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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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48 results found

  1. Legacy text objects updated after two file saves are completely lost

    Bugs fixed in CC2018 are still not fixed.
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32018143-text-lost-when-updating-text-of-old-version

    Reproduction Procedure:
    1. Prepare and open a file of version 10 or less.
    2. Click [OK] button in Legacy Text Warning dialog.
    3. Save the file as is.
    4. [Important] Open the saved file.
    5. [Important] Save the file as is.
    6. Open the saved file.
    7. Click on a legacy text object with the Text tool.
    8. Click [Update] button in the warning dialog box.
    →Legacy text object is completely lost.

    This bug occurs in all versions since CC2018.

    Reported in the thread of Japan Forum.
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator%E3%81%A7cid%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%82%92%E5%88%A5%E3%81%AEotf%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%81%AB%E7%BD%AE%E3%81%8D%E6%8F%9B%E3%81%88%E3%82%8B%E6%96%B9%E6%B3%95%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B/td-p/13194772

    Japanese:
    ファイル保存を2回した後にレガシーテキストオブジェクトを更新すると完全に消失します

    再現手順…

    38 votes

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    Cannot Reproduce  ·  6 comments  ·  Type, Fonts, Text  ·  Admin →

  2. Eyedropper picks wrong color from vector art placed behind transparent image (with Shift)

    I have in image on isolated transparent background, in CMYK, with no profiles.
    It covers some art. I want to apply color of underlying art to another object. I pick Eyedropper tool and pick color from bottom art, holding Shift, clicking through transparent parts of my image.
    AI picks wrong color, with fractions and dirty channels.
    This is related to color picking in a CMYK document from real CMYK values of an image, which AI fails to do. Again, I think AI should pick REAL color.

    17 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →

  3. Transform effect + Arc effect together give wrong appearance

    I have group with 3 vectorized brush strokes (each is a group itself).
    I want it's height to be scaled twice and then to be distorted to arc.
    I apply Transform Effect and then Arc effect.
    I expect group to look like bottom one, but it looks as top one!
    The bottom set is group actually scaled and distorted, the top set is group with two effects applied — it looks like AI22 scales each path within two-level group and then apply Arc to main group.

    16 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →

  4. Cmd/Ctrl + Enter does not work in Properties to constrain a value temporarily

    I want to say first of all. Maybe most people don't know this. For example, the Transform Palette has a great feature while holding down the Ctrl key. At least for me.

    With Ctrl+Enter in the Transform Palette, I can scale proportionally enlarge/reduce regardless of whether the Constrain Width and Height Proportions button is selected or not.
    This feature (Ctrl+Enter) Properties Panel Does Not Work. When will you make this palette that you are so proud of more useful? For example, I want to add the Layer Palette custom. etc.

    The same feature that worked in the old versions of…

    15 votes

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    Cannot Reproduce  ·  6 comments  ·  Properties Panel  ·  Admin →

  5. No longer able to use the arrow up/down keys to nudge artwork!

    For some reason the arrow keys stopped working after the lastest upgrade. arrrrgh… I cannot use the up/down arrow keys to nudge artwork anymore. My workaround is to open the transform tool/panel, and play with the “X” or “Y” numbers to get a little “nudge”… so annoying! The only thing that changed on my end was that I updated the Illustrator software recently, so thinking this is an Adobe issue and not user error. Can you please fix this? Macbook pro (Retina mid 2014) OS X El Capitan.

    15 votes

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    16 comments  ·  Performance  ·  Admin →

  6. Releasing envelope inside AI from smart object from PS crashes AI

    I have pasted art from AICC2018 as smart object inside PS.
    I have saved and closed this art in AI (just in case).

    Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.

    If I try to open separate saved copy and try to release envelope — it works fine.
    If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
    Please try this yourself…

    14 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  7. The Generative AI Try It Box won't close after clicking on the "X" close button

    The Generative AI Try It Box won't close after clicking on the "X" close button

    12 votes

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    3 comments  ·  User Interface  ·  Admin →
    Cannot Reproduce  ·  Illustrator Engineering responded

    Hi All,

    The issue should no longer be reproducible in the latest build available of AI available on CCD , as we have removed the contexual notification in the recent releases.

    Please try it out at your end in the latest build, and let us know if the issue is resolved for you as well.

    Warm regards,

    Aishwarya G Gadodia

  8. The artboard names and numbers dissapeared in 25.4.1

    I can still see the grey box in the top left corner of the artboards, but the names and numbers are gone. It started when I updated Illustrator to 25.3.1. I thought the issue would be solved in this new update but it is still there

    12 votes

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    Cannot Reproduce  ·  11 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →

  9. Unsaveable document

    I encountered a problem with the current project file.
    Whenever I save it, it immediately gets dirty, the asterisk in the tab header pops back instantly.
    If I close the file (with save before) and open it back, it gets dirty again.

    I stripped all the content I had and reduced it to the minimal state of one hidden layer with one shape in it.

    Once you show the layer, it gets saved OK.
    Once you add a new layer — OK, which is strange, because the original has many and some are locked, some are hidden, and a lot…

    11 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  10. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    TL;DR -…

    11 votes

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    Cannot Reproduce  ·  14 comments  ·  Performance  ·  Admin →

  11. Font Suggestion/Preview Font NOT Working

    When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!

    Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.

    CC2018

    11 votes

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    6 comments  ·  Type, Fonts, Text  ·  Admin →

  12. Deleting Effect Causes Crash

    Any time I try to delete an effect from an object, illustrator crashes.

    10 votes

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    Cannot Reproduce  ·  5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →

  13. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    10 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →

  14. Illustrator V24 won't launch

    After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works

    10 votes

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    1 comment  ·  Launch  ·  Admin →

  15. Right click on libraries

    Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.

    10 votes

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    8 comments  ·  Cloud, Libraries  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Hi All,

    We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.

    Thanks
    Anish

  16. illustrator crashes when opening existing files

    Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
    Other CC softwares are not affected.

    8 votes

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    6 comments  ·  Launch  ·  Admin →
    Cannot Reproduce  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused.

    The team is unable to reproduce this issue.
    Please provide the below information and help us in isolating this issue further?
    1) Is this issue still happening on your machine in the latest version 24.2.1 ?
    2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.

    Please share the above in a Zip file at sharewithai@adobe.com.

    Also, mention the title of this issue as the subject of the mail.

    Thanks

  17. Scaling segment scales another segment handle

    I want to scale a segment of a path, so it's handles would have more length. I select this segment with Direct Selection, then pick Scale tool, hit Enter and set uniform scale. Strangely, this scale not only handles of my segment, but one handle of the segment NEXT TO ADJACENT, one segment away. I don't need it.

    Attached screen recording shows this unselected handle anchor in pink circle. After I scale my segment, position of the handle changes, although my actions should not have affect it.

    8 votes

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    0 comments  ·  Tools  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Sadly, the issue must have been a very specific one and can’t be reproduced anymore by the description only, and the recording seems to be lost. So it’s either fixed or extremely rare. If you can replicate it, please share the case again.

  18. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    6 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →

  19. New Update (v24) crashes when I launch Illustrator by opening a file from finder

    I'm working on macOS Mojave 10.14.6
    2.9 GHz Intel Core i7
    Mem 16 GB
    Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB

    Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.

    6 votes

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    1 comment  ·  Launch  ·  Admin →
    Cannot Reproduce  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.

    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail

    Regards
    Ankit Goyal

  20. Changing size of area type shape with mixed font style changes all characters to one font style

    I was using trial version of Illustrator CC 2017. I just purchased for a year and upgraded to Illustrator CC 2018.

    Draw shape. Choose area type tool. Click path of bubble. Bubble disappears and is converted to Lorem Ipsum text with transparent path. Deselect object. Choose direct selection tool. Select the path. Choose default b/w stroke/fill. Now text is inside a white bubble with black outline. (I also used Type > Area Type Options > Inset Spacing to adjust margins inside the path, and First Baseline to X Height.)

    Now, use the Type tool to select one word. Under Properties…

    6 votes

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    7 comments  ·  Properties Panel  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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