Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
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2 votes
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Illustrator cloud documents gone - return on uninstall and reinstall, but gone again
Every time Illustrator starts up it says "cloud documents gone"
Have to uninstall and reinstall to get them to show...
but cloud document are gone again after next boot
The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.2 votes -
"Not Responding" every 30 seconds
- Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
- Adobe Illustrator Desktop v25.3.1
- Open Illustrator
- Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds
I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.
2 votes -
Latest Illustrator Update Unresponsive July 2021
Can't select objects, access library (unresponsive), extremely slow, has obscured text when re-opening files. Can't save png or saves and then distorts the PPI. Won't toggle between tools.
2 votes -
Cant "save as"
I cant "Save as" in illustrator. I have to save a copy
2 votes -
Embedded Bitmap .Tif Files slowing down performance
MacOS Big Sur 11.2
iMac Pro (2017)
Processor: 3 GHz 10-Core Intel Xeon W
Memory: 64GB
Graphics: Radeon Pro Vega 63 16 GB
Adobe Illustrator: V 25.2.1Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded…
2 votes -
25.1 Constant Crashing
Since updating to 25.1 I am experiencing constant crashes on even basic vector logo ai files. Never happened before this update, I am on an Asus Rog Strix with a 1650 GTX. Windows 10.
2 votes -
2 votes
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alt + Scroll wheel doesn't always zoom
When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.
2 votes -
Illustrator crushes
I am using Macbook Air M1, illustrator crashes and freezes very frequent. I have to force shut down my Macbook Air, but this doesn't fixed the problem that I am facing, freezes can up to at least 10minutes.
2 votes -
New Windows 10 version v25.0.1 is crashing constantly--very unstable
This new version for Windows 10 (v25.01) is crashing constantly. I have lost a lot of work and can't keep doing this.......... please fix.
2 votes -
alt + mouse
When holding down alt and moving the mouse, the cursor lags almost like it is being processed at 10 fps. I'm using all high-end components, so it's not an issue with processing power.
2 votes -
Add Clipboard Clear Data Tab
Hi, it is great that when closing the illustrator file I am able to clear my data, however, other than some tech hacks, I've found this is the only simple way to do so.
I've unfortunately been working on a crashing document for the majority of the day and can't clear my clipboard because ethe program crashes when I close it down. This is a 4 word phrase with a blended path, nothing else. When running AI, it takes up 97% of my memory.
It would be awesome if there was a simpler and manual way to clear my clipboard…
2 votes -
Pattern palette causes program crash
I have been experiencing a lot of problems with Illustrator since updating to Big Sur OS. At first it didn't even open. Now, the Pattern palette causes the program to crash every time I attempt to create a pattern. I have wasted a whole week and I cant seem to be able to get it to work correctly.
2 votes -
Illustrator 2021
I have a 2015 macbook pro Catalina OS ver 10.15.7, 8 Gb 1867 MHz DDR3 with over 100 Gb free and an intel iris Graphics 6100 1536 graphics card
This computer was powerful enough to run the previous version of illustrator. However, with the new version (2021) there has been a significant slowdown to the point where even copy pasting a simple design takes a minute to do. It is slow and the lag is insufferable. Is there anyway down grading can become available or an option? Or is there something I can do to improve the performance of illustrator…2 votes -
After about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.
Beyond just a bug, can not use software at all. Illustrator 25.0.1 2021 update after about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.
Dell System
Windows 10
Illustrator 25.0.1 (64 bit)Removed all Plug-Ins - Still happens
Uninstall then installed - Still happens with out the plug-Ins2 votes -
MacOX Big Sur Laggy
I've noticed two issues with Illustrator 2021 running on macOS Big Sur.
The performance is laggy when I try to move an image around. I hold the image and drag it. The image stops moving, then skips.
Second, when I option hold an image to duplicate it, it sometimes doesn't work and drags the original image instead. I've noticed that I cannot drag the duplicate a certain distance from the original image.
2 votes -
Buggy
Very frustrating. Just simple task like tracing sketches with the pen tool, panning with the spacebar or swiping from layer to layers causes the program to freeze. I see the pinwheel more then I see the mouse.
2 votes -
The new version is terribly slow
The new ver is very slow. Its taking too long to move objects in a fie, which is pretty heavy 200MB
2 votes -
Illustrator 25.0 slow and laggy
Since upgrade things very slow. Also cannot move objects in small, precise moves.
2 votes
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