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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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1154 results found

  1. Illustrator can not save

    I run Illustrator 26.1 on a 2019 MacBook Pro with macOS 12.3.
    Illustrator can not save any new files!!? The saving window appears but the Save button is inactive and nothing in the left menu works. I can save to Cloud but not locally. Basically the whole Save-window is inactive. The only way to close the window is through shortcut CMD + "."
    It "feels" like I don't have access to my Mac?
    I can save existing documents (but not Save As).
    I have tried to reinstall Illustrator and reset settings (CTRL, OPT, COMM at startup) but nothing helps.
    Please…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  2. Illustrator tried, but could not save the file .

    I couldn't save any of my workfiles, Is there any way to rectify this

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Unable to create "New Folder" when saving file on Windows 11 Pro PC!

    When working on a job, I get to the point of wanting to create a New Folder to save in. However when the File Directory comes up in Illustrator, I click the New Folder button and nothing happens! Its as if it is not active at all.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Blurry PNG Export

    I've used Adobe Illustrator for the best part of 7 years, and not once have any of my exports (PNG, TIFF, SVG) have been blurry until today.

    I have tried everything, read every forum, watched videos, updated, reinstalled... the list goes on... but still all my exports for my art, design and graphics all come out blurry!!!!!!!

    I don't know what has changed since the latest update or whatever it may be. It is frustrating to have all that work and not be able to have a crisp export.

    When zooming in my PNG exports they were crisp and would…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Changing the color of a shape doesn't record as a change to be saved

    This bug happens when I open an AI document, select a shape and change it's color using the "Color" panel. After doing this, the "Save" option in the "File" menu is grey, meaning that's no change to be saved, which is not correct. This is a problem because multiple times I needed to open a documento just to change a color and when I hit "Ctrl + S" that change doesn't get saved.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Illustrator v26.1 - save file after assigned color profile does not work

    Illustrator v26.1
    Windows 10 Enterprise

    When opening an illustrator file created under a previous version of illustrator that was saved and/or created without a color profile assigned (not color managed), with color settings set to inform/warn the user of the missing profile, assigning the profile at file open when the prompt is displayed or clicking OK with "leave as is (don't color manage)" selected and then selecting edit > assign profile and assigning a color profile...

    then saving the document with ctrl+s or File > save does not save the file with the assigned color profile. Opening the file again…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Missing Glyphs on PDF export in Illustrator v26.1

    When exporting a document using Lora font (https://fonts.google.com/specimen/Lora), the colon character changes to a strange symbol.

    It's the same issue that was happening in Indesign (and was fixed on February)
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44385984-missing-glyphs-on-pdf-export-in-indesign-v17-0

    Info:
    Windows 10 Pro 21H2 (latest updates until yesterday)
    Illustrator v26.1 (64bit)

    A friend in MacOs tested exact the same file (latest OS and AI) and no problem on exportation.

    I think it's affecting only windows users!
    Sorry my bad english.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Illustrator 26.1 not saving changes to files. Serious bug.

    Mac OS Monterey, 2020 Macbook Pro. My files are saved to a local Dropbox folder, which has never been an issue in the past. I made changes to a file, changing strokes with manually added arrowheads to strokes with arrowheads. I saved the file and closed it. When I reopened the file, no changes had been saved. I recreated the changes, and did a save as with a new file name, and the changes were saved. I went back and tried adding the changes to the original file, and it confirmed that AI 26.1 is not saving changes to files.…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Cannot open AI or EPS files just exported from AI

    I'm trying to export some vector files from AI, which I've done countless times before and had no problems...

    Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.

    I'm stumped and don't know what I can do next.

    1 vote
    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Can't save the ai file

    Can' t save the ai file. Did anyone know how to solve the problem?

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. Not Saving work, freezing and deleting progress

    I am taking a class and saved my project to the cloud to work on in the next class. The following day, I opened my file, and it froze. I had to close Illustrator and reopen it. When I did, my file was no longer in my cloud, or saved anywhere else. It literally deleted my file and I have to redo my project before I can attend my next class. Thankfully the class is recorded so I can take it at a later time. I hope this does not happen again. I know this has been happening to others…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. The new version feb 2022 doesn't recognize my network devices in order to save document on the network

    The new version feb 2022 doesn't recognize my network devices in order to save document on the network, I must save them to desktop and then manually drag into the network device, it never happen before, but last 2 upgrades are failing..
    Also when I save a copy or new document in the older version instantly redirect to the field 'name' so I can named the new file, new version you must use the mouse to locate the name field and then input the names, it also happen in the last 2 versions....

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. SVG fail

    I'm trying to open the attached SVG, from a W3C specification. The image renders correctly in all browsers, but completely fails to import in Illustrator (Photoshop failed too).

    The upload refused to allow SVG, so I tried to add it here, in pure text.

    That failed. For unknown reason "Sorry, we couldn't submit your request." So I'll try uploading it as a text file.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  14. Undo after unlocking a layer makes the saved file marked as unsaved

    If you open a file and make a change, the file name shows an asterisk in the document’s tab to indicate this. If you then immediately Undo the change, the asterisk disappears — makes sense, the file is back to its original state.

    But this doesn't work if you lock or unlock a layer and then Undo! The asterisk remains in place.

    Thanks to John Goodman for reporting this.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. File not located.

    Hello, i was doing work for my school and just as i had finished i saved the 2 pieces of work (2 seperate drawings) and about a couple hours later my free trial expires, so i cant access any of the files or anything. BUT thats not really the problem. I buy it for $30 just so i can get the files back and it keeps saying, file not located, or this file does not exist in this places anymore. so basically i lost my work i dont know how to get it back.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  16. Export to EMF

    I create new file in illustrator
    Add Text area and export as emf (or wmf)
    After then open in illustrator my emf file. Text is destroyed

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Exporting file with white text saves as black (bug)

    Saving/exporting file with white text converts it to black text.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. Can't Save As or Export

    https://community.adobe.com/t5/illustrator-discussions/unable-to-save-or-export-files-from-illustrator-2022-26-0-on-macos-monterey/m-p/12485162

    Experiencing these exact issues reported by other users.

    Tried Uninstalling/Re-Installing
    Granting Full Disk Access
    Uninstalling/Installing Older Version (25.4.2)
    All the different combinations of shutting down and restarting
    Reset SMC

    Nothing is working.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. Error Illustrator 2022 is only saving to the desktop, in other error folders.

    Error Illustrator 2022 is only saving to the desktop, in other error folders.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Zeichenfläche Name

    Wird der Name einer Zeichenfläche geändert, wird dieser Name beim nächsten Exportieren als (PNG) nicht als Dateiname übernommen. Erst wenn das Zeichenflächen-Namensfeld erneut aktiviert (geändert) wird, wird die Datei (Zeichenfläche) beim nächsten Export korrekt benannt.

    MacOS Catalina 10.15.7
    Illustrator 25.4.1

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
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