Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1177 results found
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Save File
We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.
And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed…
3 votes -
Exporting to png creates corrupted png file.
I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this…
3 votes -
[Extendscript] SaveDlg Default Filename Bugged
Hi there,
I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.
When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator…
3 votes -
Saving Bugs
I can't save the file cause the saving windows just keeps crashing
i can't close with out saving either3 votes -
Temp file string prepended to filename slug
When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.
Ai 2020 24.01 Mac OS Catalina 10.15.1
3 votesThanks for sharing the details.
We are now able to reproduce the issue.
The team will be looking into the problem.Thank you for the feedback.
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Symbols and SVGs issues (Illustrator 2020)
Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.
Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).
When opening the SVG in previous versions…
3 votes -
24 ver layer missing when opening in 23.1.1 version
Illustrator ver 24. error!!!
Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
Please advise as this is so important for our printing process.
Both systems (iMac 2019)
Thanks!3 votes -
"Save A Copy" Action major issue
When recording a "Save A Copy" action, it won't let us choose a folder. Rather we are forced to choose a filename. So when we ever use this Action, all of our files are saved and overwritten as the same filename.
Please let us choose a folder like the "Save As" action.
3 votes -
Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.
This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?
3 votes -
saving as an svg file, the part that should be the path tag is output as an ellipse tag.
operating system
MacOS 10.14.6 Mojave- Draw an ellipse.
- Duplicate vertically.
- “Intersect” in the path finder.
- Save as svg file.
- When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.
Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.
3 votes -
Symbol mangling when exporting into svg
I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).
It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.
As for SVG options see 'svg_options.png' inside the .zip.
Check…
3 votes -
Save As Crash
Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.
Windows 10 Home
3 votes -
Hyperlink lost if Export to SVG
If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?…
3 votes -
Unknown error when re-linking image
When I re-link an image I get a message saying "An unknown error has occurred."
I am adding this to the growing list of problems since upgrading to 2019.3 votes -
insanely-bloated file size with placed images
Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from…3 votes -
SVG: RTL text is shifted
We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)
3 votesHello Maksim,
Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.
Greetings,
Dirk -
3 votes
It is not clear on your post which version of Illustrator you are using.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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Export *.ai to *svg image is lost small object items
I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )
Environment:
OS: Windows 10, Mac OS 10.14.2
Illustrator: Adobe Illustrator CC 2019- Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
- SVG options dialog choose option like attach image.
- click "OK" to save to SVG file
Expected:
Display in SVG is the same with AI editorActual:
+ SVG is lost some objects.
+ SVG display not the same with AI Editor
+ Lost…3 votes -
eps import slow (e.g. for eps created in Matlab)
The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?
I am using AI CC 22.1.
3 votes -
Can't open .dwg files all of a sudden
Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?
3 votesPlease email a dwg that was opening in CC 2018 but not on CC 2019.
Email Address: sharewithai@adobe.com
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