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Artboards with the same number / missing number

In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")

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Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded  · 

The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


1. Open Task Manager

2. In Details tab, locate 'Illustrator.exe'

3. Right click it and choose 'Create dump file'

4. Wait until the dumping process is complete and click 'Open file location' button

5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


This will help provide necessary clues to locate the source of the problem. If you are a Mac user — please ignore this message.

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  • Tom commented  ·   ·  Report

    I have this error too

  • qrgw commented  ·   ·  Report

    I'm having a similar issue, I have two 15's and only one exports..

  • Myk commented  ·   ·  Report

    When I make extra artboards, sometimes the numbering doesn't work and it gives problems with exporting files.

    See the file I included

    1 Artboard 1
    3 Artboard 3
    3 Artboard 3
    4 Artboard 4

  • Leo commented  ·   ·  Report

    Also there is no 18...18 is 19.....

  • Leo commented  ·   ·  Report

    Artboard 15 had been named 16 for quite sometime now, hadn't had a problem much except if you export 15 and 16 at the same time it would override "15" because it is 16

  • Justin Wallace commented  ·   ·  Report

    I created a new document and made up empty artboards and it still had the bug but restarting the application seemed to reset and it works now.

  • Justin Wallace commented  ·   ·  Report

    When creating multiple artboards the boards are given the same number i.e. two 15's or two 23's (see attached ) which means when you export to eps the artboards that have the same number are ignored.

  • Justin Wallace commented  ·   ·  Report

    When creating multiple artboards the boards are given the same number i.e. two 15's or two 23's (see attached ) which means when you export to eps the artboards that have the same number are ignored.

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    I got the same bug today.
    I have made two new artboards, one has got number 46 (OK) and next happen to be 48 (47 is missing). If I try export range 46-48, AICC2018 says it's invalid. 46-47 is OK.
    Bug stays after reopening file.
    Here's the link for downloading both screenshot and file (with art removed):
    http://dropmefiles.com/kxte3
    Link will stay valid for two weeks.
    (Uservoice, why can't I attach files in comments?)

  • Ruth Watson commented  ·   ·  Report

    Some Art boards are being missed out and re-numbered as a repeat of the previous number, see attached images

  • Aidan Fraser commented  ·   ·  Report

    I also have this issue. My document has 67 artboards, and number 27 is repeated (26 is omitted).

  • Bo St.Clair commented  ·   ·  Report

    Adding Artboards does not create sequential numbers. Keeps duplicating 'Artboard 1, Artboard 1...'

  • Anonymous commented  ·   ·  Report

    My file has 40 artboards, the numbering of them gives two #34's and skips #33 completely.

    When I export my artboards to PNG's or save as PDF pages, it only saves the first #34 (which should be #33), while the second #34(the real #34) gets skipped.

  • Stefania commented  ·   ·  Report

    Hi Nitish,

    Thank you for looking into this. The file can be found here:
    https://www.dropbox.com/s/4zzzuk43glay5rs/Holidays%202017_SC.ai?dl=0

    The problem doesn't appear when I open it now. Unfortunately I can't remember what I did when I was working on the file that triggered that odd numbering. It was just a visual bug as I remember well that there were no issues exporting the artboards.

    I hope this helps. Let me know if you have any more questions.

    Thank you,
    Stefania

  • Liz commented  ·   ·  Report

    I also have this problem on all documents over 65 artboards.

  • Stefania commented  ·   ·  Report

    I have a document that consists of 75 artboards but the numbering on the left shows two artboards with the same 66 number instead of artboard 65 followed by artboard 66. However on export, exporting artboard 65 Illustrator exports it normally. So it's just a visual bug.

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