Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
941 results found
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Asset Export Panel Empty
Unable to use "Asset Export" because the panel is empty. Help please.
1 voteRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Create New
I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Puppet Wrap tool not updated
Updated illustrator and still can't find the Puppet wrap tool. SOS
1 voteScreenshot shows you have not updated to Illustrator 22.0. Please update to 22.0 to get Puppet Warp tool
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UI bug
illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator
UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
unable to turn off this new touch type button in the character panel
unable to turn off this new touch type button in the character panel
1 voteHi Steve,
Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.
If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Recent Files panel within workspace is empty
Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.
2 votes -
Libraries Panel rendering is not correct
THe rendering of this panel is incorrect, it doesn't let me align it properly with other panels
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Sizing Glitch
I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pasting non english text from Word
v. 22.0.0
iMac 2017 High SierraPasting some Russian or Chinese text from word, in my case, and then trying to change the font, collapses the font samples popup menu so I am unable to do it.
I figured it was some formatting the text had from the word file because the same scenario but with unformatted text from TextEdit app, didn't trigger the bug.
Still it is very frustrating having to copy my texts to TextEdit first!
1 vote -
Illustrator CC 2018 V22 bounding box/ changed file but not saved symbol
The bounding box dissapear when moving screen with SPACE, and A STAR symbol not appearing after modifying object
1 vote -
Zooming malfunction when switching between windows.
This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.
6 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
zoom tool?
did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Bounding box is incorrectly displayed on multiple highdpi displays
When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.4 votes -
Scale not auto highlighting input box
CC 2015.3 - when you hit S, the value input box is not highlighted like it is with every other tool (move, rotate, etc.)
1 voteThe bug is fixed in the latest versions
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Calculation in New Document does not work correctly
I tried 300/4, which resulted in 0.04. Should be 75.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
New document dialog doesn't provide default values
When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.
However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.
In other words, you are complicating the flow of creating new documents.
1 voteHi Phillipe,
Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here -
Panel type and icons are enormous
I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?
1 votePlease accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.
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Create New Button Does Nothing
I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.
Neither Premiere nor Photoshop have this issue.
Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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USB iPhone tether connection causes bugs in AI CC 2017 Layers panel
When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:
Won't allow toggling the lock or eye icons unless clicked several times each.
Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.
Won't allow naming a layer unless done from options.
Won't allow dragging square of an object from one layer to another.
All resolve upon disconnecting the USB iPhone internet tethering connection.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Impossible de paramétrer son espace de travail et d'afficher les fenetres flottantes par défaut
Windows 10 Pro 64 bit et illustrator 25.2
0 votes
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