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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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736 results found

  1. Comands doesn´t work

    No funciona ningún comando con el teclado. Ni si quiera acercar y alejar.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  2. join tool crash

    Join Tool Complete Crash!

    It happened twice and the second time around the recovery file was lost! Everything done to that point was lost! It's so irritating I can't believe it!

    2 votes

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  3. I can't scale objects, neither with basic arrow tool, it feels like this one is the same of the white arrow.

    I can't scale objects, neither with basic arrow tool. It feels like it's the same of the white arrow. I tried changing area's work, illustrator version, but nothing happens. It just doesn't work, shift + click doesn't scale any object, nothing happens when i click on the angle, it only shows me the anchor points just like the white arrow...

    2 votes

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    3 comments  ·  Tools  ·  Admin →
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  4. Tools Panel bug

    When I hover the mouse over the tools, a box opens to the right side but it is not showing the tool's features properly and is mixing with information about other tools. Please see the screenshot attached.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  5. Eraser and smooth tools are not working

    The eraser and smooth tools are not working. When I select eraser, either nothing happens or it draws a black line where I try to erase.
    Nothing happens with the smooth tool. Also, there is no shortcut for the smooth tools.

    2 votes

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  6. Auswahlwerkzeug reagiert verzögert

    MacBook Pro M1 2021, 16GB MacOS Ventura 13.2.1
    Illustrator 2023

    Ich habe gerade erst begonnen mit Adobe Illustrator zu arbeiten und bin auf ein sehr nerviges Problem gestossen.

    Das Auswahlwerkzeug reagiert jedoch verzögert, teilweise mehrere Sekunden. Selbst bei ganz banalen Objekten wie einem Rechteck. Wenn ich ein Objekt nur Auswählen möchte, und ich den Cursor nach dem Klicken entferne, verschiebt es sich nach einer kleinen Verzögerung. Wenn ich ein Objekt verschieben möchte, muss ich erst die Verzögerung abwarten, bis es an meinem Cursor "klebt".
    Siehe Video.

    Alle anderen Funktionen laufen flüssig ab.

    Gibt es eine Einstellung oder so die ich…

    2 votes

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  7. Move tool not working

    I am trying to use the Move tool in Adobe Illustrator 2023 (version 27.2) on an iMac (macOS Catalina version 10.15.7) to make copies of an object at specified intervals. However, when I enter values into the Horizontal and Vertical position boxes, nothing happens. If I click Copy, Illustrator ignores the Horizontal and Vertical specs and just creates a copy in the same location as the original.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  8. The pen tool isn't connecting anchor points on new shapes

    When I try to create a new shape or path using the pen tool, it keeps creating single anchor points without linking them together. Is there a setting or something turned on that I'm not aware of, or is this a glitch? It's really impacting my work!

    2 votes

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    6 comments  ·  Tools  ·  Admin →
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  9. Image Trace script does not recognize uppercase JPG files, only lowercase jpg

    Ai v 27.2 (64bit) Windows 10.
    Image Trace Script is not recognizing uppercase JPG file extensions, only images with lowercase jpg extension.
    I have not tried the same for PNG vs png to see if it is also not recognizing upper vs lower case extensions.
    The folder of images I was testing has mixed case JPG/jpg extensions. These images had been created in Photoshop.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  10. Zooming manually (on trackpad) works on and off

    When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.

    It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible…

    2 votes

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  11. Problem with linked png files

    I opened a file I had last edited in January 2022 and it says there are a lot of missing files. Upon inspection it turns out only the png files are missing, jpegs are still linked. Now when I try to relink the missing files nothing happens. I'm taken back to the dialog box which said that the file is missing. There's no way for me to relink the pngs!

    OS: Mojave, 10.14.6
    Illustrator: 25.4.8

    2 votes

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    6 comments  ·  Tools  ·  Admin →
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  12. Illustrator 26.3.1 Mac - Rulers Not Working Properly

    Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  13. Please Fix: Function "create outline" unpredictably results in pixel error

    Converting a path by the "create outline" function unpredictably results in pixel errors. See pictures:
    Pic1.: Path object in pixel preview. Position is correct.
    Pic2.: Result after applying "create outline" function.
    Position of outline path is wrong in fourth place after comma leading to a grey fragment. The only solution is to repair every outline in a very time consuming process. In my view is a critical error when trying to work pixel perfect. Please solve this issue!

    2 votes

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    9 comments  ·  Tools  ·  Admin →
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  14. Select tool

    Whenever I form a shape with the Rectangle Tool, the Select Tool won't provide the option to resize the selected shape.

    2 votes

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  15. Data merge doesnt allow data field names that start with a number

    Variables panel > Data merge doesnt allow data field names that start with a number and the help site doesnt say this is an issue.

    Please update the website to explain data field names can't start with a number.

    https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    2 votes

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  16. Moving rotation anchor sticks to cursor - Pen tablet

    Windows 10 64bit.

    For literally years now, when you use a wacom pen, hold alt to move to the position of an object's rotation anchor, it sticks the anchor to the cursor and there's no way of detaching it unless you minimise and reopen the software.

    This has been a problem for more versions than I can count. (We're talking in excess of five years, probably more?) It's happened on different machines and different pen tablets so it's a software problem. Oh how I'd love it to be actually fixed one day!

    2 votes

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    3 comments  ·  Tools  ·  Admin →
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  17. Transform Each panel calculating center point differently than rotate tool for arrowheads AI 26.0.1

    Lines with arrowheads are rotated off center when using Transform Each as opposed to rotating each separately using the rotate tool. The first screenshot shows the initial position. The next shows the position after using Transform Each. The next two show individual transforms of the objects in question.

    2 votes

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    4 comments  ·  Tools  ·  Admin →
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  18. ellipse

    I just downloaded and the ellipse will not open on tool bar and is not highlighted? What am I doing wrong?

    2 votes

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  19. Pen Tool in illustrator

    In the new version of illustrator 25.4.1, their is a bug in the pen tool. When I click on the pen tools in the toolbar, the software will hang up with the spinning ball for about a minute. This has happened repeatedly

    2 votes

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  20. PEN TOOL IS BROKEN

    Option/alt+click on anchor doesn't work. It used to make anchor points to curve OR corner. It even says "Pen: Make Corner" at the bottom of the window in the "current tool" field, but actually it just creates NEW PATH.
    And the Anchor point tool icon changes to "Pen tool - start path" icon on hover.

    So you've actually managed to broke the most essential feature of Illustrator - which is to draw and modify vectors. Awesome job!

    It would be actually rather funny if it wasn't COSTING ME MONEY THE WHOLE TIME FOR F*CKS SAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    FIX IT!

    2 votes

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