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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Saving PDF Security override by gmail

    Dear sir or madam,

    I've noticed as i saved PDF in CS6 to send to a Client and i used password protection with no permissions (printing, copying....)

    And the thing is, if you open the email att. in this case My protected PDF in gmail preview - you can print it with no problems. And if you print to a PDF file, you get the same PD minus the Password protection.

    I think this could be a big issue.

    So i see google's gmail now as an easy fool proof password hack tool.

    hope i helped somehow with this.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  2. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.


    1. Version Illustrator CC latest build 22.0.1

    2. Save as -> Create folder->New folder

    3. Ability to name folders.

    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    1 vote
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. illustrator 2018

    Today i installed Illustrator last version.

    When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bitmaps not coping over from Ai to Xd in version 2018, had to revert to 2017.

    Fix version 2018 to also copy bitmaps with vector art in Ai and past it directly in Xd, as with version 2017.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Exporting files

    CC2018. - FILE NEVER EXPORTS. Trying to save .tif and .psd files

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. Export Artboards "Name" Error

    I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.

    1 vote
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    Completed  ·  1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. CC 2018 PGN Exporting looking worse than CC 2017

    When using Adobe Illustrator CC 2017 back then, exporting a HUGE resolution, Inked Lineart via File->EXport As->PNG-> High 300 ppi + Art Sampled + Transparent..

    Whenever i open that file on Photoshop CC 2017, the line art looks CRISP, stylish, soft, with no dead pixels like showing off..And Photoshop CC 2017 detects it with a 19kx20k Resolution.

    NOW, when using THE SAME EXPORT SETTINGS but on illus' CC 2018, the exporting looks instant...Oh yeah, great... But when i open it on PSCC2017....The lineart looks VERY THIN, 1px like, with greyed out dead pixels.

    Please do NOT break out what's working…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

  10. Save command does not include latest edits

    Illustrator 2018. First day using this and its extremely buggy, while working on a drawing, everytime I hit save it takes the file back several steps (like a shortcut for multiple undo's). What makes this even more annoying is that you cannot access any redo. Its as though hitting save deletes the latest memory cache of the changes you've made in the previous 10 minutes.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

    The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. save as OR save a copy using artboards does not save separate artboard files at all.

    Only export works as expected. But if you want to save each artboard as PDF it does not.

    1 vote
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    Declined  ·  0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cannot open file with Bridge

    I am using the latest version of Illustrator, CC2017.
    Often, an Illustrator file will not open with Bridge. Bridge is also the latest version. CC2017. Initially, files will open normally.

    No other application has this problem.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. High Sierra: "Package" function doesn't work

    Hi everyone. On High Sierra the "Package" function doesn't work properly (Illustrator 21.1.0). The fonts are packed completely, the links sometimes too, but often there are a lot missing links. The document itself is not saved into the packed folder. A message appears, that the packaging couldn't be done.

    1 vote
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  15. File preview is corrupted, when bottom layer is hidden

    All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

    Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sketch Svg

    Illustrator crashes when opening svg files from sketch.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator scales down pasted snagit captures

    Adobe Illustrator CC (2017.1.0.) always scales down pasted snagit captures, which is really annoying. No problems with the same action in PS.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. ps import

    ps files do not import correctly into AI. Transparent portions will render as gray. Some portions of the image fail to render at all. For example, this PDF ( from a ps file) will display differently in AI than any PDF viewer with the transparent background as gray.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. AI CC for Mac open DWG files,found bug!

    1、AI version:AI CC all version;
    2、we found a bug when open DWG files by AI CC for MAC;but it is fine when it work by Windows system.
    3、You can check this URL,
    AI forums:https://forums.adobe.com/message/9440424#9440424

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. TIFF's generate Color Management Error in MacOS High Sierra.

    When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.

    When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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