Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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horitional blue lines
I am suspecting a video card problem, but it only this only happens in adobe illustrator.
2 votes -
it will niot update ans says it is running in safe mode. illustrator will not open any work that is put in cloud from my mac to my hp
have clearer communication when apps quit working proprly instead of just disappearing off the laptop
1 vote -
Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6
J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.
3 votes -
Duplicate ai files while working
I have to work remotely from a server at my job. For months now, Illustrator will create these strange duplicates of a file I work on, even if I haven't saved the file. There's no pattern to when these files are made, as I sometimes use a variable import script to btach multiple files at once, but not all files are duplicated. Please refer to the screen capture I includes.
In that folder, there should only be 2 AI files, man and woman. But without my prompting, it created those duplicates, and they can't be deleted without rebooting your computer…
1 vote -
"Distribute" object function is not working properly
You cannot distribute objects. All objects align together in the center.
6 votes -
Stability update made Illustrator very unstable
I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.
5 votesIf you see this issue with AI 24.2.2 update, please revert to 24.2.1. This article contains details for revert to an older version – https://helpx.adobe.com/in/download-install/using/install-previous-version.html
We are working on a fix for this issue. -
Full colour image shut down to a simple line drawing
Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.
1 vote -
Export as jpeg - saves with incorrect file name.
I am using windows 10 and 2020 version of illustrator.
When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all as jpegs…1 vote -
Illustratr crashes when opening an existing file, on the latest version (24)
As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.
1 vote -
Hide artboards in trim view is not available
The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3
2 votes -
Gradient tool Illustrator 24 high sierra
The Gradient tool does not work well in Illustrator 24.0.3 using high sierra 10.13.3.
When changing anything with the annotator (color stops, angle, etc) illustartor will hang for several seconds, and nothing can be selected, so I have to wait for it to resume. Often times the gradient panel will blink continuously during this time, it's weird. It's like it's having a spasm. Everything with the gradient works fine in 22.1, so I've been using the older program when i have to use a lot of gradients. This is annoying though, to constantly switch between programs. Why would you, yet…1 vote -
Illustrator's Artboard does not update live
I am on a 2017 MacBook Air running macOS Catalina (10.15.5). My Illustrator version is 24.2.1. I haven't seen anything else about this problem on here. After doing anything such as creating a pen stroke or trying to fit the artboard to the screen, the artboard will not update and will only do so once I have used the zoom tool in some fashion.
1 vote -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
I attached my AISniffer and computer configuration files from MacOS. This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
1 vote -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
MacOS Catalina 10.15.5
2019 Mac Pro - MacPro7,1
28-Core Intel Xeon W
768 GB RAM
2X AMD Radeon Pro Vega II…1 vote -
Illustrator working very slowly while connected with internet
Illustrator working very slowly while connected with internet
2 votes -
Creating Halftones Quality Has Decreased
I am beyond frustrated with what used to be a smooth, simple rendering process for creating halftones. I do what most do: create the shape with a black to white gradient > create setting under Color Halftone > Expand Appearance > Image Trace > Expand Appearance (again). Boom, done.
Howevre, please refer to my image below. From left to right, this is what is happening now with the current software. First on the left is the gradient shape. Next is the effect if you apply the color halftone. So far no issues. But as soon as you apply Image Trace,…
2 votes -
Move tool lags and I can't move my layers.
I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.
2 votes -
Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool
I'm working on Windows 10 last build 2004
i7 6600
Mem 24 GB
Graphics GTX 1080Ti 11gbAfter the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.
2 votes -
Converting Text to path extremely slow
Converting Text to Path ist extremely slow. I have a Job, where 1000 textboxes (each a 5 digit number) has to be converted to paths. On my iMac (3,7 GHz 6-Core i5) this task takes 16 minutes. I tried the same with 16 years old Freehand MX on a 11 years old MacPro 2 x 2,8 GHz Quad Core and it took 13 SECONDS! As there was never an Intel-Version of Freehand it runs under Rosetta what lets the Result in Illustrator look even poorer... And as I have to repeat this task 100 times I would end up in…
1 vote -
Bounding box center points disappears while adding ruler guides in 24.1.3.
Bounding box center points disappear while adding ruler guides in 24.1.3 please fix.
1 vote
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