Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
941 results found
-
Lock doesn't work for groups in groups
How to reproduce the bug:
1. Create two shapes.
2. Group the two shapes
3. Create two new shapes.
4. Group the two new shapes
5. Select the two groups.
6. Group the two groups.
7. Now you have a parent group with two child groups.
8. Lock one of the child groups.
9. Select the parent group.
10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.3 votes -
Flashing screen when loading multiple files at once
When multiple files are loaded at one time when the Application Frame is disabled it will result in an annoying screen flicker/blinking of each file loading as a new window. The more files that are loaded at once the more blinking you will be blinded by.
Usually of Illustrator preloads all of the files first and then loaded the main window/set of tabs, as apposed to loading each tab one at a time with this visual annoyance.
I've tested this on earlier on Illustrator 23.1.1 on High Sierra and this issue does not occur.
It does occur on my primary…
1 vote -
Toggling tabs does not refresh/display correct file.
When multiple files are open, toggling from one file to another (via tabs) does not always display the correct file.
I've only encountered this bug with CC 2019.
Each release = less usable + more bugs
9 votes -
Illustrator window is bordered with red
In some cases, Illustrator shows a red line around the window.
I run Illustrator 23.0.4 on MacOs Mojave 10.14.5
I don't want disable GPU performance to hide it, I will lose performance doing so.
I think it's a glitch, because if I press "F" two times, the red line it's gone.
Thanks2 votes -
Print Dialog Error Happening Every Day
Everyday after about four to six hours of use I go to print a file and get this bug. It renders the software unusable and I have to force quit the program and restart to get my recovered files. I really have no idea what is causing this error.
1 vote -
Illustrator looses workspace settings
Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because…
2 votes -
Workspace migration not working
Illustrator v24.0
Mac OS 10.14.6
I thought it worked in previous versions. When I installed InDesign 2020, my 2019 custom workspaces were included. In Illustrator they are not included and I have to recreate them, which is a royal pain. Is this a bug or just a dropped feature?1 vote -
Color panel switches from secondary display to the primary display
I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').
Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.
So here's the normal state:
https://forums.adobe.com/thread/2549930See the Color panel at the bottom of the second-from-left column of panels on display…
11 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
All toolbars gone - Illustrator CC 2019
As soon as I open the Illustrator today, every toolbar was lost. Even if I click the workspace presets, it doesn't do anything. I already returned all the lost tool bars manually but when I opened Ai, they're gone again. Please fix this. Thank you.
6 votes -
STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
Bounding box suddenly disappears using Selection Tool
Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, togglingthe quick key, has no effect though t changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.
Sound familiar to anyone else?
52 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Graphic Styles Panel Crashes Illustrator (macOS Movaje)
Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.
On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.
I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.
9 votes -
Crash in windows 10 64-bit when using trackpad to scroll in layers panel
I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.
1 vote -
One column toolbar is not remembered and becomes two columns each launch
Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.
Step to reproduce:
- Reset all settings
- Run Illustrator
- For example set "Essentials" workspace (now you have one column toolbar)
- Open preferences
- Uncheck "Show the home screen when no documents are open"
- Check "Use Legacy File New Interface"
- Restart Illustrator
- Now toolbar have two columns (and thats the problem)
You must reset the workspace every time you open Illustrator to keep one column toolbar
This error has already been confirmed by the your employee "Dipak Kumar"
Win 10, Last version Illustrator
…
3 votes -
reflect with alt key locks up illustrator (reproducible)
When you press alt while doing a reflect, it locks up the entire UI of Illustrator and you need to restart.
Please fix this
1 vote -
Popup dialogs disappear
This issue has been happening to me for some time now, despite updating to the newest version. Any modal dialog window popup decides that it wants to disappear to some netherworld as they pop up for a fraction of a second before falling into oblivion. This issue has caused me to lose lots of time recreating work that would not save due to this bug. This happens almost daily and without any prompting. Please fix this bug!
2 votes -
Tiny size indicators on high-resolution displays
I have Windows 10 and a display with a resolution of 2560x1440 and a scaling of 150%. Illustrator displays tiny size indicators. Take a look at the screenshots.
This is a long-standing problem with the scaling of the Illustrator interface. Please correct it, my eyes hurt.
79 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
File menu and dialogue boxes black/invisible
Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.
I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of…
4 votes -
Zoomed out of properties panel
I think I was holding command + scrolling on the magic mouse while hovering over the properties panel. Now it's super small and I can't zoom out.
Your expected result : To scroll down to reveal more in the properties panel
Your actual result: UI of Properties panel scaled down in size.
macOS Mojave 10.14.15
Ai 23.0.5Restarting the application reset the scale of the panel.
Is there a way to turn this off so I can't accidentally resize the panel?
2 votes -
Illustrator 2019 23.0.4 Mouse select issues
Mac OS Mojave 10.14.5 (18F132)
MacBook Pro (Retina, 15-inch, Mid 2015)
AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB
Memory: 16 GB 1600 MHz DDR3Apple Magic Mouse
Illustrator 2019 23.0.4
As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a…
2 votes
![pastedImage_0[1].png 14 KB](/assets/209600542/pastedImage_0%5B1%5D.png){kind=link}
- Don't see your idea?