An unknown error occurred when saving AI file
Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.
Justin Taylor
shared this idea
Hi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Please Also let us know if you have been using any 3rd Party plugin while facing this problem.
Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.
Thanks and Regards,
Ankit Goyal
Illustrator Team
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Anonymous
commented
I tried save as and I still get the unknown error.
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Anonymous
commented
I have the same issue. Does anyone know how to fix it?
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John Hunter
commented
Cannot save files in which "create pdf compatible file" is enabled in AI 2020.
Windows 7 16GB of RAM
inte core i-7 6700 -
Anonymous
commented
Same here, very slow and half the time same error with saving a file and the file on the server disappears and has to be saved as a new file. Not good in a deadline environment.
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Anonymous
commented
I have that problem also, extactly. Unknown error saving, then save PDF first, THEN save as .ai file. PLEASE FIX.
-Signed, original Illustrator 88 user. I'm on Catalina using AI 2020. -
Pia Andersen
commented
Thank you for sharing! I works when you save as pdf first. But yes very stupid bug. Crazy that Adobe has not fixed it yet
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Sue Shaw
commented
I have the exact same issue with the error message "An unknown error has occurred". I'm on Mojave and using Illustrator 2020. When I save as a pdf first (as suggested) it then allows me to save as an ai file. Very annoying. My other team members on the same system do not have this problem however. Please can you fix this, thanks.
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Anonymous
commented
When I first open the program and try to save a file in ai 2020, I get an error message. I can then save it as a pdf and after that, it will allow me to save as a native ai file.
Also, when trying to save a file as an outlined pdf, it will say the ai file is in process of being saved.
Please fix these bugs in the next update. Thank you.
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Tommy Bæk Søgaard commented
Saving as PDF first and then other format works ... but what a stupdi bug.
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Artur
commented
Same here. After starting Illustrator, first have to save whatever in pdf, then later can work and save everything in AI... Unknown Error if want to try save first AI. Situation reappears after Illustrator restart.
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Anonymous
commented
Same problem. Must save first as pdf, close file, reopen pdf version, and voila... can save normal ai file. Horrible behavior. Same on local machine and server and nas so no matter what file system under the hood.
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Tuomo Pullinen
commented
I'm using version illustrator version 23.1, you can find my operating system in attachments. I'm tryin to save my flat drawing and logo designs with patterns made with brushes and pencil tool. This leads to "unknown error has occured" message coming to me very often. Can you help me with this? I really want to continue working.
Many others from my class is having this same problem.
Best regards
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Stephanie
commented
I keep running into this issue (sporadically though) where it won't save my file.