Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023
I get the following error message upon starting up Illustrator desktop.
"The operation cannot complete because of an unknown error. [UKCO]"
The app opens and I can create a new doc but the message keeps popping up.
For now I'm reverting back to a previous version.
We have rolled out a version with the fix for this issue. Please update to 27.8.1 from your Creative Cloud App to have the issue fixed. Thanks for your patience.
Ruth Fortune commented
This is utterly annoying, the error comes up every couple of seconds. For the amount of money we pay for our subscriptions we can expect that every update is tested properly for release. It is not acceptable how long it takes to fix it. Actually, you should give us a discount on our next monthly payment for all the inconvenience..
Frank Baer commented
I renamed the preset file and after restart Illustrator the error was gone! Thank you!
Monique Delezenne commented
impatiently waiting for the fix
Neba S.G commented
Hi, I am having the same problem. I can't barely do anything, the annoying error comes out every 2 sec.
Where can I find that folder in mac, please?
Edit: I found it on the comments, and it fixed the issue for now...
Die Elektrohexë commented
Had the same error and reverted back to v27.7. Adobe, please test the software we pay a lot of money for, before you put it out in the wild.
francis joe commented
i don't think you understand the seriousness and consequences/ repercussions of this issue on a public release of a flagship product. A lot of work comes to a halt and it is outright unprofessional to go back to clients and explain delays due to faulty adobe software. I am wondering how this got past testing before the release.
Rob Hutchings commented
Same here on my company Dell Precision Win 10 laptop, oddly my Mac mini M2 with the same plugins and AI version, doesn't experience this. Renaming the Vectorizing Presets file did the trick.
On Windows you'll find it here - C:\Users\USERNAME\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_GB\x64
Replace USERNAME with yours and en_GB with your own locale specific.
Emily Pemily commented
I am having the same issue and cannot find the folder mentioned on my Mac M1 Mini. Anyone able to help? Many thanks
The folder location " ~/Library/Preferences/Adobe Illustrator 27 Settings" is more fully referred to as "Macintosh HD/Users/[Your-username]/Library/Preferences/Adobe Illustrator 27 Settings/Vectorizing Presets". Just in case those not finding it are looking in the top level Library directory.
Simone Cunego commented
I too have the same problem and I can't find the folder " ~/Library/Preferences/Adobe Illustrator 27 Settings"
Mac Studio - Apple M2 Max - macOS Ventura 13.4.1
Wow, it worked, amazing, thanks heaps, life saver!
Creative Overlord commented
Can report moving Vectorizing Presets to a new folder within ~/Library/Preferences/Adobe Illustrator 27 Settings/ fixed this error for me
There is no file called Vectorizing Presets in this location: ~/Library/Preferences/Adobe Illustrator 27 Settings/. So this issue is still persisting for me.
I am graphic designer, and this is my livelihood you're messing with here. You've wasted time (troubleshooting) and reverted back to previous version. I've somehow lost my personal settings in the process - super chaffed. Did nobody test this before launching?
When can we expect to see a fix for this very inconvenient bug?
The file 'Vectorising Presets' is inside ~/Library/Preferences/Adobe Illustrator 27 Settings/ if you are having trouble finding where it is. I've moved it out into a separate folder (so I don't lose it :-) ) and has indeed stopped the error message appearing.
Andreas Wagner commented
I can't find "Vectorizing Presets" on mac os. Can you point out where this file is? Which preferences folder?
Mac OS Monterey 12.4 on iMac PRO
I'm having the same issue.
MacBook Pro (15-inch 2017), MacOS 12.6.3, Illustrator 27.8
Dune Haggar commented
Same here, open program after the UKCO error and then it just pops up continuously. All apps up to date etc...
Same here, that exact error pops up whenever i click on something.
Reverted to previous version of Illustrator, problem solved.
Windows 10 (22H2), Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz 3.60 GHz, NVIDIA GeForce GTX 1650, 32 GB RAM
Dominik Schäfer commented
Same here, happened today after restarting the computer.
working with Illustrator 27.8 & MacBook Pro (16 Zoll, 2019), MacOS 12.6
I'm also encountering this error.
Illustrator 27.8. MacBook M1 Pro MacOS 13.4.1