Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1120 results found
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crash cc2020 24.0 when export rasterized file with spot colors
Dear Sir. Madam,
when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
please contact me for further information
thank you
Best Regards4 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator to PS Smart object updating broken
Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)
BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.
Steps:
1. Make new layer in PS. Right Click layer->Convert to smart object
2. Right click PS layer->replace contents->select a multi artboard illustrator
file -> select any artboard other than the first ->place as "media box".
3. Double click smart object layer to open in illustrator. -> make any
adjustment to…2 votes -
Wrong fonts when importing PDF
When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.
2 votes -
Temp file string prepended to filename slug
When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.
Ai 2020 24.01 Mac OS Catalina 10.15.1
3 votesThanks for sharing the details.
We are now able to reproduce the issue.
The team will be looking into the problem.Thank you for the feedback.
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XD and PS defaults to open .ai files - AI files should open with Illustrator only
Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.
Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.
NOTE:
Edited by Adobe Staff to generalise the issue.80 votesWe have this issue fixed, please refer to steps below to solve the issue
XD defaulting to AI on Windows
-——————————————————————- Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.
PS defaulting to AI on MAC
-——————————————————————- Please update to latest version of Illustrator (23.0.1) to solve this issue.
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The Hint not applied when export to JPG with antialias set to Hint in "Export for screen"
When exporting a JPG using "Export for screen", the hint information applied in the anti-aliasing setting is not applied and the expected output cannot be obtained.
environment / OSX10.13.6/Illustrator ver.24.0.0
Step to reproduce.
1. Files -> Export -> Export for screen
2. Set the Format as "JPG 100" and click the Preferences icon.
3. Choose "JPG100" and set the Antialias as "Hint".
4. Click apply and export.Result : The Hint no applied.
We need to get correct images like Illustrator ver.23.
Workaround
Use another functionality such as "Save for Web" or use Illustrator ver.23.5 votes -
Cannot save file
Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do
1 vote -
非表示にしているレイヤが書き出しをすると表示されてしまう
1.Details of your operating system and version of Adobe Illustrator
windows 10 pro 1909 , illustrator 24.1.22.The steps you were taking when you experienced the issues
ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したいYour expected result表示に設定したレイヤのみが表示されているpng画像が出力される
Your actual result非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう（イラストレータの画面上では非表示になっている）
1 vote -
Import error when trying to export Illustrator settings
When attempting to export my Illustrator Settings (My Settings -> Export Settings...) to a file for backup I receive the error message "An error occurred. Settings were not imported."
2 votes -
the save file operation failed
when I try saving to pdf
2 votes -
saving to pdf press
Problem saving illustrator files to pdf "press"
2 votes -
Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.
When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:
- Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
- Select one of the linked graphics.
- Copy and paste into the same file (paste in front makes the issue more apparent).
- You will find the pasted graphic is now a different…
1 vote -
"save as" issue
MacBook Pro 15-inch
2,2 Ghz 6-core Intel i7
16GB memory 2400MHz DDR4
macOS Catalina
Illustrator 2020 v.24.1.2When I press cmd + save, it saves but then asks me to save again.
Please see the link below for the screen recording I made.
https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
Please advise.
I have had no communication since my last post.
Thanks.
Mike Britz1 vote -
Exported SVG files don't work correctly in Internet Explorer 11
If a SVG file exported from Illustrator is set as a background-image in IE11, the image will be centered in its container, and that can't be changed with background-position: left or right.
Fortunately the solution is simple. Just have Illustrator include width and height in the <svg> tag, like this:
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 78 112" width="78" height="112">1 vote -
Locked Layers won't allow file to save
If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.
1 vote -
Illustrator 2020 (24.1.1, windows 10) cannot open file
Cannot open one of my illustrator files.
Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
thanks1 vote -
Create New Document calculates height and width different
When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
"1000,01" px for width and "1000" for height.2 votes -
png file blurry after exporting file
my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me
7 votes -
Double "replace" dialog boxes, no file name highlighting
When I use "Save a Copy" to render EPS files of multiple artboards, I get a "Replace" dialog box as the first AND last of four dialog boxes. Previous OS had just one Replace instance as the last step – same as Photoshop's "Legacy Save for Web."
In addition – and this is much more frustrating and tedious – the file name is not highlighted, forcing me to use the mouse to activate the dialog box (tabbing doesn't work) and then select the text apart from the file tag. Having to manually select text to begin file naming is RIDICULOUS.
2 votes -
Save As PDF Issue
I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.
Update: Currently the only preset I can save…
5 votes
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