Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1124 results found
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dimensions change when changing rgb to cmyk
When I set a new artboard with specific pixel dimensions and ppi, I go to save the artwork as a JPEG and it completely changes my dimensions. I've played around with this for hours with no success. I've noticed that if I change the format from rgb to cmyk, this affects the size. This is a bug that needs to be fixed. Thanks
1 vote -
Backwards Compatibility
Illustrator 2020 appears to have sacrificed backwards compatibility with even Illustrator 2019. This change is detrimental to working across teams on large scale projects.
1 vote -
Not displaying png files. We're all having trouble with this aren't we?
Literally impossible to do anything with PNGs.
1 vote -
Cant save my files
Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.
4 votes -
Bug Report: Saving Design Files as PDFs from Illustrator
When I try to save an Illustrator file as a PDF that I've saved before, Illustrator asks me if I'd like to replace my old file with the new one I'm saving (which is normal). I click okay, and everything looks normal about the save, but Illustrator doesn't actually save over the old file with my new changes, unless I change the name of the file. This seems like a bug. If I ask it to replace my old file upon saving, I really would like it if it did.
2 votes -
DRAW Projects can't be shared to Illustrator
I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.
We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.
You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.
And why on earth can't we just send an entire project to our computer for Illustrator? I could…
1 vote -
Save As PDF Bug
Saving a PDF throws a repeatable error that the AI file was not saved as PDF-Compatible when it 100% was. I have tested it many times. The problem resolves only if: Close Illustrator, go to hidden "Adobe Illustrator Prefs" file and open in Text Editor. Navigate to this part:
/aiFileFormat {
/enableATEReadRecovery 0
/PDFCompatibility 1
/enableATEWriteRecovery 0
/enableContentRecovery 0
/dumpPGFwithoutShortcut 0
}And delete the 1 after "/PDFCompatibility" then type 1 again and save. Reopen Illustrator and the PDF saves fine... ONCE. All old versions of AI Preferences have been deleted from my machine and this still happens every. single.…
3 votes -
An unknown error has occured
Windows 10, Enterprise
I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
I tried locking and unlocking layers, no use.
And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
This is like the file has reached a limit, if we add one more object or image or…5 votes -
Save as PDF issue
No PDF is showing after save pdf, save after preview on latest update.
5 votes -
Unable to export asset
I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.
4 votes -
Save As Crash
Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.
Windows 10 Home
3 votes -
BUG: Illustrator 24.1 - Save As dialogue box - Format drop down menu freezing
Intermittent freezing when saving as PDF, etc
1 vote -
24 ver layer missing when opening in 23.1.1 version
Illustrator ver 24. error!!!
Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
Please advise as this is so important for our printing process.
Both systems (iMac 2019)
Thanks!3 votes -
duplicate files
I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).
I am running AI 24.0.3 on a Mac.
2 votes -
Cannot use the Script in Illustrator 20 for Mac to create PDFs
I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.
1 vote -
Illistrator 2020 saving issues
Every time I try to save a file
The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.I have an iMac wit catalina version 10.15.1
(Retina 5K, 27-inch, 2017)
3.8 GHz Quad-Core Intel Core i5
32 ram
Radeon Pro 580 8 GB4 votes -
Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!
Win 10 with CC subscription
Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?
1 vote -
File Save Incomplete?
I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.
However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.
There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.
…
1 vote -
Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.
This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?
3 votes -
saving as an svg file, the part that should be the path tag is output as an ellipse tag.
operating system
MacOS 10.14.6 Mojave- Draw an ellipse.
- Duplicate vertically.
- “Intersect” in the path finder.
- Save as svg file.
- When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.
Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.
3 votes
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