Illustrator CC 2017.1.0 (64bit)
Windows 8.1 2013
Asus 64x

Ctrl + N or File> New Document do not work, nothing happens

Paul, any issues with later builds?

Audri, if you go to Preferences > General and check 'Use legacy "File New" interface' — does the dialog appear when you try again?
Just to understand if Ai fails completely to create a document, or is it only the modern dialog misbehaves.

After a few hours of running illustrator at work, it will come to a point where I cannot create a new file. Ctrl+N won't open the window. File > New... won't open. Clicking New File in the home page won't work. I have to close illustrator and reopen it. It happens at least 3 times a day and is quite frustrating. I've tried resetting my preferences and reinstalling illustrator, but it continues to happen.

Does it work if you don’t copy anything?
If yes — does it matter what you copy? a text, a vector art?

Illustrator 25.4.1

copy an item from a document
hit "command N" to make a new document
hit "return"
new document dialog goes away, but a new document is not made

So it works, good. It’s not an actual solution, since these dialog don’t display thumbnails for recent templates and docs, but it’s fast and I prefer it to the shiny modern one.

> Is there a way to have this window as it's set by default?
Not sure if I get it. You mean you like this one better than the modern one? When you check the 'Use legacy "File New" interface' option in Preferences — this is the dialog you will always get from now on for File > New and Ctrl+N.
Or do you refer to the templates folder you wish to always get opened?

When choosing it, this is how it looks. Is there a way to have this window as it's set by default?

But what about the legacy option, the #3? Can you create new files using the previous version of the File New dialog?

Hi,
Thank you for your reply.

Nope, none of those help me much.
Illustrator lets me open recent files or any other document but every time I try creating a new one it stays like this as if it was loading but nothing's moving. None of the buttons change the situation either. I can only switch between blanc windows or exit.

Tina, some questions.
1. Does it help to erase A4 form the search field at the bottom?
2. Does it help to switch form Recent section at the top to Print? Does that section have anything in it?
3. As a workaround — does it help to open Preferences and toggle 'Use legacy "File New" interface' option and then try to create a new document again?

It crashed once and since then it won't let me create new files (even after reinstall)

I wonder if enabling 'Use Legacy File New interface' in Preferences > General helps.
Also, please check if hitting Ctrl/Cmd + Alt +N works to instantly create a new document with no dialog shown, and if assigning a custom hotkey for the 'File > New' in Edit > Keyboards Shortcuts allows then to call it (to see if there is a problem with the modern dialog itself, or just its hotkey).

How did you resolve the issue?

create new unable to access

Hi Julie,

Thanks for reaching out.
Would request you to try out cleaning the preferences once on PC and do let me know if that resolves issue for you.

Waiting for your response.

Thanks,
-Ravi Gupta

Illustrator v 25.0 desktop on PC won't let me create new files from scratch or with preset details. It's forcing me to download templates to work from.

Illustrator v 25.0 desktop on iMac works fine.

.24.3.0.CrashModule file has the following contents:
{
"Fault": "AIUXPExtensionHostAPI.dll",
"Sessionid": ""
}

AI will not create file / new. Will not create a new file, will only open existing files. As well on my system.

Apple N has stopped working for me too since I have updated Illustrator. Why?