976 results found

1. Window auto scrolling

   When opening Illustrator the file auto moves to the right at a slow pace. When hitting Shift it jumps - it only stay still if the mouse is off the application. The art won't stay steady on screen.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. align panels

   macOS Catalina 10.15.5
   illustrator 24.2
   aligning panels with a figure
   align panels to the left
   panels aligned to the right

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3. Workspace show problem

   Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad

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4. Using tool shortcut adds icon to all toolbars

   I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.

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5. Scrolling or zooming causes round Corner Widgets to get deselected

   Steps to reproduce:
   1. draw a rectangle
   2. Use the mouse to select ONE of the corners' radius handle (the bullseye handle inside the corner)
   3. Move the mouse wheel to pan (or zoom) a small distance.
   4. The bug happens here! The corner radius handle is no longer selected, and dragging the handle now affects all four corners. This is no good if you want to have only one corner radiused. I only noticed this recently so I think it's a newly introduced problem.

   Panning or zooming should NOT affect the selections that the user has made.

   4 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Unable to change language

   Windows 10, CC2020.

   I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

   IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

   What I have attempted:

   1. I created a new Windows User Account.
   2. Change OS language to Norwegian. This seems to change the language of the CC desktop app.
   3. Uninstall Illustrator, and remove preferences. Verify that application folder is gone.
   4. Uninstall the CC dekstop app.
   5. Reinstall the CC dekstop app.
   6. In the CC desktop app, set the default app language to Norwegian.
   7. Reinstall Ai.

   Result: Illustrator installs with english language, not norwegian.

   I tried uninstalling the dekstop app and Ai both normally, and using the CC cleaner app.

   I notice the in the CC desktop app that the description of the app is in english, but for some other apps it's in Norwegian. There must be a hidden setting/file somewhere locking it to English. Where can I find this and delete the **** thing? I have now spent two hours trying to change my language. This should not happen.

   Windows 10, CC2020.

   I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

   IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

   What I have attempted:

   1. I created a new Windows… more

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7. Tools disappeared with update

   Tools disappeared. Pen add and minus points. No square with round corners.

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   4 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Lock/unlock guides shortcut not working

   The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
   Please fix.

   4 votes

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9. Toggling outline view should not modify file

   When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.

   Steps to reproduce:
   1. Open an existing AI file
   2. Go to "View" menu
   3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
   4. Go to "Undo" menu
   5. Notice there's nothing to undo

   This is only a nitpick, but it's been gnawing at me for a while.

   4 votes

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10. UI bug occurring daily

    Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.

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11. Image Trace panel greys out on existing traced object

    CC2019 v23.0.6

    After tracing an object, the Image Trace panel is greyed out. The only way to 'activate' the options is to switch views in the Control Bar a couple of times. It's arbitrary and annoying.

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12. AI doesn't warn about matching hotkeys for commands and actions

    Actions can only be bound to F-keys.
    Keyboard shortcuts can be match to almost anything, including F-keys.
    When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
    But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
    For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.

    4 votes

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13. Pop up window for gradient comes up and stops all work

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think

    I had to save and quit my work - luckily I was able to do that

    thank you

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some… more

    4 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. hand tool missing

    the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.

    4 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. File menu and dialogue boxes black/invisible

    Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.

    I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of Illustrator.

    Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.

    I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Both Basic and Advanced toolbars are displayed at once

    Suddenly I have two toolbars?
    I have no clue what might have let to this. Photoshop and InDesign are open too.

    Screenshot attached.

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    Resolved (Comments Open)  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Rotation too easily happens! Screws up resizing and selecting.

    This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.

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18. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Switching application windows causes window to resize off screen

    I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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