Can not export to png or jpg
When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.
When I try to export to png it comes up with an unknown error "(!now)"
This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.
![](https://secure.gravatar.com/avatar/a2039a04db1dcebd1615542d116bd7b9?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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air batu campur commented
Same issue here, can anyone respond to give the common answer ?
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Anonymous commented
Hello, I am receiving the same [!now] error. I've tried what it suggests online but with no luck. What can I do?
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Mark Bennett commented
User here running Illustrator within a Citrix session on Server 2016 - getting the exact same error.
Her colleague uses the same server within an isolated session under his own name, and were unable to recreate the problem. This suggests its a profile issue.
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Anonymous commented
Hello, I am getting the same error, has there been a fix for this?
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Dustin Hood commented
I'm having the same issue.
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Anonymous commented
I am trying to Export a .ai doc to PNG and receive the following message "The operation cannot complete because of an unknown error. [!now]
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Shubham Sharma commented
Hello,
I am facing the same issue. Is there any solution to this? Kindly suggest.
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Jameel Hye commented
Hi I have tried the export with artboard option selected but I am still getting an error message "This Operation Cannot Be Completed Because of an unknown error [!now]" when I try to export the .ai file as .png at 300 dpi. Its worth mentioning that I don't get this error at 150 DPI or lower