this seems to be new OS versus old DRIVER compatibility issue):

1. Uninstall Tablet drivers using Wacom Utility.
2. Reinstall drivers with fresh download of driver from
3. Test pressure functionality for tablet brush in Illustrator (please quit & re-launch AI)

Similar steps are also mentioned at the Wacom support link for Photoshop:

https://www.wacom.com/en-au/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Thanks Bryant for your workaround.

With Best Regards,
Raghuveer Singh

Need More Info ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Mar 4, 2019

Hi All,

Thanks for reporting this issue. Unfortunately, we are not able to reproduce this issue at our end with WACOM devices (Cintiq, Intuos, Intuos Pro).
Can you please drop an email to sharewithai@adobe.com so that we can track this issue from there & isolate it further?

Please do mention the link of this thread in the mail.

With Best Regards,
Raghuveer Singh,
Illustrator Team

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Anonymous commented · February 15, 2019 4:12 AM · Report

I have the same problem, brand new Cintiq and iMac...

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Linzy commented · February 4, 2019 10:47 PM · Report

Have the same problem. Works good in Photoshop, but Illustrator just doesn't care about me wanting to add pressure to the brush.
I think The Adobe team has messed up lots of things in the 2019 release. So many bugs and issues! Not happy.

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joel commented · February 4, 2019 1:29 AM · Report

I to have the same problem and have done everything, restart after downloading drive, restarted illustrator and reset my waicom setting, update and updated again... out of options at this point... please advise anybody!

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MK commented · January 12, 2019 7:38 PM · Report

UGEE G3 is the same

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Dave commented · December 7, 2018 7:46 PM · Report

Restart on Mac worked for me. Select Pressure in the dropdown after restart :)

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Anonymous commented · November 9, 2018 3:33 PM · Report

Problem solved on mac:: I had the same problem after illustrator update. Update wacom driver: still didn't work. It worked again after I installed iOS update Mojave...

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Anonymous commented · November 2, 2018 12:25 AM · Report

I have the same problem. Everything was fine until I updated to illustrator 19. I am using a Wacom intuos pro tablet. I had the options previously and now they are randomly gone. I have tried to reset Adobe settings, my wacom preferences, and uninstalling and installing different drivers for the tablet. Nothing works.

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Karmen commented · October 30, 2018 10:32 PM · Report

When I try and edit a selected brush to the pressure option it's grayed out and unavailable. I have made sure my Wacomb driver is up to date and have updated my Ai cc to the 23.0 version (2019)

HELP

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Anonymous commented · October 24, 2018 2:46 PM · Report

which one should I buy for mac that suits to use pressure? stylus or pen or wacom?

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Nicola C commented · October 5, 2018 10:34 PM · Report

I'm trying to change my paintbrush to pressure sensitive option from the drop down list box, the 'pressure ' option is greyed out and can't be selected. Please help.

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Anthony commented · September 19, 2018 6:02 AM · Report

I've been able to set pressure on a brush with only a magic mouse... now it will not allow it?

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Simon commented · August 30, 2018 2:32 AM · Report

I'm having this problem as well. Could someone direct me to a solution?

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Sean C commented · July 8, 2018 12:03 AM · Report

I am also having this issue as well. I have the latest update of Adobe Illustrator as of July 7, and uninstalled and reinstalled the latest update of Wacom Cintiq driver for my iMac's operating system. (This was the solution suggested on a similar post with this problem on this forum) Please help.

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Anonymous commented · July 3, 2018 3:51 AM · Report

I too am having this issue. Unable to use pressure sensitivity brushes in Ai but there is no problem in PS.

Latest version of Illustrator downloaded.
Latested UGEE driver downloaded. ( using UGEE HK1560 )

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Anonymous commented · April 20, 2018 5:04 PM · Report

I'm trying to change my paintbrush to pressure sensitive option from the drop down list box, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.

I HAVE A MAC HOW DO YOU FIX THIS?

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AdminRama (Mgr, Software Development, Adobe Illustrator) commented · October 20, 2017 8:10 PM · Report

Hi Marco,

Pressure option get enabled only when pressure sensitive stylus and driver is present in the system, please share your stylus and driver details to share with ai (at) adobe.com
- Please remove spaces from share with ai and replace (at) with @

-Rama
Illustrator Team

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