701 results found

1. performance

   My illustrator is beginning to slow down. My computer seems fine although illustrator does not act as it did a few days ago. My computer is relatively brand new PC and i have update it now. Can i get some help?

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2. Font linking not working, basic functionality of Illustrator is impaired

   1) Image describes it all. Nobody asked for Adobe Fonts, but if you have to do it please pull it off correctly. If it can't synchronize with mainstream operating systems like Windows 10, then what is the point? Professionals that have to use your software have no spare time to write obvious feedback like this.

   2) I am working in a team that is dependent on a shared Illustrator asset library. It is not updating consistently and it makes life hard for a lot of people that are trying to do their work.

   3) Certainly I am not the first of your customers that addressed this, but as I am already dedicating my precious time to write to you about these obvious and ongoing issues, I will address one of the classics:

   The performance in Illustrator is just terrible. Any 3D software is snappier.
   How can the most prominent 2D vector based software that is paid on a monthly subscription basis be slower than any 3D software- even the free open source ones like Blender?

   1) Image describes it all. Nobody asked for Adobe Fonts, but if you have to do it please pull it off correctly. If it can't synchronize with mainstream operating systems like Windows 10, then what is the point? Professionals that have to use your software have no spare time to write obvious feedback like this.

   2) I am working in a team that is dependent on a shared Illustrator asset library. It is not updating consistently and it makes life hard for a lot of people that are trying to do their work.

   3) Certainly I am not the first… more

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3. Layer access arrows missing

   the arrows that you click on to access the layers are gone. there is no clickable link, or visible arrow anymore.

   I have restarted both program and computer, then uninstalled and reinstalled. It is still not working.

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4. Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10

   Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

   I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

   I've installed the previous version of illustrator to test but had the same performance issues.

   All drivers updated, and ran through performance troubleshooting in adobe support pages.

   Win 10 Pro x64
   i7, 16GB Ram
   Nvidia Geforce GTX

   Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

   I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

   I've installed the previous version of illustrator to test but had the same performance issues.

   All drivers updated, and ran through performance troubleshooting in adobe support pages.

   Win 10… more

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5. can't open new file or work on the app at all.

   I just downloaded Illustrator 2020 on my PC. The PC is a little old but has all the required specs to run the program. However whenever I open Illustrator and try to open a new file (after selecting my preferences page size etc) nothing pops up I still see the "welcome to Illustrator" home page but can still select the tools and see the blank artboards I just created however nothing gets applied to them visually but if I throw in a big black triangle I see it only on the thumbnail from the Layers panel which is obviously too small to work on. I am unable to close the "home page" and it takes on the name of my new document as well. I have tried restarting my laptop a few times and updating the app and nothing seems to be working.

   I just downloaded Illustrator 2020 on my PC. The PC is a little old but has all the required specs to run the program. However whenever I open Illustrator and try to open a new file (after selecting my preferences page size etc) nothing pops up I still see the "welcome to Illustrator" home page but can still select the tools and see the blank artboards I just created however nothing gets applied to them visually but if I throw in a big black triangle I see it only on the thumbnail from the Layers panel which is obviously too… more

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6. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

   I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin popped back up in Activity Monitor and climbed its way from a few dozen MB to about 6GB in about 3 seconds, slowing everything down as before. I shut off Illustrator before it slowed down all the way, and. Immediately on closing Illustrator everything returned to normal speed (or close to it). It is rare that things get slowed down THIS much, but there is clearly something wrong with AiRobin if it's consistently taking up 12GB to 16GB of RAM, which it is anytime I have Illustrator open. I've just accepted that.

   I'm on an iMac (Retina 5K, 27-inch, Late 2015) High Sierra 10.13.6

   Processor: 4 GHz Intel Core i7
   Memory: 32 GB 1867 MHz DDR3
   Graphics: AMD Radeon R9 M395 2048 MB

   Illustrator: 24.2.3

   Note: even now when Illustrator is just barely initialized, and no documents are open, AiRobin shows it's taking up 15.7 GB of RAM, while Illustrator is taking up 586 MB. On my laptop (MacBook Pro), RAM for Illustrator (no documents open) is 625 MB and for AiRobin it's 119 MB. Never had the problem on that machine. Any help would be appreciated.

   I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin… more

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7. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

   See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

   Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. object distortion on perspective grid after pathfinder unite

   Windows 10 home, Illustrator 2020.

   After uniting two or more rectangles on the perspective grid to make a more complex shape, moving/copying the new object using the perspective selection tool results in distortion as the object appears to have become detached from it's perspective plane. The behaviour is shown in the attached image.

   Inserting the step Object > Perspective > Attach to active directly after Unite allows the object to move correctly (thanks Monika Gause) although it was suggested that perhaps this step shouldn't be necessary and it should be able to move correctly without it.

   Many thanks, Craig.

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9. Select Same Fill & Stroke not working, version 24.3

   Select Same Fill & Stroke is not working in Illustrator CC, version 24.3. I'm using it on a large image traced vector pattern and need to change out the shape colors. I've used to do this all the time in past versions.

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10. アートボードの複製で強制終了

    1：os…windows10
    　バージョン…2020。2020/9/4時点で最新のもの
    2：アートボードをショートカット（Ctrl+Alt）で複製
    3：複製が実行される
    4：毎回落ちます（強制終了）
    5：なし

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11. Extensions

    Okay, so the new update of illustrator is still as laggy, as before, if not more, the extensions doesn't show up, nor work, you can't remove an extension and you can't add a new one.
    And don't tell me to install it manually, because honestly, this is not why I'm paying a monthly subscription since 2015.

    If whenever I have a problem I have to go through a thousand threads and check a thousand suggestions, I have no idea why I'm paying a monthly subscription, when I can just buy another program ONE TIME.
    Or use pirated versions :)

    So I don't want suggestions, I want someone to FIX all these problems once and for all!!!!

    I CAN'T WAIST 5 HOURS EVERYTIME I TRY TO WORK WITH ONE OF YOUR PROGRAMS!! PHOTOSHOP PROBLEMS, ILLUSTRATOR THE DEFINITION OF LAG!! AND DON'T GET ME STARTED ON INDESIGN!!!!!!!!!!!!!!!!!!!!!!!

    SOMEONE EXPLAIN TO ME WHY AM I PAYING MONEY FOR PROGRAMS THAT DON'T WORK PROPERLY!!!

    Okay, so the new update of illustrator is still as laggy, as before, if not more, the extensions doesn't show up, nor work, you can't remove an extension and you can't add a new one.
    And don't tell me to install it manually, because honestly, this is not why I'm paying a monthly subscription since 2015.

    If whenever I have a problem I have to go through a thousand threads and check a thousand suggestions, I have no idea why I'm paying a monthly subscription, when I can just buy another program ONE TIME.
    Or use pirated versions :)

    So… more

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12. Very high latency/lag/delay with basic operations

    I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

    There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

    With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

    Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to be improving at all.

    I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

    There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

    With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

    Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to… more

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13. Illustrator (24.3) Slow lagging, AI and EPS files issues, non responsive

    macOS Mojave (10.14.6)

    Working on large scale signage graphics - have completing almost exactly the same thing for previous jobs with no issue. 24AUG20 AI auto updated and instantly could not move graphics in file - constant spinning wheel and slow loading times.

    Saving file was extremely slow - ceasing to save from 80-90% and then crashing (crash report sent). The only way to continue working was to save as EPS.

    Also attempted saving graphic elements out as EPS files to place into INDD where EPS was pixilated (fully or partially). PDF exported from INDD unable to save correctly with pixilation as well as slow response in InDesign.

    Graphics elements only 1mb each - also attempted simplifying vector to create smaller file for graphic elements and therefore better performance - this helped but still not the result required.

    Cannot preview in finder like usual.

    Colleague tried the same processes with same results.

    macOS Mojave (10.14.6)

    Working on large scale signage graphics - have completing almost exactly the same thing for previous jobs with no issue. 24AUG20 AI auto updated and instantly could not move graphics in file - constant spinning wheel and slow loading times.

    Saving file was extremely slow - ceasing to save from 80-90% and then crashing (crash report sent). The only way to continue working was to save as EPS.

    Also attempted saving graphic elements out as EPS files to place into INDD where EPS was pixilated (fully or partially). PDF exported from INDD unable to save correctly with… more

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14. Cant Resize without restarting

    When you use the selection tool on any object with the boundary box showing, sometimes you have to restart illustrator to get it so select the corner to resize.

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15. When closing all tabs (Cmd + Option + W), Illustrator instantly crashes.

    Sometimes I have multiple tabs open, and I want to close all of them at once instead of each individually. Cmd + Option + W is a common Mac shortcut to close all tabs. In previous versions of Illustrator, this worked as expected. As of 24.2.1 on 10.15.6 version of Catalina, it crashes every time.

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16. Overprint Preview unbearably slow

    When using overprint preview this app grinds to a halt, it's absolutely awful, please fix / improve

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    Ai 24.2.3

    switching between overprint preview brings my Mac to a slow grind
    My expected result... that a professional application is fit for purpose
    My actual result.... a slow and un-usable not fit for purchase application that I have no choice other than to use.!!!

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17. Expanded Layers Slows Performance

    Illustrator 24.2.3 (64bit)
    Windows 10 Pro

    What the title says. If I expand my top layer in the layers palette and try to edit the text on an artboard using my keyboard arrow keys to navigate the cursor, the cursor is super laggy.

    If I collapse the top layer and navigate the text inside the boxes, the cursor is much faster.

    Expanded layers seems to take up much more processing power ...to the point I can barely scrub through the text.

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18. Bring back CS5 image trace controls and results, PLEASE!!

    Over the years, each update in Adobe Illustrator has resulted in poorer trace results for complex line work. I specifically keep an old Mac so I can run CS5 just to trace. Please bring back the advanced controls CS5 had so illustrators such as myself can use the updated version of Adobe Illustrator to trace hand sketched work. I've attached a sample to show you results from CS5 trace and the current Adobe Illustrator.

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19. Crash on Quit

    Illustrator crashes on quit 4 out of 5 times on my Mac and has for many months and builds. Crash on quit wouldn't be so bad if Illustrator didn't save so many interface and plugin settings on quit. The main crash indicator is below and full log is attached. Currently running illustrator 24.2.3, macOS Catalina 10.15.6. 2019 16" MacBook Pro Radeon Pro 5500M.

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: EXCI386GPFLT
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [56728]

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20. New Update's shape tool take up an extraordinary amount of power.

    The shape builder tool takes 4 minutes to finish deleting shapes (when hit alt to get the minus sign and subtract shapes from a selection). It takes up so much power from my CPU that my task manager says illustrator is taking up 100%. Deleting the inner parts of a font (D, R, P) took 2 hours last night when making a logo. I restarted my computer 8 times, started a new illustrator file 4 times (thinking it was a corrupt file) and eventually just waited out the extrodinary processing times to get my project done. It's really ridiculous.

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