Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1175 results found
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Alignment Tool is Off
I'm using the alignment tool to center a logo onto it's artboard. Both the logo and the artboard are 500px by 500px, but when I use the align tool the logo is off by a couple px. It's barely noticeable until I export to png, then I can see that the circle is cut off slightly.
Any help?
3 votes -
'could not complete package' message in Illustrator CC 2019
Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.
3 votes -
Underscores in SVG id attributes won't get their CSS styles applied
When using ids in SVG elements with underscores in them, their styles won't be applied when opened in Illustrator.
Attached is a 281 bytes file showing the problem. Opening it in Illustrator should show the square being red.
From the XML spec:
Note that COLON, HYPHEN-MINUS, FULL STOP (period), LOW LINE (underscore), and MIDDLE DOT are explicitly permitted.3 votes -
Illustrator does not open files or create new files; macOS High Sierra 10.13.3
I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Saving ai files in illustrator cc 2019 takes +30 minutes to do
Hi there. I have a Macbook Pro 2012 with 16GB ram and OS Mojave. I downloaded illustrator 2019 on 18/19 Oct and I was working in it fine until yesterday when my files take forever to save meaning that my mac is frozen for approx. 30 minutes. Its super frustrating
3 votes -
Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer
It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.
3 votesdoes a reinstall help? for some error it seems your registry entries have gone corrupt.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)
I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.
3 votes -
Exporting to JPEG(Optimized) results Progressive JPEG
I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
Please check it.3 votes -
Losing Layers when saving as PDF from CC 2018 and reopening in CC2017
Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it…3 votes -
Recent File Opens Up Blank Without My Saved Work
I recently saved a file/project I was working on. The next day when I went to go open the recently saved file it opened a blank page. None of the layers were shown, and the size was not right. I tried restarting my computer but still the same thing occurred. It was like the art I drew was not even there. Can someone please help me? Thanks!
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Save Adobe PDF compression resolutions are mixed up
When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.
If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.
Thanks! Hope it gets fixed…
3 votes -
Slow/Won't Export/Won't Save
Have the latest version of Adobe Illustrator CC and the errors and error message are constant when exporting and saving.
3 votes -
SVG Export
AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Can't work on a server - crashing and not saving files
I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.
3 votesPlease upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.
Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!
I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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High Sierra rearranged PDF Preset order
After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.
3 votes -
EPS saving as AI or PDF bug
Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator QE -
Jagged edges and ghost dashed lines when exporting
When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black colorAlso, I used a plain dark red and it is exported as stripped lines fill .
I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)
3 votes -
Serious Bug: Corrupted Files
When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
vtiencoding:SR|utf8-nl
vtitimelastmodified:TR|14 Sep 2017 22:38:49 -0000
vtiextenderversion:SR|12.0.0.0
vticacheddtm:TX|14 Sep 2017 22:38:49 -0000
vtifilesize:IR|131211
vtibacklinkinfo:VX|
If I save it in 2018, then the…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Transparency mask not displaying correctly, exporting error
When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.
3 votes
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