Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Pixelated patterns appearing across top of screen
Since updating to Illustrator 2021 I get patterns of pixels appearing at the top of my screen and moving as the mouse moves. Not sure if anyone else has this, it doesn't happen in InDesign or Photoshop.
1 vote -
Some text is missing and creating a text box will cause lag and not work
Windows 10 Enterprise, Illustrator 2021 v 25.0
I open an existing file authored in older versions of Illustrator. My annotations (circles with number text boxes) have no text boxes, and my text is missing in other places. But most text remains.
I can open a new file in v 25.0 and click text tool to add text. I can't type anything. I can try to click and drag to create a text box and it lags for minutes and does not allow me to type anything. If I try it lags again.1 vote -
Illustrator 25.0 slow and laggy
Since upgrade things very slow. Also cannot move objects in small, precise moves.
2 votes -
Just update to Catalina 10.15.7 and having lots of issues with Illustrator.
Just updated to Catalina 10.15.7 and having lots of issues with Illustrator. Initially it wouldn't open. Rebooted and it opened after several attempts. Now can't save a file, it just hangs at the 'Writing illustrator EPS format...' First only got to 3%, now 100% and can't get past that.
1 vote -
My entire screen goes black when I try to open Illustrator 2021
I have a Mac, Catalina, Version 10.15.7 (19H2)
My touch toolbar stays lit up and I can tell Illustrator is opened based on the toolbar options, but nothing displays on normal screen. Screen returns after I Quit with CMD + Q.
1 vote -
software crash
Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.
3 votes -
Must Sign In EVERY TIME we open the app!
Folks,
Within the past several weeks (and never before) we have to re-Sign-In every time we open an app! Even if we close it for 30 minutes and re-open, we have to re-enter our email and fetch our password.
2 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes -
Problem with new version (layer 'non-editable illustration) Illustrator 2021
I was working with the new version but suddenly appeard a layer named 'non-editable illustration' a the program crashed. Is the second time that happened.
But the first time the program didn't recover a single thing I was working on.1 vote -
İmac 5K 2020 and ai cc 2020
normal mode is also ok, only the slightest work becomes very, very slow when switching to overprint mode. please try ...
1 vote -
Lenteur Illustrator 2021 et incapacité d'ouvrir les fichiers
Bonjour, je travaille sur PC (Windows 10). Depuis la mise à jour (version 2021) , l'ouverture d'Illustrator est extrêmement lente. Ce matin, aucun fichier ne s'ouvre. J'ai redémarré mon pc à plusieurs reprises, désinstaller et réinstaller Illustrator. Rien n'y fait.
4 votes -
Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script
Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.
15 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.
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my mouse doesnt work only while i use AI
Last time I was online my mouse cursor stopped working.
Today it is still doing the same. It works everywhere else but not in AI.
Its harder to work without seeing what Im touching.1 vote -
Ilustrator CC2021 doesnt respond
You cant work in the program because its doesnt respond to the commands, it even doesnt allow you to close Ilustrator
2 votes -
Version 2021 presenta trabas
No responde a los comandos que das, ni siquiera me deja cerrar o modificar el archivo.
2 votes -
Visual glitches in 2021 version
see middle blue circle. happens when zooming in and out (white speckles move)
3 votes -
Display Issue ?
Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????
please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.
Mac OS 0.15.6,
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
64 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB1 vote -
LOST DATA
I lost my all work from last 10 days.
What should I do now?
All data was very important and I created by working hard days and nights. This is 3rd time happening with me from last year. I saved my work but still it is not listed there in recent works.
Sudden error and not able to save my data sometimes. I paying for the software and I am suffering from such serious issue. Have any solution2 votes -
Closing documents makes Illustrator 2020 to hang (24.3)
On Windows 10 (v 1909) when closing a document (previously saved, or opened without any change, or a new empty document) Illustrator hangs and is unresponsive for 5-20 sec.
This is happening after update.
Photoshop had the same problem, but the hanging time reduced after the newest updates.2 votes -
Static (not file related)
I am on a Windows 10, hp. I am not sure what is going on with my Illustrator. I've been using it pretty regularly. Recently it crashed. When I reopened it, there is now some kind of static at the top of the document. It doesn't matter what type of file is open. I have tried opening different Ai files or creating new ones and the static is still there. I have also tried uninstalling/reinstalling/updating etc. Nothing has helped. Every time I move the view or click around, the static moves. I can still work, but it's extremely distracting and…
1 vote
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