Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1143 results found
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Bug in pasting of metafile data from clipboard
Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
Running Windows 10 pro 1903 (18362.239)
The effect of the bug is demonstrated in the attached Word file.1 vote -
Illustrator is Saving files as a PDF by default.
Illustrator has been saving some of my large files as PDFs rather than Illustrator files (when I am just pressing Cmd+S) and the file is definitely not a PDF to begin with. This is frustrating because anything outside of the artboard is no longer in the file, the file must be opened as individual artworks, and all of the text is saved as individual letters in cases where text is typed along a path, or it's saved as individual words.
1 vote -
Save Default Folder not adjustable
Im missing a save settings option to set a default saving folder. if anybody had the same problem and was able to find a way-text me!
1 vote -
"Recent files" shows the thumbnail of a password protected PDF file.
I expect to not see the thumbnail of a password protected file. Maybe just have a lock image like in the OS?
Mac 10.13.6, AI 22.0.1
1 vote -
File Names Fail To Save with Fullstops
If a file name, entered in the New Document modal, has fullstops in the name in the beginning of the string, for example, a date " 19.07.11 Web Banner.ai " the user will find, when they go to save the file that the filename will not be saved as it was entered.
No characters after the 2nd full stop will be shown, forcing the user to type out the entire string again.
1 vote -
Error reading SVG 1.2 files
SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.
If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.
I'm including a sample file. Open it in Illustrator and Chrome to compare.
1 vote -
Importing a page from a multi-page PDF replaces the already imported one
Hi!
Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.
Please provide a solution...
thanks,
best regards,
Roger
1 vote -
Save for web values bug
This is a bug, not an idea. This affects Photoshop, too.
In the Save for Web dialog, when punching in new values, those values do not commit unless you manually select something else before hitting Save.
For example, if I punch in a different value under Image Size > Percent, I cannot just hit Enter or Tab then Enter and have it save at the percentage specified.
1 vote -
duplicated drawings when saving or exporting
On AI CC 2019, when I save file for laser cutting machine compatibility, i.e. as a previous version or PDF format, it appears that my drawing is duplicated on itself (as if I did copy then paste in front). That never happened with AI CC 2018.
Any idea?
Thx!1 vote -
1 vote
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Data Recovery
There's a weird glitch happening where it's like 'recovering data' ONLY once I start typing - and it keeps inserting an image I have previously deleted.
It's also giving me warnings when I open the document about it - I've tried 'ignore' I've tried to replace the file. Nothing makes a difference, it keeps randomly inserting the image again when I type.
I tried setting it aside, thinking it would only do it once... no, it will keep inserting more and more if I keep typing.
1 vote -
Unable to set maximum number of files to be opened
Upon opening program, error displays "Unable to set maximum number of files to be opened." I did research suggesting to open terminal and typing "$ ulimit" but I get "unlimited" as the output. The forum then suggested to report this bug here.
System: Mac Pro Late 2013
OS: Mac OS Mojave (10.14.4)
Product: Adobe Illustrator CS6, part of the Design Web Premium Suite1 voteI believe this is not an issue for the latest versions of Illustrator CC.
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File that exports in CS6 does not in CC
Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."
The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).
Computer has 32GB RAM of which approximately 12GB are free at the time of the error.
Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.
Process on CC:
1 - Boot computer
2 - Log…1 vote -
Text file saved from Document Info palette is not supporting file names in Japanese
Environment: Windows 10 2018 (originally in Japanese but using English language pack)
So I'm using CC 2019 in English and when Illustrator saves the Document Info, all files that have names in Japanese will not show up properly in the text.
I suggest support for Unicode or other more capable standard.1 vote -
Illustrator files hides from Finders "Smart folder" search
I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…
1 vote -
Running Action to Save As EPS with only Artboard 1 results in AI file
I'm trying to run an action that Saves an AI file as an EPS using the only artboard, using the Illustrator 10 EPS option, with transparency. When I create the action, it works and I get a single good result. When I run the action, it does not work. It saves an AI file, not an EPS file.
This has been reported to Adobe Engineering
1 vote -
export directory
"Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.
1 vote -
Saving as PDF with no editing capabilities should not allow you to edit
Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
So you could…1 vote -
Save error with embedded PDF (Unknown error occurred)
Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.
PS: Why can't I copy content from file info in file Properties? That is just dumb!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 2019 taking too long to save in Windows 1809
Illustrator 2019 started taking at least 20x longer to save in Windows 1809.
This makes it effectively unusable as I can't suddenly up my hourly rate by 1000%
1 vote
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