Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
346 results found
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Artboard renaming doesn't work
When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
(The webform for submitting ideas doesn't let me upload .ai or .svg files.)1 vote -
Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.
Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.
1 vote -
Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only
This issue is affecting multiple users in our environment with the following setups:
Hardware: Apple Mac Studio (M1 and M2)
OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)
Adobe Illustrator (desktop): 30.0 (2026 release)
For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.
Basically:
When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it…
1 voteThis issue has been resolved and the fix is now available in our latest beta version, 30.2.12.
We kindly request you to update and share your feedback.
We sincerely apologize for any inconvenience caused.
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Ai crashed and the recovered file is missing changes made in last 2 hours
Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!
1 vote -
There is an error when saving a template in the templates folder
There is an error when saving a template in the templates folder
1 vote -
The program is crashing frequently
The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.
1 vote -
Restore Highlighted Ruler Markers when moving objects
This is a feature that was there before the last major updates. To explain, previously when you say, make a duplicate of one object and drag it across the artboard, you would see the little marker move across the ruler while holding the object. Since it is now gone, there is heavy guesswork going on when I'm trying to move close to a specific distance. This request is in regard to this tool only. I know all about distributing objects, etc. I'm just looking to restore this little feature that dropped from this tool.
1 vote -
File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.
After updating Adobe Illustrator, I have encountered a serious issue when working with PDF files that contain multiple artboards. When opening such files, I receive the following error message:
File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.
If I choose to import, only one artboard remains in the opened file, and all other artboards disappear. This happens with all files saved with multiple artboards, resulting in significant data loss.
Please assist in resolving this issue, as it greatly impacts my work and causes loss of important…
1 vote -
Illustrator freeze after navigating through opened files
When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...
1 vote -
New file window always in fullscreen instead of previous window size
In the past, Illustrator opened a new file to the size and position of the previous window. Now it ALWAYS goes to full screen, and I then ALWAYS have to size it back down to how I want it. this is a new and unwanted behavior, so please fix it. Thanks.
1 vote -
Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta
Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta. No vídeo demostro o bug, em momento algum removi o dedo do trackpad ou parei de pressioná-lo. Isso atrapalha muito a organização das minhas pranchetas no arquivo
1 vote -
Artboard Tool doesn’t create artboards based on a clicked object with an expected precision
When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.
1 vote'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?
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Artboard size units not right
Ai 29.4 / Sequoia 15.4
Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
Place in InDesign, and see how it is actually 5,94 x 6 cm.
I think Illustrator messes with mm and cm.1 vote -
Documents don't open
If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.
1 vote -
Can’t paste from Photoshop
It works from Photoshop to Illustrator (I had to ensure both were Illustrator2025/Photoshop2025 were running)
1 vote -
Paste in the same place is failing
El comando para pegar en el mismo lugar está fallando, los objetos copiados desde un lienzo y pegados a otro de igual tamaño se pegan en posiciones diferentes.
1 voteJoan, can you please share both the file and the demonstration video? Please make sure the it’s clearly seen which artboard is active when you copy and when you paste.
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Recent section in New Document dialog is empty with the newest update
Latest updates cause a problem when creating a New File. The history of past artboard sizes is being wiped out on startup leaving only preset formats to choose from. I do not use any of those, I often use a 50"x100" to design in and would just click on it when needed in the large pane. There is now not even an option to customize the new file unless you choose one of the useless presets and modify it, this slows down production and is annoying as ****. This appeared in the update yesterday and is still there today- I…
1 vote -
I saved my file. Next day I see, artboard 3 with all its contents have vanished!! I never deleted the page!
I saved my file. Next day I see, artboard 3 with all its contents have vanished!! I never deleted the page!
1 vote -
Locked guides not moving with the artboard with Move Locked and Hidden Artwork with Artboard enabled
Locked guides are not moving with the artboard, despite "Move Locked and Hidden Artwork with Artboard" being enabled in Preferences > Selection & Anchor Display.
1 vote -
Contextual Task Bar Preventing Artboard Creation
Normally when you click on an object you can create an artboard to fit to that graphic. However, when the Contextual Task Bar is open it bugs out and doesn't allow this.
1 vote
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