Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
156 results found
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Adobe Stock library window is crashing when trying to group elements together
Adobe Stock library window is crashing when trying to group elements together. I have experienced this on many occasions and on different computers and was hoping this would be solved in the latest release.
I'm working in OSX Mojave and work on different Macs.1 vote -
CC library window blanks out after trying to edit files.
Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.
Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Text Styles from library not applying to new text in Document
When I try to apply text and paragraph styles from CC Library to new text it doesn't work. The text doesn't change.
I have tried selecting the text with subselect tool, the text tool, double clicking the style in the library, right clicking the style in the library to apply to new text. It doesn't work, it used to.
I have CC version 2019
1 vote -
Cannot scale item directly after placing...
When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.
1 vote -
Creative Cloud Libraries can't add multiple swatches
I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.
1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
AI 23.0 (latest update) resolved the issue, therefore closing the thread.
Thanks,
Raghuveer Singh -
Libraries drop down doesn't allow me to select other libraries
I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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After lanching ilustrator the start menu is blank without the crative cload appearing
This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.
1 votePlease go to Preferences > General… and check "Use Legacy "File New " Interface"
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Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app
Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).
Running:
- Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
- Windows 10 Ver. 1803 (Latest)
- Creative Cloud Ver. 4.6.0.384 (Latest)
I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.1 vote -
Windows 10: Libraries panel - item naming bug
On Windows, Ctrl + Left/Right Arrow allows you to navigate text by jumping between words. If you use Ctrl + Shift + Left/Right Arrow, it will also select as you jump between words.
The bug: In Illustrator, when typing a name for an item in the Libraries panel, if you try to use either of these shortcuts, it will also move the selected graphic on the artboard.
Solution: stop sending any keyboard input to the main Illustrator window when typing a name in the Libraries panel.
1 voteSorry we could not understand the issue. We do not support shifting between words using shortcuts but it should not be placing art on your file if you are in rename mode on the library panel
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Editing size of library element is broken: modifying canevas size in CC library object changes the object's scale in existing documents
To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.
Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If…
1 vote -
text libraries
Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Switching between color libraries
When I am trying to switch between my different color libraries, it will not allow me to switch.
I click and drag down to the library I want to switch to and nothing happens.
1 vote -
1 vote
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CC Libraries will not work
I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.
1 voteI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Library panel button "Add Content" Disabled
When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.
Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.
Illustrator version is 24.1 running on macOS Mojave 10.14.6
0 votes -
Creative Cloud Libraries
- System Windows 7 PC. (newest Updates)
- Adobe Illustrator CC 2017 (newest Update)
- Open CC Libraries. (Window Menu or Icon)
- Open CC Libraries without any issues.
- The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.
- I uploaded a screenshot what happen when i click on the CC Libraries Icon.
0 votes
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