Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
738 results found
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Bug star with a radius of 0.
Since updating to #illustrator CC 2018, why it is now impossible to create a star with a radius of 0. I am a French trainer and it is now impossible to create a star with a radius of 0. I tested on PC and MAC and there is always this problem.
1 vote -
CC 2018 line Mode
Not really sure (Im new to this program) How to describe this, But I'm sure it's not the norm.
Graph work on logo in line mode zoomed in.
I would also love to see a way to select multiple paths after creating them in the layers panel. One by one is tedious.
1 vote -
Scatter brush rotation orientation to line.
When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Also do try the steps provided by Herman.
Thanks & Regards,
Raghuveer Singh -
Shaper tool eraser bug
When I scribble over an extra line with the shaper tool the line disappears. if I copy/paste or move the object, the line reappears. its really frustrating that I cannot copy and paste my drawing and makes the shaper tool useless for me. any way to fix this? I added a photo with the extra lines
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Cannot uncheck rubber band option
Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Brush edge dissapears. Can't see the shape of my brush. Randomly.
Cannot see the outline of my brush. Randomly it dissapears. It would be great if I was into random looks to what I do. But I'm not.
In fact, I'll hazard a guess that not many people paying close to £50/month are very into randomly varying results.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Panel Options not displaying on click and hold
In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Pen Tool - Arrowhead
No objects selected, Pen Tool equipped.
Stroke settings: 2 pt, arrowhead #5 selected for end conditionBug: Place first point and the arrowhead on the end condition reverts to blank (no arrowhead)
Workaround: Resellecting the arrowhead after placing the first point returns the line's behavior to what is expected: arrowhead trailing on the last point drawn.
Version 22.0.0
Windows 7, 64 bit
2 x Intel Xenon E5-2623 v3 (dual chip), 32GB RAM1 vote -
Anchor Points Flat Instead of Sharp Points
When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Mac Illustrator CC. Shift click not moving gradient mesh point along path.
I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Dell Canvas Pen Dysfunction
I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.
make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
right click menu option silliness
Why, when i right click on an object to bring up the menu and go to a submenu that has an arrow pointing to the right, the submenu opens up on the left? It has done this since i upgraded from CS6 and seems silly... the only time it opens in the direction of the arrow is if you are working on something on the left side of monitor... which is also silly since i prefer to work more or less in the wide open areas of my monitor ;)
1 vote -
Simple drawing of shapes, and moving them (HS)
CC 2017.1.0 (21.1.0)
Lauch Illustrator
Click a new document
Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happensGPU disabled, from Bug Notice.
TRYING TO WORK HERE
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
copying graphs from Excel
It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
grabbing tiny things
BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something
you cannot grab menus and move them because you made no place to grab so you have to close it just to move !
the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Thanks & Regards,
Raghuveer Singh -
illustrator CC 2019 selection by path only broken with symbols
- In Prefs>Selection and Anchor Display check Object Selection by Path Only.
- Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
- Choose the pen tool.
- Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
- Choose the Direct Selection Tool.
- Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
- Notice that the symbol becomes selected. It should…
0 votes -
Object drawing error
When I click and drag to draw an object such as a rectangle or ellipse I get a wild error where Illustrator tries to draw all of the intermediary steps in between. I gives me an unknown error, and if you look in the layers palette you can see that it is actually drawing lots of objects rather than the one I'm intending to draw. I have attached a gif of what is happening.
I've been having issues attaching files to this post. Here is a link to a gif of the issue. https://imgur.com/a/gd7ae
0 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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