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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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1201 results found

  1. Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!

    I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. High Sierra rearranged PDF Preset order

    After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. EPS saving as AI or PDF bug

    Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

  4. Jagged edges and ghost dashed lines when exporting

    When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
    I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black color

    Also, I used a plain dark red and it is exported as stripped lines fill .

    I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Serious Bug: Corrupted Files

    When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
    vtiencoding:SR|utf8-nl
    vti    timelastmodified:TR|14 Sep 2017 22:38:49 -0000
    vtiextenderversion:SR|12.0.0.0
    vti    cacheddtm:TX|14 Sep 2017 22:38:49 -0000
    vtifilesize:IR|131211
    vti    backlinkinfo:VX|
    If I save it in 2018, then the…

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Transparency mask not displaying correctly, exporting error

    When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.

    3 votes

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Meta data in SVG file ignored

    Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
    See attached file.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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    Under Review  ·  Dirk Schulze responded

    Hi Alexandre,

    Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.

    Thanks,
    Dirk

  8. No DPI resolution in export file when export for screens

    When export I use export for screen, there is no DPI resolution in the exported files.

    Illustrator 21.1.0 - macOS
    1. Create a new document
    2. Create a simple element like a rectangle with 200 x 200 pixel
    3. Set the document size to 200 x 200 pixel
    4. Export it for screens
    5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
    6. Save / Export the files
    7. Open the file in preview or Photoshop
    8. You can see that the images doesn't contain any DPI information

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  9. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    …

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Admin →
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  10. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

    just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

    3 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Problem mit verknüpften Bildern in platzierten Illustrator-Dateien seit Update 30.2.1

    Seit dem Update von Adobe Illustrator auf Version 30.2.1 tritt ein Problem im Umgang mit platzierten Verknüpfungen auf, das zuvor nicht vorhanden war.

    Beschreibung des Problems:

    Wenn in einer Illustrator-Datei ein Bild platziert und als Verknüpfung (nicht eingebettet) eingefügt wird und diese Illustrator-Datei anschließend wiederum in eine zweite Illustrator-Datei platziert oder eingebettet wird, erscheint das verknüpfte Bild aus der ersten Datei in der zweiten Datei nicht mehr.

    Das Bildfeld bleibt leer, obwohl die Verknüpfung korrekt vorhanden ist.

    Erwartetes Verhalten (wie in früheren Versionen):
    In vorherigen Illustrator-Versionen wurden verknüpfte Bilder innerhalb einer platzierten .ai-Datei korrekt angezeigt, auch wenn diese Datei in…

    2 votes

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    Request to Contact Support  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. PDF with negative values for BleedBox, MediaBox shows incorrectly

    A PDF with negative values for the lower left corner of BleedBox, MediaBox and a TrimBox that has its lower left corner at (0,0) shows differently in Illustrator and Acrobat. Acrobat (and other PDF viewers) show the contents as expected, in Illustrator the content seems shifted.

    The attached example PDF has three different pages, the first two pages look as expected, the last page (with the negative values) does not look the same in Illustrator and Acrobat.

    For a more in-depth discussion, see https://github.com/Kozea/WeasyPrint/issues/2685

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Dataset names with decimal values are truncated during Batch Export

    When exporting multiple Data Sets via Actions (PDF/EPS/SVG/JPG/PNG format), if the Data Set name contains a decimal value (for example: “Cumin Seeds 1.6 KG”), the exported file name does not retain the full value.
    Instead, the file name is truncated and exported as “Cumin Seeds 1.pdf” rather than “Cumin Seeds 1.6 KG.pdf”.

    It appears that Illustrator interprets the period (.) in the dataset name as part of a file extension separator, which results in the decimal value being removed during export.

    This creates workflow issues, especially in packaging and SKU-based production environments where decimal weights such as 1.6 KG, 2.5…

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Export for Screens scale dropdown doesn't work

    In the Export for Screens dialogue, the dropdown does not change the scale entered in the box. For example: box says 0.25x. I choose 1x in the dropdown, 1x is checked in the dropdown, but the box still says 0.25x and the export will be 0.25x.

    Typing the scale in the box works.

    Version 30.1

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Saving in older illustrator format scales 10 times down

    When saving a file in an older illustrator format, now the file appears 10 times smaller. As a signmaker working with sign software that doesn't accept newer ai or eps files this is VERY MUCH unwanted. I can scale it back to 100% in my sign making software but only manual. Not by alttering the comma in the scaling. This isn't accuracy I often need. Please undo this downscaling. Me, and a lot of colleagues, work for decades this way.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Updating the Share for Review link uses the previously saved version

    When attempting to update the Share for Review link of a file, Illustrator updates the review link with a previously saved file instead of the most recent version of the current file being worked on.

    Steps to Reproduce:
    1. Open File A in Adobe Illustrator.
    2. Save File A and create a Share for Review link.
    3. Open File B (or another Illustrator file).
    4. Make changes to File B and save it.
    5. Click Share for Review and choose Update Link.

    Expected Result:
    The Share for Review link should update the review link for File B.

    Actual Result:
    The…

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Can't save as SVG

    Illustrator 30.1 no longer seems to be able to save as SVG, regardless of the options selected, including settings from previous versions.

    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. DXF export produces silently incorrect geometry for fabrication workflows

    I initially submitted this as a feature request.
    After further discussion and testing, I’ve come to the conclusion that this is better classified as a bug: the export completes successfully, but silently produces geometrically incorrect data for precision workflows.

    Illustrator offers DXF export as a supported output format. However, when exporting geometry that is visually exact (e.g. circles, constant-radius constructions, rounded slots), the resulting DXF contains only Bézier-approximated splines or segmented polylines, without warning.

    This results in silent degradation of geometric accuracy:
    • Visually exact geometry in Illustrator
    • Numerically incorrect geometry in DXF
    • Errors only become apparent downstream…

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  19. SVG import bug: cannot import images via SVGs exported from Figma

    Here's an example SVG with four images (all referencing the same image -- this is a simple checkerboard raster (I tried using a more visual example, but the base64-encoded strings for photos seem to be too big for UserVoice)).

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  20. SVG import bug: pattern alignment bugs

    The following represent three patterns with different alignments (see screenshots for expected vs how Illustrator imports them) (note: these are exported from Figma, and as exported they are also running into https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50819006-svg-import-bug-svg-parser-is-incorrectly-depend , so the actual results shown here in the screenshot are after manually reordering the rect to be below defs)

    <svg width="80" height="81" viewBox="0 0 80 81" fill="none" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<rect x="0.5" y="0.5" width="78.9817" height="79.3527" fill="url(#pattern0_39_81)" stroke="black"/>
<defs>
<pattern id="pattern0_39_81" patternUnits="userSpaceOnUse" patternTransform="matrix(26.7247 0 0 26.7247 0.5 0.5)" preserveAspectRatio="none" viewBox="0 0 30.369 30.369" width="1" height="1">
<g id="pattern0_39_81_inner">
<circle cx="10.123" cy="10.123" r="10.123" fill="url(#paint0_linear_39_81)"/>
</g>
</pattern><linearGradient id="paint0_linear_39_81" x1="10.123" y1="0" x2="10.123"
    …
    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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Illustrator (Desktop) Bugs

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