351 results found

1. Empty artboard name which changes itself when artboard is resized

   I have a simple template for business card, made long ago, with a single artboard inside.
   Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
   Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
   If I undo this and make change again, it got 'Artboard 3' and so on.
   I expect this artboard to have a default 'Artboard 1' name and not changing it after resizing. AI21 does it all right.

   I have a simple template for business card, made long ago, with a single artboard inside.
   Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
   Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
   If I undo this and make change again, it got 'Artboard 3' and so on.
   I expect this artboard… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Incorrect file sizes

   Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Can't create new artwork

   new button and menu item just start dialog box so can't create any new artwork from scatch

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4. cannot create new file

   Cannot create a new document. None of the following options work: the blue "New file" button, Menu > New and Ctrl+N.
   I have restarted the computer and the problem persists.
   
   I'm running Illustrator v 30.4

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5. Artboard Names Not Showing

   A bulk of the artboards are showing the names, but several only show the number. Upon double clicking the artboard title, it appears only 1 character is visible at a time, but the artboard is indeed properly titled.

   Illustrator CC 30.3 on AppleM2 Pro Mac Mini.

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6. Artboard renaming doesn't work

   When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
   (The webform for submitting ideas doesn't let me upload .ai or .svg files.)

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   Request to Contact Support  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

   Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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   Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

   The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

   Steps to reproduce:

   On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

   Create a new document with a large artboard (52x300).

   Add some content.

   Save the file as a native .ai file (Illustrator 2026 default format).

   Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

   Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

   For comparison:

   From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

   Open the PDF in Onyx or Acrobat and check the size.

   Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

   Expected result:

   The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

   The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

   Actual result:

   Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

   The same artwork:

   Opens at the correct scale as a PDF exported from Illustrator 2026.

   Opens at the correct scale when saved as .ai from Illustrator 2025.

   So the incorrect scaling appears specific to 2026 .ai files + large artboards.

   Scope / notes:

   Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

   Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

   The common factor is Illustrator 30.0 (2026) + large artboard .ai.

   PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

   I would upload example files, but .ai files are apparently an invalid file type to upload here.

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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   Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

9. Ai crashed and the recovered file is missing changes made in last 2 hours

   Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!

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10. There is an error when saving a template in the templates folder

    There is an error when saving a template in the templates folder

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11. The program is crashing frequently

    The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.

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12. Restore Highlighted Ruler Markers when moving objects

    This is a feature that was there before the last major updates. To explain, previously when you say, make a duplicate of one object and drag it across the artboard, you would see the little marker move across the ruler while holding the object. Since it is now gone, there is heavy guesswork going on when I'm trying to move close to a specific distance. This request is in regard to this tool only. I know all about distributing objects, etc. I'm just looking to restore this little feature that dropped from this tool.

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.

    After updating Adobe Illustrator, I have encountered a serious issue when working with PDF files that contain multiple artboards. When opening such files, I receive the following error message:

    File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.

    If I choose to import, only one artboard remains in the opened file, and all other artboards disappear. This happens with all files saved with multiple artboards, resulting in significant data loss.

    Please assist in resolving this issue, as it greatly impacts my work and causes loss of important data.

    Thank you for your attention. I look forward to your response.

    After updating Adobe Illustrator, I have encountered a serious issue when working with PDF files that contain multiple artboards. When opening such files, I receive the following error message:

    File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.

    If I choose to import, only one artboard remains in the opened file, and all other artboards disappear. This happens with all files saved with multiple artboards, resulting in significant data loss.

    Please assist in resolving this issue, as it greatly impacts my work and causes loss of important… more

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Illustrator freeze after navigating through opened files

    When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. New file window always in fullscreen instead of previous window size

    In the past, Illustrator opened a new file to the size and position of the previous window. Now it ALWAYS goes to full screen, and I then ALWAYS have to size it back down to how I want it. this is a new and unwanted behavior, so please fix it. Thanks.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta

    Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta. No vídeo demostro o bug, em momento algum removi o dedo do trackpad ou parei de pressioná-lo. Isso atrapalha muito a organização das minhas pranchetas no arquivo

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Artboard Tool doesn’t create artboards based on a clicked object with an expected precision

    When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?

18. Artboard size units not right

    Ai 29.4 / Sequoia 15.4

    Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
    Place in InDesign, and see how it is actually 5,94 x 6 cm.
    I think Illustrator messes with mm and cm.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Documents don't open

    If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. Can’t paste from Photoshop

    It works from Photoshop to Illustrator (I had to ensure both were Illustrator2025/Photoshop2025 were running)

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