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Adobe® Illustrator® File that was saved without PDF Content.

Mac High Sierra
10.13.6 (17G8037)
2.5 GHz Intel Core i7

can't save pdf file from AI 2020 the following shows up, see attachment please let me know whats going on ASAP.

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EVA COCCO shared this idea  ·   ·  Report…  ·  Admin →
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  • Sam commented  ·   ·  Report

    Ok so I followed the suggestion and it reset my illustrator back to default I think, my workspace is gone. How do I get that back?

  • Wendy commented  ·   ·  Report

    Thank you! it worked ;)

  • Jazzsims commented  ·   ·  Report

    I did as Anonymous suggested but it's still happening... Help!

  • Anonymous commented  ·   ·  Report

    Thank you. The solution posted here worked!

  • Anonymous commented  ·   ·  Report

    Here is the solution Adobe sent me:

    • Close Illustrator.

    • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.

    • In the Go To Folder dialog box, type "~/Library". Click Go.

    • Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
    Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old

    • Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old

    • Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

  • Anonymous commented  ·   ·  Report

    This is happening to me too!
    Illustrator 24.0.1
    Mac 10.15.2

  • Emilie commented  ·   ·  Report

    Happening here too. Does anybody have a solution?

  • Cheyanne Treadway-Thomas commented  ·   ·  Report

    This bug is happening to me too. I've tried different combos of export settings and nothing works. Every single PDF I export, regardless of export settings, says no PDF content.
    Illustrator 2020 on Mac OS Mojave.

  • EVA COCCO commented  ·   ·  Report

    Save your file then close illustrator and open it again. Doing so I was able to save my file in pdf format ( after trying so many times!!!) but this should work....good luck and hopefully they will address this problem asap!??

  • Guillermo commented  ·   ·  Report

    I have the same issue here since I updated to AI 2020

  • Nita commented  ·   ·  Report

    I have the exact same problem. Anyone figured it out yet?

  • Anonymous commented  ·   ·  Report

    This seems to be happening to me too.

Illustrator (Desktop) Bugs: File Save, Import and Export

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