Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
939 results found
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4K Display Proportion or scaling distortion
I'm having the following problem which has been noted as a bug by Adobe support:
When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the…
1 vote -
Top Ruler Overlaps with top bar
The units on the top ruler overlaps with the top bar. The values are cut off.
1 vote -
Numeric Entry into Control bar measurements sometimes trigger move dialogue instead of behaving correctly
macOS Mojave 10.14.4
Illustrator 23.0.4 and also previous versions
On the control bar I type a numeric entry in the object's width field, expecting to enter the width in the field on hitting enter.
Instead the Move dialogue opens on hitting enter. (this result also intermittently happens with other numeric fields in the control bar).
1 vote -
Panels float on top until I click them
Sometimes all panels get "always on top'' state. To change this, you need to mouse click each panel.
1 vote -
Buggy lines from tool windows
When I expand some tool windows to the work area the drop shadow from the window remains when the window is closed. This shadow is persistent when I close Illustrator and it is seen over all programs and desktop. It even persists when I restart explorer.
The only pattern I seem to find is that it only appears with the toolwindows popping up from the "More options" buttons.
Is it possible this is problem with Illustrator itself of should I search elsewhere for a solution? I have never had this problem before with any other software after year and years…
1 vote -
Application Frame menu please for Windows Illustratör-Indesign-Photoshop!
Illustrator, InDesign Application Frame menu please.
Illustrator, InDesign, MacOS operating system in Photoshop has Application Frame menu.
1 vote -
tools & palette windows keep blipping in and out
Every other click, all of my palettes that I have open will blip off, then I have to click somewhere on the document to get them to blip back up again. Every. Other. Click! How can anyone draw with this going on?
Coworkers and I all working on same IMacs with most recent OS Mojave and just updated to 23.0.4 this morning and its still happening. Please fix it.
Far and away, I have been using Illustrator since 2.0, seriously, and it just gets less and less reliable with every update. Very disappointing.
1 vote -
Color slider don’t work with touchbar
Colors behavior on touchbar mac powerbook pro doesn’t work.
I change the color sliders, but don’t get any color.1 vote -
Settings in French / préférences en français
Ai 23.0.3
Win 7 Pro x64
Xeon E5-1650 v3 / 80 Go RAM / SSD 256 Go 850 ProTRANSLATION
We can't read 2 settings completely, too many characters.
1 option is too short: Rayons d'arrondis, for this one, the tooltip is helpful. Previous version of Ai use: Mettre à l'échelle les ... and it was better for to understand.1 vote -
Character panel issue
I can not open the character panel. It flashes briefly a couple seconds after clicking on it, but then disappears. I'm running version 23.0.3 on Windows 10
1 vote -
Illustrator opens with all settings lost and menu area unable to grab
OS: Windows 10 Home. Version 1809. Adobe Illustrator 2019 23.0.3 (and earlier versions)
I use Illustrator daily. Approximately every 2 months it launches with a corruption. All of my settings are lost and the menu bar has a strange gradient and is unusable. The only solution I have found is to reinstall and set up from scratch, which is time consuming.
1 vote -
Please stop messing up the "Align to Artboard" option. Can't you just put up a sign somewhere to remind everyone to stop adding this bug bac
Please stop messing up the "Align to Artboard" option. Can't you just put up a sign somewhere to remind everyone to stop adding this bug back.
1 vote -
Panels repositioning themselves
Mac OS 10.12.6, Illustrator CC 2019 23.0.2
The colour panel repositions itself from my secondary monitor to my main screen whenever I click on whichever icon (fill or stroke) is in the background to activate it - meaning if I want the fill icon at the front, I click it, then the panel jumps.
This happens every time when swapping from fill to stroke or vice versa.
Please fix this so the panel stays where I've put it!
1 vote -
Screen Mode/Application positioning bug
On Windows 10. Toggling the screen mode does produces UI rendering bugs. But also I am entirely unable to get back to a windowed view, or move the window by any means (either dragging or the menu option behind the logo)
1 vote -
Your popup suggestion about gradients removes pen/touch input on Wacom Mobility Pro
When using a gradient mesh, a popup suggestion to check out new gradient tool features removes all but keyboard input. Until I can dismiss the popup, I can only use the keyboard, even outside the Illustrator application. Since the popup doesn't dismiss with keyboard input(at least that I've figured out), my only recourse is to save the file, close out of AI and shut down/restart the computer. Working on a Wacom MobileStudio Pro, Win 10, all drivers up to date, Illustrator is up to date.
1 vote -
Chashing
My 2019 illustrator crashes all the time. I can't do any work.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User Interface zoomed in
The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.
1 voteIllustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.
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Variables panel not redrawing
The variables panel does not seem to get redrawn as often as it should.
I am using the latest (early 2019) version of AI.
Create a new document.
Go to/open Variables panel
Panel corner menu->Create Variable.
Dialog opens: Enter name and choose type.
Close dialog.
New variable does not appear in list. (Yet)
Close and reopen Variables panel (or switch panel tab away and back)
Variable previously created is now visible.
Similarly, binding variables to objects is not updated in the panel without the close/reopen or tab switch trick forcing the panel to redraw.
1 vote -
Mysterious Panel on Startup
Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
On startup I expect to have the last used workspace but I get this seemingly empty UI panel.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Control and Toolbar
Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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