Please accept our sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Thanks & Regards,
Illustrator Team

Gentle Reminder 2 :

Hi All,

Apologies for the inconvenience caused to you by this issue. We are unable to reproduce this issue at our side.

I am also editing the title to WACOM Tablet & Illustrator issue, if you are using any other Tablet then please start another User Voice thread so that we can prioritize it accordingly.

To isolate this issue further we need your help:

Is it possible to have an online session with the AI team so that we can see what is happening at your system ? If yes then please drop an email at:
rbhunwalATTHERATEadobeDOTcom

Thanks & Regards,
Raghuveer Singh

Reminder:

Hi All,

Apologies for the inconvenience caused to you by this issue. We are unable to reproduce this issue at our side.

I am also editing the title to WACOM Tablet & Illustrator issue, if you are using any other Tablet then please start another User Voice thread so that we can prioritize it accordingly.

To isolate this issue further we need your help:

Is it possible to have an online session with the AI team so that we can see what is happening at your system ? If yes then please drop an email at:
rbhunwalATTHERATEadobeDOTcom

Thanks & Regards,
Raghuveer Singh

Hi All,

Marking the issue as Resolved since some of the users has confirmed that the workaround shared has worked fine. If you still face this issue and workaround doesn’t work for you, please drop and email to ShareWithAI@adobe.com and mention the link to this issue and my name in the mail.

Thanks
Anish

Hi All,

Can you please try the following workaround which one of our users have suggested (this seems to be new OS versus old DRIVER compatibility issue):

1. Uninstall Tablet drivers using Wacom Utility.
2. Reinstall drivers with fresh download of driver from
3. Test pressure functionality for tablet brush in Illustrator (please quit & re-launch AI)

Similar steps are also mentioned at the Wacom support link for Photoshop:

https://www.wacom.com/en-au/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Thanks Bryant for your workaround.

With Best Regards,
Raghuveer Singh

Hi All,

Thanks for reporting this issue. Unfortunately, we are not able to reproduce this issue at our end with WACOM devices (Cintiq, Intuos, Intuos Pro).
Can you please drop an email to sharewithai@adobe.com so that we can track this issue from there & isolate it further?

Please do mention the link of this thread in the mail.

With Best Regards,
Raghuveer Singh,
Illustrator Team