Skip to content

Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

692 results found

  1. Illustrator is freezing

    It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
    I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
    Really need this to be resolved as I use illustrator everyday for work and can't save any of…

    2 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  2. Slow performance / undesirable switch to CPU preview

    Operating system: macOS Catalina 10.15.7
    Illustrator: 26.5

    When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.

    After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)

    2 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  3. Custom guides make Illustrator unusable when viewed as dots

    I've made guides out of a large number of lines (forming an iso grid). This works fine as long as I am viewing the guides as lines, but when changing the view to Dots in settings, Illustrator get so slow that I can't even move around in the document. I am using Windows 10 version 26.1. I also have v25.4.1 installed and it is the same thing there.

    Maybe it would be less performance demanding if we could set transparancy on guides instead of using dots?

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  4. Copying and Constraining using keyboard shortcuts (Opt/Shift) is causing error sound

    This version of Illustrator (26.1) on MacOS Monterey 12.3 is sporadically having problems with taking an object and using keyboard shortcuts to copy/constrain (option/shift). At seemingly random times when trying to copy an object with option held down or option/shift held down and dragging the object with the mouse, I am getting the error noise and then a rejection of what I was trying to do. It happens frequently throughout my workflow, but I'm not sure exactly what is triggering it. Sometimes I get the error noise when simply dragging an object around the artboard, but again seems totally random.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  5. Illustrator not effectively handling Windows Desktop Magnification

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels…

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  6. Very Slow

    I just updated my MacBook Pro (16 inch, 2019) to OS Monterey 12.2.1 and my Illustrator is CS 26.0.3. It is very difficult to use my files from last week. The cursor sits there spinning the beach ball, I'm seeing artifacts and artwork disappears, I can't even drag a simple pattern tile across my page. I use slightly complex artwork year in and year out as a product designer. But with the most current Mac update, something went wrong. I've rebooted, cleared my cookies, all the usual things. Please help!

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  7. animated zoom malfunctions after placing images in illustrator

    When I place files from photoshop into illustrator, the animated zoom malfunctions. It's still turned on in the preferences, but it just doesn't work. This has been a problem for several months. It doesn't have to be a .psd file, it seems to be any format (admittedly, I haven't tried every possibility). Running os 11.6 & & Illustrator 26.0–however, this started showing up in previous versions.

    Yet another of hundreds of bugs that now plague this once great program. I'm tired of constantly using workarounds (that impede and drastically slow my workflow) to utilize illustrator. Not like it'll ever get…

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  8. Illustrator Key Commands Not Working 2021

    2 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  9. Illustrator cloud documents gone - return on uninstall and reinstall, but gone again

    Every time Illustrator starts up it says "cloud documents gone"
    Have to uninstall and reinstall to get them to show...
    but cloud document are gone again after next boot
    The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  10. "Not Responding" every 30 seconds

    1. Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
    2. Adobe Illustrator Desktop v25.3.1
    3. Open Illustrator
    4. Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds

    I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.

    2 votes
    2 comments  ·  Performance  ·  Admin →
    How important is this to you?

  11. Latest Illustrator Update Unresponsive July 2021

    Can't select objects, access library (unresponsive), extremely slow, has obscured text when re-opening files. Can't save png or saves and then distorts the PPI. Won't toggle between tools.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  12. Not enough memory

    Working on MacOS Catalina 10.15.7 with Illustrator 25.3.1
    I have a simple shape like half of a circle which has a standard color filling plus a "inner Glow" effect. When I want to transform the object like scaling, it tells me there is not enough memory. When I hide the effect and redo the steps it will let me transform the object. Thanks for taking care.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  13. Cant "save as"

    I cant "Save as" in illustrator. I have to save a copy

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  14. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded…

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  15. 25.1 Constant Crashing

    Since updating to 25.1 I am experiencing constant crashes on even basic vector logo ai files. Never happened before this update, I am on an Asus Rog Strix with a 1650 GTX. Windows 10.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  16. Illustrator shutting down randomly without saving

    I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...

    I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?

    If this keeps happening I am afraid I won't be able to use Adobe…

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  17. When I open illustrator, the program stalls and I am unable to select anything. I've tried uninstalling and reinstalling...no dice.

    2 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  18. alt + Scroll wheel doesn't always zoom

    When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  19. Illustrator crushes

    I am using Macbook Air M1, illustrator crashes and freezes very frequent. I have to force shut down my Macbook Air, but this doesn't fixed the problem that I am facing, freezes can up to at least 10minutes.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  20. New Windows 10 version v25.0.1 is crashing constantly--very unstable

    This new version for Windows 10 (v25.01) is crashing constantly. I have lost a lot of work and can't keep doing this.......... please fix.

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?
1 2 … 10 12 14 … 34 35
  • Don't see your idea?

Illustrator (Desktop) Bugs

Categories

Feedback and Knowledge Base

(thinking…)