Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
241 results found
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This issue affects every .ai file on macOS when attempting to open them via double-click from Finder. A system dialog appears stating:
This issue affects every .ai file on macOS when attempting to open them via double-click from Finder. A system dialog appears stating:
“<filename>.ai” could not be found.
This problem has been consistently occurring since the introduction of Illustrator CC, and continues to affect all subsequent versions.
This is a severe UX and workflow-breaking bug. It makes it impossible to use the most natural way of opening files on macOS. Users are forced to adapt inconvenient workarounds.
Please escalate this issue to the engineering team and acknowledge it publicly. We ask for a fix or a detailed technical explanation of what’s…
1 vote -
Bitmap (1-Bit) Image downsampled to 300 dpi in PDF Export - スリープさせるとレインボーカーソル化
MacBookPro OS 13.6.4
Illustrator 29.3.1Illustratorを起動したまま、画面を（物理的に）閉じると、次画面を開いた時にIllustratorがレインボーカーソルのまま動かなくなります。毎回強制終了して再度起動しています。
ブラウザなどの他のアプリケーションはレインボーカーソル化しません。Illustratorを28にしていた頃は起こらなかったです。
1 vote -
new file - sheet sizes and templates don't load
when I open new document, I used to be able to select a sheet size from an existing set. it was a history of recency used templates and other suggestions. now there is nothing that shows up, and in order to make new document I've been needing to open an old document, erase everything and save it down as a new document.
1 vote -
Not responding
Can't login some files missing maybe
1 vote -
1 vote
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Can't open documents in Ai 2025
After launching I can open an initial file of my choosing but once that file is open I can't open a new file dialogue box or any other recent file
1 voteReinstalling the app solved the problem.
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Illustrator goes to Safe Mode on startup and detects a problem with Mashine Round font
On Illustrator startup problem this popup appears and tells me it has gone into safe mode Safe Mode.
1 vote -
1 vote
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Illustrator keep crashing
I use Illustrator v 28.4.1. It keeps crashing every single time i open the app. I keep uninstalling and re-downloading Illustrator, at its latest version and also previous versions (i tried v 27.9.3, it won't open either). I don't know how to make it work anymore.
I work on a HP spectre 360x convertible.1 vote -
Illustrator 2024 resets most Preferences on restart
The issue with Preferences not saving is back. I have this problem with the 20243 version. How hard is it to fix this? It's SUPER annoying to have to change all of my preferences on a program I use daily.
EVERY time I restart illustrator, I loose all preferences except hot keys (thank god). I lose unchecking the real time drawing (because that's annoying), I lose units, I lose like most of what I set up. It's awful.
1 vote -
Windows 10 22H2 / Illstrator 28.3で正常に起動しない
- Windows 10 22H2 / Illstrator 28.3
- Illstrator 28.3の起動
- 正常な起動
- アプリケーションが応答しない
28.3にアップデートしたところ、正常に起動しなくなりました。アプリケーションが応答しません、となります。ひとつ前のバージョンでは正常に起動しておりました。
正常起動しなくなった後
a. ウイスル対策ソフト無効化
b. AIの環境設定ファイルの削除
c. AIのアンインストールおよび再インストールを試しましたが、状況は改善せず。
また、Windows 11 23H2環境では、28.3も正常に起動します。
1 vote -
Disk sürücüsü Illustrator tarafından desteklenmiyor pop up çıkıyor
İlk açılışta ve ilk kaydetmede bu pop-up çıkıyor
1 vote -
Illustrator reopens after quitting
I'm on macOS 14.2.1 and Illustrator 28.1.
When I quit illustrator it automatically reopens immediately. Workaround: close the app via the dock (secondary click > quit).
I uninstalled Illustrator and reinstalled it, but the problem persists.
1 vote -
プラグインの初期化中に応答しなくなります
環境はWindows10。Illustrator (28.1)にアップデートしてから起動できないことが多くなりました。プラグインの初期化中に応答しなくなります。どのプラグインが影響を及ぼしているかは不明。初期状態から追加はしていません。またIllustratorの環境の変更もしていません。管理者として実行してもうまくいかないことが多いです。画像の画面で応答しなくなります。
1 vote -
Illustrator getting stuck while opening
While opening the app, it gets frozen, and takes about 10-15 mins to open up.
1 vote -
Start screen shows "Welcome to Photoshop" 🤷
Title says it all!
Illustrator 28.1
MacOS Sonoma 14.1 (23B74)1 vote -
'Photoshop.jsx' script error when Illustrator launches
- windows 10
- 28.0 (64-bit)
- non.
- wish to solve it.
- uploaded.
1 vote -
Error on Start up
I am getting this error message every time I open Illustrator. Everything is working fine as usual.
I am using 27.9(64 bit) version
1 vote -
Illustrator 2023 freezes when launching
Freeze Illustrator app (2023) always when I launch the app first time after launching Windows 10.
Current temporary solution is
1) Freeze illustrator during launch (No response condition)
2) Close the app by task manager or any relevant method
3) Click Illustrator again then select whichever the choice to open ( "Run Diagnostics" or "Launch Illustrator")
4) Normally open the app
5) After close the app, situation is the same from step 1Already tried to uninstall the app and reinstall but situation doesn't change.
1 vote -
open not working
When right clicking "Open with Illustrator" from a file in windows, Illustrator will launch but won't open the file.
1 vote
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