358 results found

1. NO MORE GUIDE CENTREPOINTS IN ILLUSTRATOR 19. THIS HAS TO BE A BUG, BECAUSE IT'S AN ESSENTIAL FEATURE...
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2. Currently selected artboard not automatically highlighted as per normal

   Running Mac 10.13.6 and AI 22.1

   In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

   In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6 times in the last few days but I don't know how to always reproduce it.

   Running Mac 10.13.6 and AI 22.1

   In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

   In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6… more

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please confirm if this bug does not longer happens in the latest versions of Illustrator.

3. Artboard size doesn’t match the rectangle size

   Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.

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4. Illustrator Saving Error with 2 art boards

   We were building a billboard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file. Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Illustrator | Free Template Download Error

   1-Adobe Illustrator CC 2018
   2-Trying to download free template from print tab
   3-I expected the template to download like all the other templates I have downloaded
   4-I got an error message
   5-This is a screenshot of my error message

   Thank you.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Artboard Custom Resize Bug

   Illustrator V22.0.1
   2 problems

   1. When manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.

   2. Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.

   No specific files, this happens in general.

   Many thanks,

   Meg

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7. Zero X and Y coordinates don’t match the artboard

   when making a file exact art size. Trying to snap to my
   X=0
   Y=0

   the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Empty artboard name which changes itself when artboard is resized

   I have a simple template for business card, made long ago, with a single artboard inside.
   Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
   Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
   If I undo this and make change again, it got 'Artboard 3' and so on.
   I expect this artboard to have a default 'Artboard 1' name and not changing it after resizing. AI21 does it all right.

   I have a simple template for business card, made long ago, with a single artboard inside.
   Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
   Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
   If I undo this and make change again, it got 'Artboard 3' and so on.
   I expect this artboard… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Incorrect file sizes

   Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.

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10. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

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11. リンク切れしたEPSを「ファイルを開く際に置き換え」すると、保存後の再オープンで画像が一枚画像化される

    発生環境
    OS：macOS
    Illustrator：30.6
    ファイル形式：AI
    リンク画像：EPS
    症状
    Illustratorファイルを開く際、リンクしていたEPS画像が見つからない場合に表示される「リンクされたファイルが見つかりません」等のダイアログで、「置き換え」から別のEPS画像を指定すると、その場では正常に編集できます。
    そのままAIファイルを保存してIllustratorを終了し、同じファイルを再度開くと、画像が正常なリンク画像として扱われず、ファイル全体が一枚の画像のような状態になってしまいます。
    最初に開いたときは、Illustratorの通常の編集機能が使用でき、保存も正常に完了するため、保存直後には異常が分かりません。再度ファイルを開いたときに初めて問題が確認できます。
    再現手順
    AIファイルにEPS画像をリンク配置する。
    AIファイルを保存する。
    リンクしているEPSファイルを移動または名前変更し、リンク切れの状態にする。
    IllustratorでAIファイルを開く。
    リンク切れのEPSについて表示される「置き換え」で、新しいEPS画像を指定する。
    Illustrator上では正常に表示され、通常どおり編集できることを確認する。
    AIファイルを保存する。
    Illustratorを終了する。
    同じAIファイルを再度開く。
    画像が一枚画像化されたような状態になり、正常なIllustratorデータとして扱えなくなる。
    正常に動作するケース
    以下の場合には、この問題は発生しません。
    Illustratorを開く際に「置き換え」を選択せず、「無視」してファイルを開く。
    ファイルを開いた後、リンクパネルからEPSを置き換える。
    元のEPSをそのままリンクした状態で保存・再オープンする。
    EPSを削除し、新しい画像を「新規配置」する。
    EPSをTIFFに変換してリンク配置する。
    PSD画像を、ファイルを開く際の「置き換え」で指定する。
    新規作成したAIファイルに画像・背景・文字を配置し、EPS 1個を開く際に置き換える。
    複数のEPSで再現
    特定のEPSファイルだけの問題ではありません。
    複数の異なるEPSファイルについて同じ操作を行うと、同様の問題が発生しました。
    また、複数の画像を配置したAIファイルでは、複数のEPSを開く際に「置き換え」で指定した場合にも問題が発生しました。
    一方で、新規作成した単純なAIファイルにEPSを1個だけ配置した場合には再現しないケースもありました。
    別のIllustrator環境でも再現
    この問題が使用しているMac固有の問題ではないことを確認するため、別の環境でも検証しました。
    別のユーザーの環境：
    Illustrator 30.2.1
    同じように、AIファイルを開く際にリンク切れしたEPSを「置き換え」で指定すると、保存時に
    「保存を試みましたが失敗しました」
    というエラーが表示され、保存できませんでした。
    さらに、別のEPSファイルでも同様の保存エラーが発生しました。
    また、以前使用していたIllustrator 2025でも、同様の操作で「保存を試みましたが失敗しました」というエラーが発生していました。
    重要な点
    以上の検証から、以下の可能性は低いと考えています。
    特定のEPSファイルの破損
    特定のAIファイルだけの破損
    古いバージョンで作成された台紙だけの問題
    使用しているMac固有の問題
    特に、異なるEPSファイル、異なるAIファイル、異なるIllustratorバージョン、別のMac環境でも同様の現象が確認されています。
    現時点では、
    「リンク切れしたEPSを、AIファイルを開く際のダイアログから『置き換え』で再リンクする処理」に関連したIllustratorの不具合
    ではないかと考えています。
    なお、ファイルを開いた後にリンクパネルから同じEPSを置き換える方法では正常に動作します。
    調査・修正をお願いいたします。

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12. Change to Global Rulers grayed out.

    For some reason 'Change to Global Rulers' is grayed out. Using that for years, for preparing art for Cinema4d, but in this version, suddenly I am not able to switch.

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    1 comment  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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13. Color management keeps getting activated when opening files with placed images

    When opening Illustrator file with placed file containing color profile Illustrator automatically actives custom color management profiles even if previously color management was deactivated.

    1. OS version: macOS 15.7.4, Illustrator version: 30.5.1

    2. Steps to reproduce:

    3. With no document open, set color management settings to "Emulate Illustrator 6.0" to deactivate color management.

    4. Create new document, add an image with an embedded color profile, save the file and close it.

    5. Expected behaviour:

    6. On reopening the document the existing color management setting is honored (stays set to "Emulate Illustrator 6.0"), and no query is made to provide color profile settings for the opened file.

    7. The actual result

    8. When reopening the file, Illustrators color management setting gets changed to a custom profile, and you are queried to provide the profile settings for this document, thereby overriding the user defined (and preferred) color management settings.

    Until recently the behaviour was that Illustrator honored the color management settings and did NOT automatically activate and set color profiles. Illustrator 2025 still uses the expected behaviour of keeping the user defined color management settings.

    This behaviour ONLY occurs if images WITH embedded color profiles are placed in the illustrator files. Removing the color profile from the image reverts the behaviour back to the expected behaviour, also files with only vector data are not affected.

    Of course, one could argue that activating color profiles is the safe way to handle colors, and I might agree with this - BUT if I consiously decide to deactivate color management I would expect that Illustrator to honor this decision, and not revert to what it thinks is the correct way. Currently Illustrator 2026 requires to take additional steps every time an Illustrator file is opened which is disruptive and also a potential source for errors.

    When opening Illustrator file with placed file containing color profile Illustrator automatically actives custom color management profiles even if previously color management was deactivated.

    1. OS version: macOS 15.7.4, Illustrator version: 30.5.1

    2. Steps to reproduce:

    3. With no document open, set color management settings to "Emulate Illustrator 6.0" to deactivate color management.

    4. Create new document, add an image with an embedded color profile, save the file and close it.

    5. Expected behaviour:

    6. On reopening the document the existing color management setting is honored (stays set to "Emulate Illustrator 6.0"), and no query is made to provide color profile settings for the opened file.

    7. … more

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14. Illustrator on iPad crashes

    J'ai un Ipad 9ème Génération version 26.4.2 , quand j'essaye d'ouvrir un fichier qu'il soit existant ou nouveau Illustrator crash. Sur mon PC le logiciel fonctionne correctement tant dis que photoshop et les autres logiciels de la suite adobe fonctionne également sur la tablette. Ce n'est pas la première fois que ce bug arrive. Quelqu'un aurait une solution ? Merci

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15. Artboard renaming doesn't work

    When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
    (The webform for submitting ideas doesn't let me upload .ai or .svg files.)

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    Request to Contact Support  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.

18. Ai crashed and the recovered file is missing changes made in last 2 hours

    Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. There is an error when saving a template in the templates folder

    There is an error when saving a template in the templates folder

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20. The program is crashing frequently

    The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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